DataBP Continuous Data Protection
Complete Care Program
Firewall Management
Need assistance from the Help Desk? Use the 5 W's to make things go more quickly and smoothly!

    A Note From the Help Desk: Extra Complete Care Weekly Report

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Extra Complete Care Weekly Report

     

    What Is Happening?

    Network Services is optimizing the report schedules for all Complete Care Clients.  You will be receiving a second copy of the report that you can simply discard.  Your normal Complete Care Weekly Report will continue to be sent out each week on Sunday.

    Why Are We Doing This?

    As part of our continued optimization of the CU*Answers RMM System we are re-scheduling all Complete Care Weekly Reports.

    What Do I Need To Do?

    No action is required on your part.  You may discard the extra report.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Windows 10 Fall Creators Update 1709

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Windows 10 Fall Creators Update 1709

     

    What Is Happening?

    Network Services will be approving the Windows 10 Fall Creators Update 1709 and it will be deployed to all PCS that are online and logged off.  If users don’t log off or don’t leave their PCs on, it will apply on the next login.

    We will be opening Latitude tickets stating when we will be deploying the update to your network.

    Why Are We Doing This?

    This update is a requirement to continue to receive support and updates/patches from Microsoft.

    What Do I Need To Do?

    Users should ensure their PC is turned on but logged off when leaving for the day the evening of your deployment.  The update should not impact your user experience.

    THIS IS A VERY LARGE UPDATE.  If your PC is turned off, the update will begin once your machine is powered on – this background update process may degrade performance.  Once the background processes are complete, you will be prompted to restart your machine.  Completing the installation may take in excess of 30 minutes.

    If the update is in the process of installing when you arrive, DO NOT REBOOT OR MANUALLY POWER YOUR MACHINE OFF as it may cause data corruption.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Reminder – A Note From the Help Desk: Configuration Changes for iSweep

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Configuration Changes for iSweep

    Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep, or to sign into ProDOC.  We are making the configuration changes detailed below based on the direction that Microsoft is taking, and to improve overall network security.

    How Does This Affect Me?

    CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep or sign into ProDOC. This may cause interruptions to your documents being transferred from the workstation to your iSweep.

    What Are We Doing?

    CU*Answers Network Services will be joining the iSweeps to a domain for our managed clients.

    What Should You Do?

    For our un-managed clients, we have provided a link below for instructions on how to add a gweep to your domain. We have created local administration accounts on the gweep for you to add it and will need you to contact the Help Desk (ext 266) for the credentials. We will need you to complete this by 5/30/18 to maintain integrity of your electronic documents.

    https://kb.cuanswers.com/cuanswers/int/kbdetail.aspx?kbid=4344

    These changes are mandatory, otherwise your Windows 10 workstations will be unable to access shares in iSweep or access ProDOC.

    For more information on the update, click here.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Windows 10 Update Plan

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Windows 10 Update Plan

    We are aware that some client workstations are prompting users to update Windows 10 to version 1709.  Although the notification says the update needs to be applied by April 10, we do not believe Windows functionality will be impacted past that date and are continuing to do some compatibility testing.

    We expect to have this testing completed in the next week and will schedule automated deployment of the update after that.  Please stay tuned for further updates!

    If you have questions, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Annual Firewall Review

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    Do You Know How Your Firewall is Set Up?

    As part of your ongoing technology oversight, we encourage you to meet with us and review your firewall configuration on an annual basis. Given the increased focus on cybersecurity for credit unions, we’d like to help you learn about this core security component and answer any questions you may have about how your network is protected.

    Schedule a FREE Firewall Review Today!

    This review, which we recommend be done annually, can be used to supplement your internal audit program and your IT vendor due diligence. During this 60 minute WebEx session, we’ll review your firewall settings with you, presenting the information in an easy-to-understand format and answering any questions you may have about your firewall setup.

    While we won’t make any changes without your permission, we will bring to your attention any of your firewall configurations that may be outdated and in need of removal. For example, if you’ve upgraded a phone system or ATM, the old network configurations may no longer be needed.

    The best part is, the firewall review is absolutely FREE! Up to one hour of consultation per firewall is included at no charge for managed firewall clients.

    Be prepared for your next examination – click below to schedule your annual firewall review! (We are scheduling reviews now – contact us today!)

    Click here to schedule your review today!

    Reminder – A Note From the Help Desk: Configuration Changes for iSweep

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Configuration Changes for iSweep

    Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep, or to sign into ProDOC.  We are making the configuration changes detailed below based on the direction that Microsoft is taking, and to improve overall network security.

    How Does This Affect Me?

    CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep or sign into ProDOC. This may cause interruptions to your documents being transferred from the workstation to your iSweep.

    What Are We Doing?

    CU*Answers Network Services will be joining the iSweeps to a domain for our managed clients.

    What Should You Do?

    For our un-managed clients, we have provided a link below for instructions on how to add a gweep to your domain. We have created local administration accounts on the gweep for you to add it and will need you to contact the Help Desk (ext 266) for the credentials. We will need you to complete this by 5/30/18 to maintain integrity of your electronic documents.

    https://kb.cuanswers.com/cuanswers/int/kbdetail.aspx?kbid=4344

    These changes are mandatory, otherwise your Windows 10 workstations will be unable to access shares in iSweep or access ProDOC.

    For more information on the update, click here.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    Alpena Community Credit Union completes Complete Care Essentials project

    Alpena Community Credit Union recently moved to Complete Care Essentials under the direction of the CU*Answers Network Services team. Complete Care Essentials is designed around the same principle as the all-inclusive Complete Care offering but utilizes a one-size delivery of essential services using private and public cloud technologies.

    “Working with their network team was easy and they kept me updated on a regular basis before, during and even after the installation process,” said Ann Boyk, CEO of Alpena Community Credit Union. “The level of expertise they bring to our credit union is excellent. They were personable, professional & knowledgeable. The process and results exceeded our expectations.”

    Complete Care Essentials is available to any credit union $30M or under in assets, with 10 or fewer employees and 1 location. The service includes managed firewall, endpoint security, remote and mobile access, Microsoft Exchange, patch management, file storage, backup and log aggregation. As with all CNS managed services, clients receive detailed reporting on the services rendered.

    Reminder – A Note From the Help Desk: Configuration Changes for iSweep

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Configuration Changes for iSweep

    Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep, or to sign into ProDOC.  We are making the configuration changes detailed below based on the direction that Microsoft is taking, and to improve overall network security.

    How Does This Affect Me?

    CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep or sign into ProDOC. This may cause interruptions to your documents being transferred from the workstation to your iSweep.

    What Are We Doing?

    CU*Answers Network Services will be joining the iSweeps to a domain for our managed clients.

    What Should You Do?

    For our un-managed clients, we have provided a link below for instructions on how to add a gweep to your domain. We have created local administration accounts on the gweep for you to add it and will need you to contact the Help Desk (ext 266) for the credentials. We will need you to complete this by 5/30/18 to maintain integrity of your electronic documents.

    https://kb.cuanswers.com/cuanswers/int/kbdetail.aspx?kbid=4344

    These changes are mandatory, otherwise your Windows 10 workstations will be unable to access shares in iSweep or access ProDOC.

    For more information on the update, click here.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    Valley Oak Credit Union completes Complete Care migration

    Located in Three Rivers, California, Valley Oak Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. Network Services partnered with CU*Northwest to complete the project. Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day-to-day operational and strategic IT needs into a single unified technology management solution.

    “We chose CU*Answers Network Services for our technology management because we wanted a true partner who had the technical knowledge to support both our technology and our cybersecurity needs,” said Alan Cortum, CEO at Valley Oak Credit Union. “The expertise and knowledge the CU*Answers group displayed during conversion planning gave us confidence we had selected the right partner. Working with their network team was easy and they kept us updated on a regular basis before, during and even after the installation process. The level of expertise they bring to our credit union is excellent. We are more confident about our technology and our cybersecurity now that we are working with CU*Answers Network Services.”

    CU*Answers Network Services now provides Valley Oak Credit Union with its Complete Care IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the credit union’s IT management and assists with planning for new IT initiatives.

    FINAL REMINDER: Enhanced Security coming to CU*Spy Reports!

    Don’t Forget!  These changes will be implemented on 3/13.  Please be sure to test your connection (details below).  If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us your public IP address.

    What Are We Doing?

    On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access.

    What Does This Mean?

    After 3/13/2018, a combination of the single sign on from CU*BASE and your credit union’s public IP address will be required to access CU*Spy Reports.  After this date, if we do not have your IP address, your branch will not be able to access CU*Spy Reports.

    What Do You Have To Do?

    Branches with a CU*Answers router and an internet VPN to CU*Answers (either as the backup connection or the primary connection) do not need to do anything different as we already have your IP address whitelisted.

    Branches without a CU*Answers router may not yet be whitelisted.  In order to ensure your branch is properly whitelisted on our network, please have your IT person provide each branch’s public IP address to our Help Desk (email the Help Desk at helpdesk@cuanswers.com).  We will create a ticket and verify when the address has been added to our system.

    Click Here to Confirm Your IP Address

    If you are unable to review your branch’s public IP address via the button above, open a browser to the Google search engine, and search for “what is my ip”.  Google will then provide your IP address information.  Please send this to the Help Desk as instructed above.  This should be done at each branch location.

    We also strongly recommend the use of static public IP addresses (this is a requirement for VPN connectivity to CU*Answers).  If you are unsure if you have a static public IP address, please contact your internet service provider.

    CU*Answers Network Services Complete Care clients do not need to take these steps, as we will whitelist your branches for you.

     

    Questions?

    Email the Help Desk

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735