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    A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

    ATTENTION NETWORK SERVICES MANAGED CLIENTS

    Discontinuation of Support for Serial Receipt Printers

     

    What Are We Doing?

    CU*Answers is announcing the end of support for serial connected receipt printers.  Sales of logo updates for these kits are no longer available.  We recommend upgrading to new printers, or retrofitting your existing serial printers with USB or ethernet connected models.

    How Does This Affect Me If I Currently Utilize A Serial Receipt Product?

    Printers should continue to work as they have.  However, CU*Answers will only be able to provide best effort support for them if there are printing issues.  Repair, replacement, or logo update kits for these devices are no longer available.

    What Should You Do?

    Credit unions with the existing serial thermal printers should consider moving to USB or ethernet connection thermal printers.

    What If I’m Looking For A New Solution?

    If you are looking to purchase new or replace current serial printers, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

    ATTENTION NETWORK SERVICES MANAGED CLIENTS

    Discontinuation of Support for Serial Receipt Printers

     

    What Are We Doing?

    CU*Answers is announcing the end of support for serial connected receipt printers.  Sales of logo updates for these kits are no longer available.  We recommend upgrading to new printers, or retrofitting your existing serial printers with USB or ethernet connected models.

    How Does This Affect Me If I Currently Utilize A Serial Receipt Product?

    Printers should continue to work as they have.  However, CU*Answers will only be able to provide best effort support for them if there are printing issues.  Repair, replacement, or logo update kits for these devices are no longer available.

    What Should You Do?

    Credit unions with the existing serial thermal printers should consider moving to USB or ethernet connection thermal printers.

    What If I’m Looking For A New Solution?

    If you are looking to purchase new or replace current serial printers, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Spectre/Meltdown Vulnerability

    ATTENTION NETWORK SERVICES MANAGED CLIENTS

    Spectre/Meltdown Vulnerability

    CU*Answers Network Services has been researching the recently announced family of CPU vulnerabilities known as Spectre/Meltdown. We have determined that the most recent security patch released by Microsoft is not yet compatible with Symantec Anti-Virus software. 

    Because of the incompatibility, we have delayed the installation of the January Microsoft security updates to your network.

    What Are We Doing?

    1. We have placed a HOLD on the release of Microsoft updates to your network
    2. We are working with Symantec to understand when they will have an update to their software that is compatible with Microsoft’s January security patch.
    3. Once Symantec releases a compatible update, we will apply it to your network.
    4. After we verify that the Symantec updates have been deployed we will apply the Microsoft January security patches that include fixes for the Spectre/Meltdown vulnerabilities

    Please Note:

    1. Clients Due to other compensating controls, CU*Answers believes the risk to networks from Spectre/Meltdown is low. We are unaware of any actual attacks using this vulnerabilities nor are we aware of actual exploit code being available to would-be attackers.
    2. We do not think the group of patches that have been rushed out by vendors will be 100% effective in protecting against Spectre/Meltdown and we fully expect additional patches will be released in the coming months as researchers continue to understand new ways these vulnerabilities could be exploited.
    3. You will still need to apply updates to your non-Microsoft network. You should be reviewing your mobile devices, video recording systems, ATMs, and other devices that use computer processors (CPUs) and understand the vendor’s approach to Spectre/Meltdown mitigation.

    We will send another announcement when we have vetted the updates and are ready to apply them to your network.  If you have questions, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance

    ATTENTION NETWORK SERVICES VEEAM CLIENTS

    Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance

    Network Services will be performing internal maintenance on the Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure on Wednesday, January 10 from 8:00 AM to 4:00 PM ET.  Offsite backups will be paused for the duration of the maintenance window.  Client offsite backups will resume after the maintenance window and this should not affect end of day job completion.

    If you have questions, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Meltdown and Spectre

    Meltdown and Spectre: This Week’s Security Advisory

    This week, news broke about two vulnerabilities now being referred to by the press as Meltdown and Spectre.

    What is Meltdown and Spectre?

    These are hardware vulnerabilities that affect many different types of devices. Meltdown affects nearly all devices with Intel CPUs, and Spectre affects nearly all modern CPUs regardless of vendor. The vulnerabilities could potentially allow sensitive information within the CPU to be read by unauthorized users or software processes running on the system.

    The details of these vulnerabilities are very technical, but the underlying issue is the CPUs architecture could potentially be used in ways their designers didn’t envision 10 or even 15 years ago, to gain access to sensitive information the CPU may be working on at that time, such as passwords, encryption keys, and the like.

    What Do We Know So Far?

    Intel and other CPU chip vendors are addressing these vulnerabilities through software patches provided by operating system vendors, such as Microsoft Windows, Linux, and Apple MacOS. These vendors are expected to release software fixes this month if they haven’t already published their updates.

    Information on these vulnerabilities continues to evolve at a rapid pace. We are currently monitoring the situation as vendors are preparing security patches to address the issue.

    What is CU*Answers Doing?

    CU*Answers is evaluating vendor updates to address Meltdown and Spectre, along with various dependencies such as anti-virus software, which must also be updated prior to applying Meltdown and Spectre patches. We will be applying these updates to our network over the coming weeks as we gain familiarity and confidence in them.

    We also expect that there may be many more updates to be released over the coming months and years as security researchers continue to better understand potential impacts of Meltdown and Spectre.

    At this time, we view these updates as important, but given their somewhat esoteric nature, we believe the risk of exploitation in our networks to be very low.

    CU*Answers Network Services is also evaluating these updates for Complete Care clients. We will apply these updates to Complete Care client managed networks per our normal monthly update processes.

    What Should I Do?

    Clients with third party IT management should contact their provider for their plan to address Meltdown and Spectre.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

    What Are We Doing?

    On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access.

    What Does This Mean?

    After 3/13/2018, a combination of the single sign on from CU*BASE and your credit union’s public IP address will be required to access CU*Spy Reports.  After this date, if we do not have your IP address, your branch will not be able to access CU*Spy Reports.

    What Do You Have To Do?

    Branches with a CU*Answers router and an internet VPN to CU*Answers (either as the backup connection or the primary connection) do not need to do anything different as we already have your IP address whitelisted.

    Branches without a CU*Answers router may not yet be whitelisted.  In order to ensure your branch is properly whitelisted on our network, please have your IT person provide each branch’s public IP address to our Help Desk (email the Help Desk at helpdesk@cuanswers.com).  We will create a ticket and verify when the address has been added to our system.

    If you are unsure how to get your branch’s public IP address, open a browser to the Google search engine, and search for “what is my ip”.  Google will then provide your IP address information.  Please send this to the Help Desk as instructed above.  This should be done at each branch location.

    We also strongly recommend the use of static public IP addresses (this is a requirement for VPN connectivity to CU*Answers).  If you are unsure if you have a static public IP address, please contact your internet service provider.

    CU*Answers Network Services Complete Care clients do not need to take these steps, as we will whitelist your branches for you.

     

    Questions?

    Email the Help Desk

    CU*Answers launches Complete Care Essentials

    Starting in the 4th quarter of 2017, CU*Answers Network Services (CNS) launched a new offering for credit unions to assist with infrastructure and cybersecurity management. The offering, Complete Care Essentials, is designed around the same principle as the all-inclusive Complete Care offering but utilizes a one-size delivery of essential services using private and public cloud technologies.

    “Our goal with Essentials is to be accessible to a larger number of credit unions that need our services,” said Matt Sawtell, VP of Managed Technology Services. “We were challenged to lower our entry price point and we’re using new technologies to change the delivery model. This has reduced our cost of goods by over 40%, all of which we’re passing along.”

    Essentials is available to any credit union $30M or under in assets, 10 or fewer employees, and 1 location. The service includes managed firewall, endpoint security, remote and mobile access, Microsoft Exchange, patch management, file storage, backup and log aggregation. As with all CNS managed services, clients will receive detailed reporting on the services rendered.

    “This is our commitment to the credit union movement,” Sawtell continued. “We are confident this offering will lend viability to the cybersecurity programs many CUs still need.”

    A Note From the Help Desk: Veeam Cloud Connect Maintenance

    ATTENTION NETWORK SERVICES VEEAM CLIENTS

    Veeam Cloud Connect Maintenance

    Network Services will be performing internal maintenance on the Veeam Cloud Connect on Thursday, November 30, from 12:00 PM to 4:00 PM ET.  Offsite backups will be paused for the duration of the maintenance window.  Client offsite backups will resume after maintenance has been completed, and this should not affect end of day job completion.

    If you have questions, please contact the Help Desk at extension 266, or by email.

    YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

    What Are We Doing?

    On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access.

    What Does This Mean?

    After 3/13/2018, a combination of the single sign on from CU*BASE and your credit union’s public IP address will be required to access CU*Spy Reports.  After this date, if we do not have your IP address, your branch will not be able to access CU*Spy Reports.

    What Do You Have To Do?

    Branches with a CU*Answers router and an internet VPN to CU*Answers (either as the backup connection or the primary connection) do not need to do anything different as we already have your IP address whitelisted.

    Branches without a CU*Answers router may not yet be whitelisted.  In order to ensure your branch is properly whitelisted on our network, please have your IT person provide each branch’s public IP address to our Help Desk (email the Help Desk at helpdesk@cuanswers.com).  We will create a ticket and verify when the address has been added to our system.

    If you are unsure how to get your branch’s public IP address, open a browser to the Google search engine, and search for “what is my ip”.  Google will then provide your IP address information.  Please send this to the Help Desk as instructed above.  This should be done at each branch location.

    We also strongly recommend the use of static public IP addresses (this is a requirement for VPN connectivity to CU*Answers).  If you are unsure if you have a static public IP address, please contact your internet service provider.

    CU*Answers Network Services Complete Care clients do not need to take these steps, as we will whitelist your branches for you.

     

    Questions?

    Email the Help Desk

    YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

    What Are We Doing?

    On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access.

    What Does This Mean?

    After 3/13/2018, a combination of the single sign on from CU*BASE and your credit union’s public IP address will be required to access CU*Spy Reports.  After this date, if we do not have your IP address, your branch will not be able to access CU*Spy Reports.

    What Do You Have To Do?

    Branches with a CU*Answers router and an internet VPN to CU*Answers (either as the backup connection or the primary connection) do not need to do anything different as we already have your IP address whitelisted.

    Branches without a CU*Answers router may not yet be whitelisted.  In order to ensure your branch is properly whitelisted on our network, please have your IT person provide each branch’s public IP address to our Help Desk (email the Help Desk at helpdesk@cuanswers.com).  We will create a ticket and verify when the address has been added to our system.

    If you are unsure how to get your branch’s public IP address, open a browser to the Google search engine, and search for “what is my ip”.  Google will then provide your IP address information.  Please send this to the Help Desk as instructed above.  This should be done at each branch location.

    We also strongly recommend the use of static public IP addresses (this is a requirement for VPN connectivity to CU*Answers).  If you are unsure if you have a static public IP address, please contact your internet service provider.

    CU*Answers Network Services Complete Care clients do not need to take these steps, as we will whitelist your branches for you.

     

    Questions?

    Email the Help Desk

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735