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Making Networks Work.

Firewall Management
Complete Care Program

    A Note From the Help Desk: RMM System Maintenance 2/24-2/25

    ATTENTION NETWORK SERVICES MANAGED CLIENTS

    Remote Monitoring and Management System Maintenance

    CU*Answers Network Services will be performing internal maintenance on the Kaseya RMM System, Saturday February 24th from 11:00 PM to Sunday February 25th at 11:00 PM ET.

    We will be using this time to implement database optimization that will increase overall performance and capacity to the system.

    During the maintenance window the RMM System will be inaccessible.  All operations around the system including Weekly Complete Care Reporting, and Agent Data Collection will resume immediately after the maintenance window.

    Expect Weekly Complete Care Reporting to be delayed and will be transmitted Sunday evening after maintenance has been completed.  RMM Agent data collection will also be delayed and the system will start processing data collected during the maintenance immediately after the services have resumed.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    Don’t Forget! Enhanced Security coming to CU*Spy Reports!

    Don’t Forget!  These changes will be implemented on 3/13.  Please be sure to test your connection (details below).  If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us your public IP address.

    What Are We Doing?

    On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access.

    What Does This Mean?

    After 3/13/2018, a combination of the single sign on from CU*BASE and your credit union’s public IP address will be required to access CU*Spy Reports.  After this date, if we do not have your IP address, your branch will not be able to access CU*Spy Reports.

    What Do You Have To Do?

    Branches with a CU*Answers router and an internet VPN to CU*Answers (either as the backup connection or the primary connection) do not need to do anything different as we already have your IP address whitelisted.

    Branches without a CU*Answers router may not yet be whitelisted.  In order to ensure your branch is properly whitelisted on our network, please have your IT person provide each branch’s public IP address to our Help Desk (email the Help Desk at helpdesk@cuanswers.com).  We will create a ticket and verify when the address has been added to our system.

    Click Here to Confirm Your IP Address

    If you are unable to review your branch’s public IP address via the button above, open a browser to the Google search engine, and search for “what is my ip”.  Google will then provide your IP address information.  Please send this to the Help Desk as instructed above.  This should be done at each branch location.

    We also strongly recommend the use of static public IP addresses (this is a requirement for VPN connectivity to CU*Answers).  If you are unsure if you have a static public IP address, please contact your internet service provider.

    CU*Answers Network Services Complete Care clients do not need to take these steps, as we will whitelist your branches for you.

     

    Questions?

    Email the Help Desk

    Rogue River Community CU and Newaygo County Service Employees CU complete network merger

    Located in Rockford, Michigan, Rogue River Community Credit Union and Newaygo County Service Employees Credit Union recently combined their organizations to form Compass Credit Union. As part of their business merger, the two organizations completed a complex network merger with assistance from the CU*Answers Network Services team. This upgrade will help the newly-formed Compass Credit Union keep its equipment and solutions current, and is a key part of the credit union’s overall technology plan.

    CU*Answers Network Services now provides Compass Credit Union with its CompleteCare IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the credit union’s IT management, and assists with planning for new IT initiatives.

    Don’t Forget! Enhanced Security coming to CU*Spy Reports!

    Don’t Forget!  These changes will be implemented on 3/13.  Please be sure to test your connection (details below).  If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us your public IP address.

    What Are We Doing?

    On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access.

    What Does This Mean?

    After 3/13/2018, a combination of the single sign on from CU*BASE and your credit union’s public IP address will be required to access CU*Spy Reports.  After this date, if we do not have your IP address, your branch will not be able to access CU*Spy Reports.

    What Do You Have To Do?

    Branches with a CU*Answers router and an internet VPN to CU*Answers (either as the backup connection or the primary connection) do not need to do anything different as we already have your IP address whitelisted.

    Branches without a CU*Answers router may not yet be whitelisted.  In order to ensure your branch is properly whitelisted on our network, please have your IT person provide each branch’s public IP address to our Help Desk (email the Help Desk at helpdesk@cuanswers.com).  We will create a ticket and verify when the address has been added to our system.

    Click Here to Confirm Your IP Address

    If you are unable to review your branch’s public IP address via the button above, open a browser to the Google search engine, and search for “what is my ip”.  Google will then provide your IP address information.  Please send this to the Help Desk as instructed above.  This should be done at each branch location.

    We also strongly recommend the use of static public IP addresses (this is a requirement for VPN connectivity to CU*Answers).  If you are unsure if you have a static public IP address, please contact your internet service provider.

    CU*Answers Network Services Complete Care clients do not need to take these steps, as we will whitelist your branches for you.

     

    Questions?

    Email the Help Desk

    Don’t Forget! Enhanced Security coming to CU*Spy Reports!

    Don’t Forget!  These changes will be implemented on 3/13.  Please be sure to test your connection (details below).  If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us your public IP address.

    What Are We Doing?

    On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access.

    What Does This Mean?

    After 3/13/2018, a combination of the single sign on from CU*BASE and your credit union’s public IP address will be required to access CU*Spy Reports.  After this date, if we do not have your IP address, your branch will not be able to access CU*Spy Reports.

    What Do You Have To Do?

    Branches with a CU*Answers router and an internet VPN to CU*Answers (either as the backup connection or the primary connection) do not need to do anything different as we already have your IP address whitelisted.

    Branches without a CU*Answers router may not yet be whitelisted.  In order to ensure your branch is properly whitelisted on our network, please have your IT person provide each branch’s public IP address to our Help Desk (email the Help Desk at helpdesk@cuanswers.com).  We will create a ticket and verify when the address has been added to our system.

    Click Here to Confirm Your IP Address

    If you are unable to review your branch’s public IP address via the button above, open a browser to the Google search engine, and search for “what is my ip”.  Google will then provide your IP address information.  Please send this to the Help Desk as instructed above.  This should be done at each branch location.

    We also strongly recommend the use of static public IP addresses (this is a requirement for VPN connectivity to CU*Answers).  If you are unsure if you have a static public IP address, please contact your internet service provider.

    CU*Answers Network Services Complete Care clients do not need to take these steps, as we will whitelist your branches for you.

     

    Questions?

    Email the Help Desk

    A Note From the Help Desk: Configuration Changes for iSweep

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Configuration Changes for iSweep

    Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep, or to sign into ProDOC.  We are making the configuration changes detailed below based on the direction that Microsoft is taking, and to improve overall network security.

    How Does This Affect Me?

    CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep or sign into ProDOC. This may cause interruptions to your documents being transferred from the workstation to your iSweep.

    What Are We Doing?

    CU*Answers Network Services will be joining the iSweeps to a domain for our managed clients.

    What Should You Do?

    For our un-managed clients, we have provided a link below for instructions on how to add a gweep to your domain. We have created local administration accounts on the gweep for you to add it and will need you to contact the Help Desk (ext 266) for the credentials. We will need you to complete this as soon as possible to maintain integrity of your electronic documents.

    https://kb.cuanswers.com/cuanswers/int/kbdetail.aspx?kbid=4344

    These changes are mandatory, otherwise your Windows 10 workstations will be unable to access shares in iSweep or access ProDOC.

    For more information on the update, click here.

     

    If you have questions, please contact the Help Desk at extension 266, or by email.

    Don’t Forget! Enhanced Security coming to CU*Spy Reports!

    Don’t Forget!  These changes will be implemented on 3/13.  Please be sure to test your connection (details below).  If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us your public IP address.

    What Are We Doing?

    On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access.

    What Does This Mean?

    After 3/13/2018, a combination of the single sign on from CU*BASE and your credit union’s public IP address will be required to access CU*Spy Reports.  After this date, if we do not have your IP address, your branch will not be able to access CU*Spy Reports.

    What Do You Have To Do?

    Branches with a CU*Answers router and an internet VPN to CU*Answers (either as the backup connection or the primary connection) do not need to do anything different as we already have your IP address whitelisted.

    Branches without a CU*Answers router may not yet be whitelisted.  In order to ensure your branch is properly whitelisted on our network, please have your IT person provide each branch’s public IP address to our Help Desk (email the Help Desk at helpdesk@cuanswers.com).  We will create a ticket and verify when the address has been added to our system.

    Click Here to Confirm Your IP Address

    If you are unable to review your branch’s public IP address via the button above, open a browser to the Google search engine, and search for “what is my ip”.  Google will then provide your IP address information.  Please send this to the Help Desk as instructed above.  This should be done at each branch location.

    We also strongly recommend the use of static public IP addresses (this is a requirement for VPN connectivity to CU*Answers).  If you are unsure if you have a static public IP address, please contact your internet service provider.

    CU*Answers Network Services Complete Care clients do not need to take these steps, as we will whitelist your branches for you.

     

    Questions?

    Email the Help Desk

    A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

    ATTENTION NETWORK SERVICES MANAGED CLIENTS

    Discontinuation of Support for Serial Receipt Printers

     

    What Are We Doing?

    CU*Answers is announcing the end of support for serial connected receipt printers.  Sales of logo updates for these kits are no longer available.  We recommend upgrading to new printers, or retrofitting your existing serial printers with USB or ethernet connected models.

    How Does This Affect Me If I Currently Utilize A Serial Receipt Product?

    Printers should continue to work as they have.  However, CU*Answers will only be able to provide best effort support for them if there are printing issues.  Repair, replacement, or logo update kits for these devices are no longer available.

    What Should You Do?

    Credit unions with the existing serial thermal printers should consider moving to USB or ethernet connection thermal printers.

    What If I’m Looking For A New Solution?

    If you are looking to purchase new or replace current serial printers, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

    ATTENTION NETWORK SERVICES MANAGED CLIENTS

    Discontinuation of Support for Serial Receipt Printers

     

    What Are We Doing?

    CU*Answers is announcing the end of support for serial connected receipt printers.  Sales of logo updates for these kits are no longer available.  We recommend upgrading to new printers, or retrofitting your existing serial printers with USB or ethernet connected models.

    How Does This Affect Me If I Currently Utilize A Serial Receipt Product?

    Printers should continue to work as they have.  However, CU*Answers will only be able to provide best effort support for them if there are printing issues.  Repair, replacement, or logo update kits for these devices are no longer available.

    What Should You Do?

    Credit unions with the existing serial thermal printers should consider moving to USB or ethernet connection thermal printers.

    What If I’m Looking For A New Solution?

    If you are looking to purchase new or replace current serial printers, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Spectre/Meltdown Vulnerability

    ATTENTION NETWORK SERVICES MANAGED CLIENTS

    Spectre/Meltdown Vulnerability

    CU*Answers Network Services has been researching the recently announced family of CPU vulnerabilities known as Spectre/Meltdown. We have determined that the most recent security patch released by Microsoft is not yet compatible with Symantec Anti-Virus software. 

    Because of the incompatibility, we have delayed the installation of the January Microsoft security updates to your network.

    What Are We Doing?

    1. We have placed a HOLD on the release of Microsoft updates to your network
    2. We are working with Symantec to understand when they will have an update to their software that is compatible with Microsoft’s January security patch.
    3. Once Symantec releases a compatible update, we will apply it to your network.
    4. After we verify that the Symantec updates have been deployed we will apply the Microsoft January security patches that include fixes for the Spectre/Meltdown vulnerabilities

    Please Note:

    1. Clients Due to other compensating controls, CU*Answers believes the risk to networks from Spectre/Meltdown is low. We are unaware of any actual attacks using this vulnerabilities nor are we aware of actual exploit code being available to would-be attackers.
    2. We do not think the group of patches that have been rushed out by vendors will be 100% effective in protecting against Spectre/Meltdown and we fully expect additional patches will be released in the coming months as researchers continue to understand new ways these vulnerabilities could be exploited.
    3. You will still need to apply updates to your non-Microsoft network. You should be reviewing your mobile devices, video recording systems, ATMs, and other devices that use computer processors (CPUs) and understand the vendor’s approach to Spectre/Meltdown mitigation.

    We will send another announcement when we have vetted the updates and are ready to apply them to your network.  If you have questions, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735