Complete Care Program

Making Networks Work.

DataBP Continuous Data Protection
Need assistance from the Help Desk? Use the 5 W's to make things go more quickly and smoothly!

    A Note From the Help Desk: Firewall Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Firewall Maintenance

    What Are We Doing?

    We will be updating the firmware on our firewall.

    Why Are We Doing It?

    We are performing this update to ensure the continued stability and security of our network.

    When Are We Doing This?

    The upgrade will begin on Friday night, August 17 at 11:00 PM, and is scheduled to finish before 1:00 AM ET on Saturday, August 18.

    How Will This Impact You?

    During this time, there will be interruptions to the following services: Kaseya, Kaseya Backup, SGMS, VEEAM Cloud Connect.

    What Do You Need To Do?

    We will verify afterwards that all backup jobs that may have been impacted are successfully completed.  No action will be required on your part.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Apply Client Access and LegaSuite Updates to Your CU*BASE Workstations

    It’s time to apply upgrades to two critical software programs installed on all of your CU*BASE workstations: IBM iAccess (used for print sessions) and LegaSuite (the client software that runs CU*BASE GOLD).  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Your IT staff can perform these upgrades starting today – for complete instructions, check out the AnswerBook items below:

     

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

     

    LegaSuite Upgrade

    First time installing LegaSuite?  Click here!

    If you are a Managed Services Client, we will take care of this process for you.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

     

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Complete Care Billing Changes

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Complete Care Billing Changes

    Starting this month, Network Services will be making some changes to the managed technology services billing codes that appear on your invoice.  We are implementing these changes in order to reduce the tax liability for the services we provide to you.

    Instead of seeing the W1230 code as one lump sum to cover the Complete Care services, you will now see W1000, which covers the licensing costs for the firewall management component, and W1239, which covers the licensing costs for our remote monitoring and management software.  The remainder of your Complete Care management fees will continue to be listed under the W1230 code.

    This change will not affect your cost for the month of August, but future additions and removals will be reflected in the W1000 and W1239 codes.  If you have any questions or concerns, please reach out to our team at: netserv@cuanswers.com

    A Note From the Help Desk: Complete Care Billing Changes

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Complete Care Billing Changes

    Starting this month, Network Services will be making some changes to the managed technology services billing codes that appear on your invoice.  We are implementing these changes in order to reduce the tax liability for the services we provide to you.

    Instead of seeing the W1230 code as one lump sum to cover the Complete Care services, you will now see W1000, which covers the licensing costs for the firewall management component, and W1239, which covers the licensing costs for our remote monitoring and management software.  The remainder of your Complete Care management fees will continue to be listed under the W1230 code.

    This change will not affect your cost for the month of August, but future additions and removals will be reflected in the W1000 and W1239 codes.  If you have any questions or concerns, please reach out to our team at: netserv@cuanswers.com

    A Note From the Help Desk: GoAnywhere Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    GoAnywhere Maintenance

    What Are We Doing?

    We will be upgrading our GoAnywhere ‘Data on the Move’ server.

    Why Are We Doing It?

    We are performing improvements to our network in order to improve system reliability and functionality.  Specifically, this will improve High Availability (HA) capabilities, and will allow us to reliably roll the GoAnywhere ‘Data on the Move’ functionality to our HA environment.

    When Are We Doing This?

    This upgrade is scheduled for Tuesday, August 14, at 11:59 PM ET and is expected to be completed before 2:30 AM ET on Wednesday, August 15.

    How Will This Impact You?

    During this time, there may be brief intermittent interruptions to the delivery of online banking alerts via email and/or text.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: GoAnywhere Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    GoAnywhere Maintenance

    What Are We Doing?

    We will be upgrading our GoAnywhere ‘Data on the Move’ server.

    Why Are We Doing It?

    We are performing improvements to our network in order to improve system reliability and functionality.  Specifically, this will improve High Availability (HA) capabilities, and will allow us to reliably roll the GoAnywhere ‘Data on the Move’ functionality to our HA environment.

    When Are We Doing This?

    This upgrade is scheduled for Tuesday, August 7, between 12:00 Midnight and 2:30 AM ET.

    How Will This Impact You?

    During this time, there may be brief intermittent interruptions to the delivery of online banking alerts via email and/or text.

    What Do You Need To Do?

    There is no action required on your part.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Reminder: Windows 7 End of Support is Coming

    Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020.

    After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE on this operating system.

    In addition to Windows 7, Microsoft is also ending support for their Server 2008, Exchange 2010 and Small Business Server products.

    Does Your Credit Union Have a Plan?

    We can help your credit union come up with a plan to upgrade all Windows 7 machines by the January 2020 deadline.  Network Services offers Dell workstations that come with Windows 10 Professional, fully patched with the CU*BASE suite installed and configured.  We offer onsite and remote installation.

    We can also assist with server upgrades, Office 365 migrations, and a full spectrum of IT support and services.

    If you would like Network Services to provide replacement hardware or software, or to help you come up with a plan for your credit union, please contact us at netserv@cuanswers.com, or call our help desk.

    A Note From the Help Desk: EBN/VPN Router Upgrade

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    EBN/VPN Router Upgrade

    What Are We Doing?

    We will be upgrading our EBN firewall that facilitates connectivity to CU*Answers resources.

    Why Are We Doing It?

    We are performing this upgrade in order to increase capacity and maintain an inventory of supported elements within our network.

    When Are We Doing This?

    The upgrade is scheduled for Sunday, July 22, from 8:00 AM to 12:00 PM ET.

    How Will This Impact You?

    During this time, there will be brief intermittent connectivity outages, which may result in interruptions to It’s Me 247, CU*Talk, and other hosted services.

    What Do You Need To Do?

    If you are using It’s Me 247 and/or CU*Talk audio banking, you can test that the system is working properly by simply logging in and using the system.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Filer Credit Union completes network upgrade

    Located in Manistee, Michigan, Filer Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution. This upgrade will help Filer Credit Union keep its equipment and solutions current and is a vital part of the credit union’s overall technology plan.

    “Working with their network team was easy! I don’t think I’ve ever had a project run this smoothly. They kept me updated throughout the installation process and followed up after to ensure we were still happy with the results. The level of expertise and professionalism they bring to our credit union has helped us go the extra mile for our members,” said Patty Preuss, Filer’s CEO. Filer Credit Union completed their network upgrade in July.

    CU*Answers Network Services provides Filer with its Complete Care IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the credit union’s IT management and assists with planning for new IT initiatives.

    Calcoe Federal Credit Union completes network upgrade

    Located in Yakima, Washington, Calcoe Federal Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution. This upgrade will help Calcoe Federal Credit Union keep its equipment and solutions current and is a vital part of the credit union’s overall technology plan.

    “We couldn’t do it without CU*Answers Network Services,” said Ryanne Nesary, marketing director for Calcoe. “Our recent Office 365 conversion went smoothly and on time. The expertise and efficiency Network Services provides in the very critical area of technology and cybersecurity management is a great fit for our team and gives us some powerful options to safeguard our member data and work more effectively.”

    CU*Answers Network Services provides Calcoe Federal Credit Union with its Complete Care IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the Credit Union’s IT management and assists with planning for new IT initiatives.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735