DataBP Continuous Data Protection
Complete Care Program
Firewall Management

Making Networks Work.

    Filer Credit Union completes network upgrade

    Located in Manistee, Michigan, Filer Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution. This upgrade will help Filer Credit Union keep its equipment and solutions current and is a vital part of the credit union’s overall technology plan.

    “Working with their network team was easy! I don’t think I’ve ever had a project run this smoothly. They kept me updated throughout the installation process and followed up after to ensure we were still happy with the results. The level of expertise and professionalism they bring to our credit union has helped us go the extra mile for our members,” said Patty Preuss, Filer’s CEO. Filer Credit Union completed their network upgrade in July.

    CU*Answers Network Services provides Filer with its Complete Care IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the credit union’s IT management and assists with planning for new IT initiatives.

    Calcoe Federal Credit Union completes network upgrade

    Located in Yakima, Washington, Calcoe Federal Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution. This upgrade will help Calcoe Federal Credit Union keep its equipment and solutions current and is a vital part of the credit union’s overall technology plan.

    “We couldn’t do it without CU*Answers Network Services,” said Ryanne Nesary, marketing director for Calcoe. “Our recent Office 365 conversion went smoothly and on time. The expertise and efficiency Network Services provides in the very critical area of technology and cybersecurity management is a great fit for our team and gives us some powerful options to safeguard our member data and work more effectively.”

    CU*Answers Network Services provides Calcoe Federal Credit Union with its Complete Care IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the Credit Union’s IT management and assists with planning for new IT initiatives.

    Progressive Credit Union completes network upgrade

    Located in New York, New York, Progressive Credit Union has chosen CU*Answers Network Services (CNS) as its managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution. This upgrade will help Progressive Credit Union keep its equipment and solutions current and is a vital part of the credit union’s overall technology plan.

    “As a seasoned IT professional, I have had the opportunity to work with many different consultants, and vendors,” says Jeff Catalfmao, vice president of information technology at the credit union. “Network Services transcends those categories to the level of partner. Whether it is a new project or regular user assistance, the team at Network Services makes the experience as painless as possible. I always look forward to collaborating on new projects and initiatives with this team. They listen and respond with a plan geared to our success. I have never met a more professional, talented, and trustworthy group of IT professionals and I look forward to our next project!”

    CU*Answers Network Services provides Progressive Credit Union with its Complete Care IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the credit union’s IT management and assists with planning for new IT initiatives.

    Windows 7 End of Support is Coming

    Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020.

    After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE on this operating system.

    In addition to Windows 7, Microsoft is also ending support for their Server 2008, Exchange 2010 and Small Business Server products.

    Does Your Credit Union Have a Plan?

    We can help your credit union come up with a plan to upgrade all Windows 7 machines by the January 2020 deadline.  Network Services offers Dell workstations that come with Windows 10 Professional, fully patched with the CU*BASE suite installed and configured.  We offer onsite and remote installation.

    We can also assist with server upgrades, Office 365 migrations, and a full spectrum of IT support and services.

    If you would like Network Services to provide replacement hardware or software, or to help you come up with a plan for your credit union, please contact us at netserv@cuanswers.com, or call our help desk.

    A Note From the Help Desk: SonicWALL Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We are applying a patch to SonicWALL Global Management System 8.4.

    Why We Are Doing It?

    We are performing the upgrade to stay current with vendor releases.

    When We Are Doing It?

    The upgrade will be deployed on Monday, July 2 from 10:00 PM to 6:00 AM ET.

    How This Work Will Impact You:

    During the maintenance periods, all log collection will be paused, and this will be reflected on the reports with no data summarized during the maintenance period.

    What You Need To Do:

    As a client, you will not need to take any action.  Please also understand this maintenance does not interrupt the security services running on the firewalls in any way.

    Questions?

    Email the Help Desk

    A Note From the Help Desk: HA Redundancy

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    HA Redundancy

     

    What Are We Doing?

    CU*Answers Network Services will begin modifying network configurations in the Yankton, SD/High Availability datacenter, as well as on your CU*Answers managed router to accommodate the new redundant connection.

    Why Are We Doing This?

    In CU*Answers’ ongoing efforts to build resiliency and redundancy into our network, CU*Answers has installed a redundant ISP connection in our Yankton, SD/High Availability datacenter.

    When Will This Happen?

    This will occur on Thursday, July 12, from 5:30 AM – 12:00 PM ET.

    What Do I Need To Do?

    We are requiring the following network routing changes in your network to accommodate the redundant ISP:

    • Route the following IP subnet to their CU*Answers router:
      • 66.115.246.224  255.255.255.224
    • In addition to this change, we also need you to route the following IP address out to the internet:
      • 66.115.246.17
    • Finally, we need you to permit the following services to/from this IP (66.115.246.17) through your firewall.  This will be the same as how 63.236.240.42, 2.16.111.149.124, and 67.134.237.170 are currently set up:
      • IPSec/ESP, GRE, IKE/IKEv2, ISAKMP

    If you are a CU*Answers Network Services Complete Care client, these changes will be made for you on your managed firewall.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Planned Network Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Planned Network Maintenance

     

    What Are We Doing?

    Over the next several months, CU*Answers Network Services will be performing planned maintenance on the connection between our credit unions and our data centers.

    Why Are We Doing This?

    This maintenance is necessary to accommodate projected network growth and capacity.  Specifically, we will be adjusting the network IP addresses within our wide area network (WAN) to a more efficient configuration that will allow for additional devices to be used within the network.

    When Will This Happen?

    This is an extensive project expected to last through November, 2018.  We will open Latitude tickets for your credit union when we are preparing to work on your credit union’s connection.

    What Do I Need To Do?

    No action is required on your part.  We do not anticipate any service interruptions due to this work, as the maintenance will be performed after regular business hours.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Managed Services Firewall Replacement

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Managed Services Firewall Replacement

    Network Services will be replacing the managed services firewall on Sunday, June 24, from 12:00 PM to 3:00 PM ET.  During this time, firewalls will be offline in the SonicWALL Global Management System and data collection will be impacted.  No syslog data will be collected from Client Managed Firewalls during the maintenance period, and this will be reflected in your report.

    This will not impact the functionality of your firewall(s) or our ability to manage them.

    The CU*Answers RMM System will also be offline, and data collection for servers will be paused.  RMM Agents will collect and store log data locally during the maintenance period.  Those data logs will be transmitted back to the RMM System once it is back online and operational.

    Backups to the CUA Kaseya Cloud Backup System will be paused during the maintenance window.  Normal Cloud Backup operations will resume automatically once the system is back online.  Restore operations from the CUA Cloud will be offline during this maintenance period.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: SonicWALL Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We are updating the SonicWALL Global Management System to version 8.4 and applying hotfix patches.

    Why We Are Doing It?

    We are doing the upgrade to stay current with vendor releases.

    When We Are Doing It?

    The upgrade will be deployed on Sunday, June 10 between 12:00 noon and 11:59 PM ET.

    How This Work Will Impact You:

    During the maintenance periods, all log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What You Need To Do:

    As a client, you will not need to take any action.  Please also understand this maintenance does not interrupt the security services running on the firewalls in any way.

    Questions?

    Email the Help Desk

    FINAL REMINDER – A Note From the Help Desk: Configuration Changes for iSweep

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Configuration Changes for iSweep

    Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep, or to sign into ProDOC.  We are making the configuration changes detailed below based on the direction that Microsoft is taking, and to improve overall network security.

    How Does This Affect Me?

    CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep or sign into ProDOC. This may cause interruptions to your documents being transferred from the workstation to your iSweep.

    What Are We Doing?

    CU*Answers Network Services will be joining the iSweeps to a domain for our managed clients.

    What Should You Do?

    For our un-managed clients, we have provided a link below for instructions on how to add a gweep to your domain. We have created local administration accounts on the gweep for you to add it and will need you to contact the Help Desk (ext 266) for the credentials. We will need you to complete this by 5/30/18 to maintain integrity of your electronic documents.

    https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=4344

    These changes are mandatory, otherwise your Windows 10 workstations will be unable to access shares in iSweep or access ProDOC.

    For more information on the update, click here.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735