DataBP Continuous Data Protection

Making Networks Work.

Complete Care Program
Need assistance from the Help Desk? Use the 5 W's to make things go more quickly and smoothly!

    A Note from the Help Desk: RMM Database Server Maintenance

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    RMM Database Server Maintenance

     

    What Are We Doing?

    On Wednesday, June 28, from 11:00 PM through 4:00 AM ET, we will be performing maintenance on the Remote Monitoring and Management Database Server.

    Why Are We Doing It?

    We are performing this maintenance in order to resolve an issue with automated report generation.

    How Will This Impact You?

    During the maintenance period, all log collections will be paused.  This will be reflected on the reports, with no data during the maintenance period.  Additionally, access to the system will be limited during this period.

    What Do You Need To Do?

    As a client, you will not need to take any action.

     

    Questions?

    Email the Help Desk

    A Note from the Help Desk: Administrator Account Maintenance

    ATTENTION NETWORK SERVICES MANAGED CLIENTS

    Administrator Account Maintenance

     

    Attention Network Services Managed Clients:

    On 6/13/2017, during routine account maintenance for managed clients, a process was inadvertently run on an incorrect group of Windows servers.  As a result, the administrator account password on some Windows servers may have changed.  We apologize for any inconvenience this may have caused.  We have implemented additional procedures to prevent this from happening in the future.

    What Do You Need To Do?

    If you encounter issues with the administrator account, please contact Network Services.

    We would also like to remind clients that best practice is to not use the administrator account for maintenance activities on Windows computers.  Using unique named accounts is recommended, due to improved auditing and forensics associated with such accounts.  In fact, disabling the local administrator account is a good practice.  If you would like advice on these best practices, please contact the Help Desk.

     

    Questions?

    Email the Help Desk

    Help Us Help You!

    Need help from the CU*Answers Network Services team?

    Use the 5 W’s To Help Network Services Help You!

    Launching a new product, service, or initiative? Have an issue that requires assistance? Help us help you! Whether it’s making sure the right people have access to the appropriate resources or ensuring teams can connect to the new services you’re activating, Network Services is here to help! No matter how you’re requesting assistance, be it through Latitude, an online contact form, or email (helpdesk@cuanswers.com), use the 5 W’s to make the process go more smoothly and quickly!

    Learn More Here

    A Note from the Help Desk: Network Services RMM System Upgrade

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Network Services RMM System Upgrade

     

    What Are We Doing?

    Network Services will be upgrading the Remote Monitoring and Management system from version 9.3 to version 9.4

    Why Are We Doing It?

    Version 9.4 of the RMM system brings some exciting new features:  new look and feel, Live Connect 2.0, enhanced alerting, enhanced monitoring, and improved management to the system.

    When Are We Doing It?

    The system will be brought down for the upgrade Tuesday morning, June 6th, at approximately 1:00 AM ET.  Downtime is expected to last no longer than 2 hours.

    What Do You Need To Do?

    No action is required on your part but we are asking that you verify all your managed workstations have the RMM agent installed.  Please see ‘RMM Agent’ below on how to verify it is installed.  If you are a user of the RMM system, you will see a new look and feel, and also be promoted to update your Remote Control Application.  We will be offering a training Webinar for our Client Users of the RMM System.  Please email the Help Desk if you are interested in getting on the attendee list!

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation.

     

    Questions?

    Email the Help Desk

    Upgrade of Veeam Backup Infrastructure on 5/11/17

    On Thursday, May 11, from 10:00 AM to 3:00 PM ET, CU*Answers will be performing a planned upgrade of our Veeam Backup infrastructure.  During this time, local backups will continue to function normally, but offsite copies to our datacenter will be paused.  These offsite copies will resume at the completion of our upgrade.

    No action is required on your part.  There will not be any direct impact to you or your local infrastructure.

    If you have any questions, please contact the Help Desk

    A Note From the Help Desk: Changing our Microsoft Patching Strategy

    ATTENTION NETWORK SERVICES MANAGED CLIENTS

    Changing our Microsoft Patching Strategy

     

    What Are We Doing?

    Network Services will be adjusting the deployment schedule for workstation Microsoft patches/updates through the remote monitoring and management system.  As a client, your workstations will now receive Microsoft patches/updates starting on the second Thursday of the month, instead of on the second Tuesday.

    Why Are We Doing It?

    Effective April 2017, Microsoft is no longer releasing individual patches.  Instead they are now releasing cumulative updates in two packages: a “cumulative security update” and a “cumulative quality update”.  The biggest potential drawback to this scheme is that we will not have the ability to choose which updates apply to our specific managed environments.  This “all or nothing” approach, while easier to package and track deployment of, increases the chance of an incompatible update within the cumulative update causing an issue.

    To combat these potential issues, CU*Answers will now be rolling cumulative updates out internally, and reviewing of each cumulative update package prior to releasing the update to your workstations.  If any issues are found that affect the core processing family of applications, an announcement will be made to all affected clients, and the update held back until issues have been resolved.  We are not changing the manual server patching process at this time.

    When Are We Doing It?

    Starting with April’s Cumulative Update Releases on Tuesday April 11, 2017.

    What You Need To Do:

    As always, please leave PCs logged off and online at the end of the business day, each and every day.

     

    Questions?

    Email the Help Desk

    Don’t Forget – Changes Coming to Online Banking Security

    Enhancements to Online Banking Security Coming Tuesday, April 11th

    As part of CU*Answers’ ongoing commitment to strong security for online banking, CU*Answers will be making changes to the encryption used to protect member sessions.

    On 4/11 we will be disabling weaker forms of SSL encryption, including “3DES.” This will prevent member web browsers from using these weaker forms of encryption when connecting to online banking, thereby ensuring that only very strong encryption can be used.

    CU*Answers has tested these configurations and monitored current usage and we do not believe this change will prevent anyone from accessing online banking. However, if a member does encounter issues accessing online banking after this update, they should update their browsers to the latest available version and apply any outstanding vendor operating system patches.

    Do I need to do anything to get this update?

    No. The changes are made on our servers and everyone will get the new configuration the next time they connect to online banking. We will post an OBC Alert leading up to the maintenance to alert members of the change.

    How does this improve the security of It’s Me 247?

    Security is improved because only very strong forms of encryption will be allowed. While connections to It’s Me 247 have always used encryption, times change and encryption that was considered strong only a few years ago may now be more vulnerable to attack. Keep in mind, attempting to compromise even weaker forms of SSL encryption is very difficult, and we are not aware of any breaches or attempted breaches of this security for ItsMe247.com. We do expect that in the future we will need to continue to adjust these settings to respond to technical advances of bad actors.

    How should my credit union respond?

    We do recommend reviewing your own web sites; if they use SSL encryption, you should also consider disabling weaker ciphers. CU*Answers Web Services will also be making these changes to affected hosted websites during this maintenance. Those who don’t host with Web Services should contact their web hosting company for more information.

    ACTION REQUIRED: Deadline Approaching for SSL Certificate Replacement on PROD

    SSL Certificate Replacement on PROD

    DON’T FORGET!  In order to ensure continued GOLD access, you must take the following action before Sunday, April 9! Failure to complete this task may result in not being able to sign in to print sessions!

    The security certificate that verifies prod.cuanswers.com will expire on April 23, but we are replacing it at 2:00 AM ET on Sunday, April 9.  This certificate ensures secure encrypted connections for CU*BASE GOLD and printer sessions between your credit union and CU*Answers.  As part of maintaining network security, this certificate is replaced every 3 years. As the new certificate uses enhanced encryption technology, CU*Answers  provided a compatibility update for all client PCs as part of the CU*BASE 17.03 release on March 19.

     

    What You Need To Do:

    If you haven’t yet shut down IBM Client Access and launched GOLD twice since you received the 17.03 release, please do so before Sunday, April 9, or simply reboot your PC, then relaunch CU*BASE GOLD and IBM Client Access.

    Optional step for IT staff – to verify the workstation has received the update:

    1. Open My computer
    2. Navigate to c:\users\public\documents\ibm\client access\
    3. Verify the current file size of “cwbssldf.kdb”
    4. If this file size is 30kb then everything worked correctly and you don’t have to do anything else.  If the file size is different, please refer to KB article for manual process.

    Questions?

    Email the Help Desk

    ACTION REQUIRED: Deadline Approaching for SSL Certificate Replacement on PROD

    SSL Certificate Replacement on PROD

    DON’T FORGET!  In order to ensure continued GOLD access, you must take the following action before Sunday, April 9! Failure to complete this task may result in not being able to sign in to print sessions!

    The security certificate that verifies prod.cuanswers.com will expire on April 23, but we are replacing it early on Sunday, April 9.  This certificate ensures secure encrypted connections for CU*BASE GOLD and printer sessions between your credit union and CU*Answers.  As part of maintaining network security, this certificate is replaced every 3 years. As the new certificate uses enhanced encryption technology, CU*Answers  provided a compatibility update for all client PCs as part of the CU*BASE 17.03 release on March 19.

     

    What You Need To Do:

    If you haven’t yet shut down IBM Client Access and launched GOLD twice since you received the 17.03 release, please do so before Sunday, April 9, or simply reboot your PC, then relaunch CU*BASE GOLD and IBM Client Access.

    Optional step for IT staff – to verify the workstation has received the update:

    1. Open My computer
    2. Navigate to c:\users\public\documents\ibm\client access\
    3. Verify the current file size of “cwbssldf.kdb”
    4. If this file size is 30kb then everything worked correctly and you don’t have to do anything else.  If the file size is different, please refer to KB article for manual process.

    Questions?

    Email the Help Desk

    ACTION REQUIRED: Deadline Approaching for SSL Certificate Replacement on PROD

    SSL Certificate Replacement on PROD

    DON’T FORGET!  In order to ensure continued GOLD access, you must take the following action before Sunday, April 9! Failure to complete this task may result in not being able to sign in to print sessions!

    The security certificate that verifies prod.cuanswers.com will expire on April 23, but we are replacing it early on Sunday, April 9.  This certificate ensures secure encrypted connections for CU*BASE GOLD and printer sessions between your credit union and CU*Answers.  As part of maintaining network security, this certificate is replaced every 3 years. As the new certificate uses enhanced encryption technology, CU*Answers  provided a compatibility update for all client PCs as part of the CU*BASE 17.03 release on March 19.

     

    What You Need To Do:

    If you haven’t yet shut down IBM Client Access and launched GOLD twice since you received the 17.03 release, please do so before Sunday, April 9, or simply reboot your PC, then relaunch CU*BASE GOLD and IBM Client Access.

    Optional step for IT staff – to verify the workstation has received the update:

    1. Open My computer
    2. Navigate to c:\users\public\documents\ibm\client access\
    3. Verify the current file size of “cwbssldf.kdb”
    4. If this file size is 30kb then everything worked correctly and you don’t have to do anything else.  If the file size is different, please refer to KB article for manual process.

    Questions?

    Email the Help Desk

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735