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Complete Care Program

    CU*Answers Next High Availability Rollover Scheduled

    CU*Answers, the 100% credit union-owned data processing CUSO, announced that it will redirect CU*BASE® core-processing from its primary production data center to systems at a high-availability (HA) data center. The rollover process will begin at 10 PM ET on Sunday, September 17. Processing services will continue on the HA system until scheduled rollback September 20.

    As part of its ongoing commitment to providing reliable and uninterrupted data processing services, CU*Answers conducts rollover exercises and other disaster recovery tests to ensure the CUSO is ready to respond in the event of an emergency. To learn more, visit the CU*Answers website.

    A Note from the Network Services Help Desk

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Reminders from Network Services

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    A Note from the Network Services Help Desk

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Reminders from Network Services

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    A Note From the Help Desk: SonicWALL Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We are applying a patch to SonicWALL Global Management System 8.3.

    Why We Are Doing It?

    We are doing the upgrade to stay current with vendor releases.

    When We Are Doing It?

    The upgrade will be deployed on Sunday, September 10 from 12:00 PM to 12:00 AM ET.

    How This Work Will Impact You:

    During the maintenance periods, all log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What You Need To Do:

    As a client, you will not need to take any action.  Please also understand this maintenance does not interrupt the security services running on the firewalls in any way.

    Questions?

    Email the Help Desk

    A Note from the Help Desk: Router Firmware Update

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Router Firmware Update

     

    Cisco has released a firmware update to improve the security and stability of their routers.  CU*Answers Network Services will begin installing this update across our managed client network starting Monday August 7th through Friday August 11th, until all client routers have been updated.  We will be opening Latitude tickets which will note an estimated timeframe for performing the update.  Please update the ticket or reach out to Network Services immediately if any dates or times conflict with known after hours operations so that we may adjust the schedule accordingly.

     

    Questions?

    Email the Help Desk

    A Note from the Help Desk: RMM Database Server Maintenance

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    RMM Database Server Maintenance

     

    What Are We Doing?

    On Wednesday, June 28, from 11:00 PM through 4:00 AM ET, we will be performing maintenance on the Remote Monitoring and Management Database Server.

    Why Are We Doing It?

    We are performing this maintenance in order to resolve an issue with automated report generation.

    How Will This Impact You?

    During the maintenance period, all log collections will be paused.  This will be reflected on the reports, with no data during the maintenance period.  Additionally, access to the system will be limited during this period.

    What Do You Need To Do?

    As a client, you will not need to take any action.

     

    Questions?

    Email the Help Desk

    A Note from the Help Desk: Administrator Account Maintenance

    ATTENTION NETWORK SERVICES MANAGED CLIENTS

    Administrator Account Maintenance

     

    Attention Network Services Managed Clients:

    On 6/13/2017, during routine account maintenance for managed clients, a process was inadvertently run on an incorrect group of Windows servers.  As a result, the administrator account password on some Windows servers may have changed.  We apologize for any inconvenience this may have caused.  We have implemented additional procedures to prevent this from happening in the future.

    What Do You Need To Do?

    If you encounter issues with the administrator account, please contact Network Services.

    We would also like to remind clients that best practice is to not use the administrator account for maintenance activities on Windows computers.  Using unique named accounts is recommended, due to improved auditing and forensics associated with such accounts.  In fact, disabling the local administrator account is a good practice.  If you would like advice on these best practices, please contact the Help Desk.

     

    Questions?

    Email the Help Desk

    Help Us Help You!

    Need help from the CU*Answers Network Services team?

    Use the 5 W’s To Help Network Services Help You!

    Launching a new product, service, or initiative? Have an issue that requires assistance? Help us help you! Whether it’s making sure the right people have access to the appropriate resources or ensuring teams can connect to the new services you’re activating, Network Services is here to help! No matter how you’re requesting assistance, be it through Latitude, an online contact form, or email (helpdesk@cuanswers.com), use the 5 W’s to make the process go more smoothly and quickly!

    Learn More Here

    A Note from the Help Desk: Network Services RMM System Upgrade

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Network Services RMM System Upgrade

     

    What Are We Doing?

    Network Services will be upgrading the Remote Monitoring and Management system from version 9.3 to version 9.4

    Why Are We Doing It?

    Version 9.4 of the RMM system brings some exciting new features:  new look and feel, Live Connect 2.0, enhanced alerting, enhanced monitoring, and improved management to the system.

    When Are We Doing It?

    The system will be brought down for the upgrade Tuesday morning, June 6th, at approximately 1:00 AM ET.  Downtime is expected to last no longer than 2 hours.

    What Do You Need To Do?

    No action is required on your part but we are asking that you verify all your managed workstations have the RMM agent installed.  Please see ‘RMM Agent’ below on how to verify it is installed.  If you are a user of the RMM system, you will see a new look and feel, and also be promoted to update your Remote Control Application.  We will be offering a training Webinar for our Client Users of the RMM System.  Please email the Help Desk if you are interested in getting on the attendee list!

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation.

     

    Questions?

    Email the Help Desk

    Upgrade of Veeam Backup Infrastructure on 5/11/17

    On Thursday, May 11, from 10:00 AM to 3:00 PM ET, CU*Answers will be performing a planned upgrade of our Veeam Backup infrastructure.  During this time, local backups will continue to function normally, but offsite copies to our datacenter will be paused.  These offsite copies will resume at the completion of our upgrade.

    No action is required on your part.  There will not be any direct impact to you or your local infrastructure.

    If you have any questions, please contact the Help Desk

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735