DataBP Continuous Data Protection

Making Networks Work.

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Complete Care Program

    A Note From the Help Desk: HA Redundancy

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    HA Redundancy

     

    What Are We Doing?

    CU*Answers Network Services will begin modifying network configurations in the Yankton, SD/High Availability datacenter, as well as on your CU*Answers managed router to accommodate the new redundant connection.

    Why Are We Doing This?

    In CU*Answers’ ongoing efforts to build resiliency and redundancy into our network, CU*Answers has installed a redundant ISP connection in our Yankton, SD/High Availability datacenter.

    When Will This Happen?

    This will occur on Thursday, July 12, from 5:30 AM – 12:00 PM ET.

    What Do I Need To Do?

    We are requiring the following network routing changes in your network to accommodate the redundant ISP:

    • Route the following IP subnet to their CU*Answers router:
      • 66.115.246.224  255.255.255.224
    • In addition to this change, we also need you to route the following IP address out to the internet:
      • 66.115.246.17
    • Finally, we need you to permit the following services to/from this IP (66.115.246.17) through your firewall.  This will be the same as how 63.236.240.42, 2.16.111.149.124, and 67.134.237.170 are currently set up:
      • IPSec/ESP, GRE, IKE/IKEv2, ISAKMP

    If you are a CU*Answers Network Services Complete Care client, these changes will be made for you on your managed firewall.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Planned Network Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Planned Network Maintenance

     

    What Are We Doing?

    Over the next several months, CU*Answers Network Services will be performing planned maintenance on the connection between our credit unions and our data centers.

    Why Are We Doing This?

    This maintenance is necessary to accommodate projected network growth and capacity.  Specifically, we will be adjusting the network IP addresses within our wide area network (WAN) to a more efficient configuration that will allow for additional devices to be used within the network.

    When Will This Happen?

    This is an extensive project expected to last through November, 2018.  We will open Latitude tickets for your credit union when we are preparing to work on your credit union’s connection.

    What Do I Need To Do?

    No action is required on your part.  We do not anticipate any service interruptions due to this work, as the maintenance will be performed after regular business hours.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Managed Services Firewall Replacement

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Managed Services Firewall Replacement

    Network Services will be replacing the managed services firewall on Sunday, June 24, from 12:00 PM to 3:00 PM ET.  During this time, firewalls will be offline in the SonicWALL Global Management System and data collection will be impacted.  No syslog data will be collected from Client Managed Firewalls during the maintenance period, and this will be reflected in your report.

    This will not impact the functionality of your firewall(s) or our ability to manage them.

    The CU*Answers RMM System will also be offline, and data collection for servers will be paused.  RMM Agents will collect and store log data locally during the maintenance period.  Those data logs will be transmitted back to the RMM System once it is back online and operational.

    Backups to the CUA Kaseya Cloud Backup System will be paused during the maintenance window.  Normal Cloud Backup operations will resume automatically once the system is back online.  Restore operations from the CUA Cloud will be offline during this maintenance period.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: SonicWALL Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We are updating the SonicWALL Global Management System to version 8.4 and applying hotfix patches.

    Why We Are Doing It?

    We are doing the upgrade to stay current with vendor releases.

    When We Are Doing It?

    The upgrade will be deployed on Sunday, June 10 between 12:00 noon and 11:59 PM ET.

    How This Work Will Impact You:

    During the maintenance periods, all log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What You Need To Do:

    As a client, you will not need to take any action.  Please also understand this maintenance does not interrupt the security services running on the firewalls in any way.

    Questions?

    Email the Help Desk

    FINAL REMINDER – A Note From the Help Desk: Configuration Changes for iSweep

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Configuration Changes for iSweep

    Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep, or to sign into ProDOC.  We are making the configuration changes detailed below based on the direction that Microsoft is taking, and to improve overall network security.

    How Does This Affect Me?

    CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep or sign into ProDOC. This may cause interruptions to your documents being transferred from the workstation to your iSweep.

    What Are We Doing?

    CU*Answers Network Services will be joining the iSweeps to a domain for our managed clients.

    What Should You Do?

    For our un-managed clients, we have provided a link below for instructions on how to add a gweep to your domain. We have created local administration accounts on the gweep for you to add it and will need you to contact the Help Desk (ext 266) for the credentials. We will need you to complete this by 5/30/18 to maintain integrity of your electronic documents.

    https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=4344

    These changes are mandatory, otherwise your Windows 10 workstations will be unable to access shares in iSweep or access ProDOC.

    For more information on the update, click here.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Information About EFAIL Email Encryption Vulnerability

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Information About EFAIL Email Encryption Vulnerability

    What Is EFAIL?

    Last week, security researchers in Europe announced a vulnerability dubbed ‘EFAIL’, which affects certain types of encrypted email that use PGP or S/MIME encryption protocols.  These vulnerabilities are actually more than a decade old, but are being exploited in new ways.

    If successfully exploited, EFAIL could allow a skilled attacker with access to encrypted emails the ability to read their contents in plain text format.

    Is CU*Answers Vulnerable to EFAIL?

    CU*Answers uses a product from Zix to encrypt email.  It is our understanding that ZixEncrypt is not vulnerable to EFAIL.

    Is My Credit Union Vulnerable to EFAIL?

    There are many variables that can affect potential exposure to EFAIL.  You should work with your technology team to understand if your encrypted email system is at risk.

    It is our understanding that:

    1. CNS clients that use ZixEncrypt email encryption are not vulnerable.
    2. A successful attack requires that the attacker already have access to the encrypted email or the email server itself.
      1. A properly patched and configured network should have additional controls in place (i.e. firewall) making this access difficult.
    3. Patch your systems promptly.
      1. Check with your vendor for fixes that address EFAIL.
      2. Fixing this may require updates to both email servers and email clients/readers.
    4. Test your encrypted email systems regularly.
      1. Email is NOT inherently secure.
      2. Email encryption, regardless of the solution/vendor, is an aftermarket solution.
      3. Make sure you are testing your email encryption systems regularly to/from an external account, to ensure it is functioning and encrypting as expected.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    The Deadline is Approaching! A Note From the Help Desk: Configuration Changes for iSweep

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Configuration Changes for iSweep

    Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep, or to sign into ProDOC.  We are making the configuration changes detailed below based on the direction that Microsoft is taking, and to improve overall network security.

    How Does This Affect Me?

    CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep or sign into ProDOC. This may cause interruptions to your documents being transferred from the workstation to your iSweep.

    What Are We Doing?

    CU*Answers Network Services will be joining the iSweeps to a domain for our managed clients.

    What Should You Do?

    For our un-managed clients, we have provided a link below for instructions on how to add a gweep to your domain. We have created local administration accounts on the gweep for you to add it and will need you to contact the Help Desk (ext 266) for the credentials. We will need you to complete this by 5/30/18 to maintain integrity of your electronic documents.

    https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=4344

    These changes are mandatory, otherwise your Windows 10 workstations will be unable to access shares in iSweep or access ProDOC.

    For more information on the update, click here.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    View the Network Services Solutions Available on the CU*Answers Store Today!

    CU*Answers Network Services announces a NEW and FASTER way to order hardware and services in our online store!

    If you are looking to update your branch’s printers, scanners, signature capture devices, or other hardware, or if you are interested in any of our Managed Services, these are now available for quick and easy online ordering in our virtual storefront!

    These solutions and more are conveniently gathered in one place on the CU*Answers Store, so you can purchase exactly what you need, when you need it.  Check out all of the options available to you: visit the CU*Answers Store today!

    Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Configuration Changes for iSweep

    Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep, or to sign into ProDOC.  We are making the configuration changes detailed below based on the direction that Microsoft is taking, and to improve overall network security.

    How Does This Affect Me?

    CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep or sign into ProDOC. This may cause interruptions to your documents being transferred from the workstation to your iSweep.

    What Are We Doing?

    CU*Answers Network Services will be joining the iSweeps to a domain for our managed clients.

    What Should You Do?

    For our un-managed clients, we have provided a link below for instructions on how to add a gweep to your domain. We have created local administration accounts on the gweep for you to add it and will need you to contact the Help Desk (ext 266) for the credentials. We will need you to complete this by 5/30/18 to maintain integrity of your electronic documents.

    https://kb.cuanswers.com/cuanswers/ext/kb4344-i-am-not-a-managed-client-of-network-services-how-do-i-join-my-windows-10-isweep-to-my-domain-and?mode=searchresults

    These changes are mandatory, otherwise your Windows 10 workstations will be unable to access shares in iSweep or access ProDOC.

    For more information on the update, click here.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Configuration Changes for iSweep

    Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep, or to sign into ProDOC.  We are making the configuration changes detailed below based on the direction that Microsoft is taking, and to improve overall network security.

    How Does This Affect Me?

    CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep or sign into ProDOC. This may cause interruptions to your documents being transferred from the workstation to your iSweep.

    What Are We Doing?

    CU*Answers Network Services will be joining the iSweeps to a domain for our managed clients.

    What Should You Do?

    For our un-managed clients, we have provided a link below for instructions on how to add a gweep to your domain. We have created local administration accounts on the gweep for you to add it and will need you to contact the Help Desk (ext 266) for the credentials. We will need you to complete this by 5/30/18 to maintain integrity of your electronic documents.

    https://kb.cuanswers.com/cuanswers/int/kbdetail.aspx?kbid=4344

    These changes are mandatory, otherwise your Windows 10 workstations will be unable to access shares in iSweep or access ProDOC.

    For more information on the update, click here.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735