DataBP Continuous Data Protection
Firewall Management
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Making Networks Work.

    A 2017 Project for Your IT Team: Changes to GOLD Device IDs

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    CU*Answers is pleased to announce that we will be establishing a new naming method for CU*BASE GOLD IDs in 2017.

    What’s changing?

    Expanding CU*BASE device names has become necessary due to the growing number and size of credit unions in our network.  This new, 7-digit format, will include:

    • The CU ID
    • The Branch Location
    • The Device Type
    • The Sequence Number

    What does your Credit Union need to do?

    CU*Answers will be working with your credit union to prepare for this conversion process.  When a credit union’s device names are changed, every device must be updated at the same time.  This means someone must log in and perform a simple procedure on every one of your CU*BASE workstations.  We will be communicating with your branch staff to ensure that workstation configurations are properly implemented.

    For a list of the steps required to implement this new 7-digit format, as well as visual guides for how these changes will display on your workstations, please refer to the Device Conversion Instructions.

    When will this process begin?

    We will be converting groups of credit unions each week, starting February 6, and will reach out to your credit union ahead of your scheduled conversion date.

    The conversion schedule has been posted to AnswerBook, and we will continue to update it as the conversion process moves forward.

     

    *NOTE: If your credit union converted to CU*BASE after March of 2013, you are already using the 7-digit naming convention, and there is no need to implement the changes detailed above.

    A Note From the Help Desk: SonicWALL Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance Scheduled

    What Are We Doing?

    Network Services will be applying a patch to the SonicWALL Global Management System.

    Why We Are Doing It?

    We are doing the upgrade to stay current with vendor releases.

    When We Are Doing It?

    The upgrade will be deployed beginning 10 PM on Wednesday, January 4, ending Thursday, January 5 at 3 AM ET. We expect the work to take approximately five hours to complete.

    How This Work Will Impact You:

    During the maintenance period, all log collection will be paused. This will be reflected on your reports as no data will be summarized during the maintenance period.

    What You Need To Do:

    As a client, you will not need to take any action. Please also understand this maintenance does not interrupt the security services running on the firewalls in any way.

    Questions?

    Email the Help Desk

    CU*Answers Completes Upgrade of SonicWALL Global Management System

    CU*Answers has completed their upgrade of the SonicWALL Global Management System (SGMS). This system is used to manage over 450 SonicWALL devices for CU*Answers and CU*Answers Network Services managed clients. The new version of SGMS brings support for the latest features available in SonicOS 6.2.6 including Capture Advanced Threat Protection and Content Filtering Service 4.0.

    Chris Shelton, Manager of Network Engineering at CU*Answers, says that the upgraded version of SGMS will “allow CU*Answers to manage the latest security features available on SonicWALL’s Generation 6 firewalls from a centralized location that logs in detail changes that are made.” He also states that “the ability to report and audit changes on managed firewalls is a critical compliance component for CU*Answers managed services clients.”

    CU*Answers Network Services and First Financial CU Host Fifth CUSO Technology Users Group Meeting

    CU*Answers Network Services and First Financial CU of Skokie, Illinois, recently hosted the fifth meeting of the CUSO technology users group. The group is for credit union technology professionals on the CU*BASE® platform and provides an open forum for the discussion and research of technology topics facing senior tech leaders in the credit union vertical.

    During this session the group discussed various technical and strategic technology topics including challenges and tactics for staying up-to-date on cybersecurity and technology issues; Microsoft Office 365 compliance and controls considerations; conducting tabletop disaster recovery exercises; examination trends and regulatory hot button issues; major 2017 initiatives; and DDoS cybersecurity challenges and tactics. The group first met in November 2014 and meets two times per year at rotating venues with topics selected by participants. Each participant is expected to present or lead a discussion on a topic.

    “Everyone is facing similar technical and cybersecurity challenges but no one should go it alone,” explains David Wordhouse, VP Network Technologies at CU*Answers. “Chances are, someone in the room has already solved the problem you’re facing, and this is an opportunity to collaborate in a new way to tackle those challenges together so we can all get more effective at what we do.”

    The June 2017 meeting will be hosted by Honor Credit Union. For more information about the group, contact David Wordhouse, dwordhouse@cuanswers.com, or Matt Sawtell, msawtell@cuanswers.com.

    AdvantageCIO Provides Strategic Technology Planning Services for Credit Unions

    AdvantageCIO, a virtual CIO consulting service of CU*Answers, announced today that it is providing strategic technology planning services to credit unions. The service is designed to ensure that credit union technology and cybersecurity needs are properly identified and aligned with the credit union’s business plan and budget.

    Included in the service is a planning session with senior management and credit union IT leadership that includes a review of the business plan and current technology hurdles or headaches, a technology budget review, identification of specific projects with measureable timelines, inventory of existing technology and life expectancy, and review of communications infrastructure and spending. The resulting document outlines a 36-month technology plan that works with the business plan.

    “The idea here is to make sure that technology is working for the credit union and their members, not the other way around,” explained David Wordhouse, VP of Network Technologies.

    “Technology is moving rapidly, and cybersecurity concerns are very real,” said Matt Sawtell, AVP of Managed Technology Services. “It’s tough today for credit union leadership to know they’re investing tech dollars in the right places and getting the right level of return. This service closes the loop and ensures IT is tracking with business goals.”

    The service is available by itself or as part of a larger suite of technology consulting services from AdvantageCIO. To get started contact sales@advantagecio.com for more information.

    CU*Answers Network Services Participates in Successful Overlapping Disaster Recovery Events

    For the first time ever, CU*Answers Network Services participated in overlapping production activations of redundant core data processing solutions for both CU*Answers and Site-Four, a technology CUSO which hosts core production services for the CU*NorthWest and CU*South CUSOs.

    These events involved the activation of high-availability data centers and the rollover of production processing between centers for approximately 3.2 million combined members. While the Site-Four event was pre-planned, the CU*Answers event was unplanned and was due to observed hardware performance concerns that were addressed during the event.

    “Both of these events went smoothly and that’s largely because we’re committed to testing them regularly with continual process improvements,” explained David Wordhouse, VP Network Technologies. “The technologies that make redundancy work are complex and without regular exercise, success rates tumble. We certainly weren’t planning on overlapping events, but the team was ready and knew what to do when the call came in.”

    Both CUSOs have made significant investments in high availability and business continuity solutions. As usual, event reports will be posted to the CU*Answers website for credit unions to include in their vendor due diligence and board reports related to business continuity and cybersecurity readiness.

    CU*Answers Network Services specializes in design, implementation and management of highly available network solutions. For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or 800-327-3478 x266).

    CU*Answers Network Services Participates in Successful Overlapping Disaster Recovery Events

    For the first time ever, CU*Answers Network Services participated in overlapping production activations of redundant core data processing solutions for both CU*Answers and Site-Four, a technology CUSO which hosts core production services for the CU*NorthWest and CU*South CUSOs.

    These events involved the activation of high-availability data centers and the rollover of production processing between centers for approximately 3.2 million combined members. While the Site-Four event was pre-planned, the CU*Answers event was unplanned and was due to observed hardware performance concerns that were addressed during the event.

    “Both of these events went smoothly and that’s largely because we’re committed to testing them regularly with continual process improvements,” explained David Wordhouse, VP Network Technologies. “The technologies that make redundancy work are complex and without regular exercise, success rates tumble. We certainly weren’t planning on overlapping events, but the team was ready and knew what to do when the call came in.”

    Both CUSOs have made significant investments in high availability and business continuity solutions. As usual, event reports will be posted to the CU*Answers website for credit unions to include in their vendor due diligence and board reports related to business continuity and cybersecurity readiness.

    CU*Answers Network Services specializes in design, implementation and management of highly available network solutions. For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or 800-327-3478 x266).

    Brewery Credit Union Chooses CU*Answers for Network Services

    Brewery Credit Union, based in Milwaukee, Wisconsin, has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution.

    “We’re very excited to be working with CU*Answers Network Services for our technology management,” said Steven Janssen, CEO at Brewery Credit Union. “The expertise and efficiency gained in the very critical area of technology and cybersecurity management is great fit for our team and gives us some powerful options to safeguard our member data.”

    “We are excited with the opportunity to assist Mr. Janssen and the credit union make the most of their IT tools and services,” added Matt Sawtell, AVP Managed Technology Services at CU*Answers. “Technology has gotten both more complicated and added potential risks to a financial institution while at the same time being a must have. Our goal is to simplify, secure and help CUs get the most out of every tech investment.”

    Brewery Credit Union finished their migration to Complete Care in December 2016. For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or ext. 266).

    Brewery Credit Union Chooses CU*Answers for Network Services

    Brewery Credit Union, based in Milwaukee, Wisconsin, has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution.

    “We’re very excited to be working with CU*Answers Network Services for our technology management,” said Steven Janssen, CEO at Brewery Credit Union. “The expertise and efficiency gained in the very critical area of technology and cybersecurity management is great fit for our team and gives us some powerful options to safeguard our member data.”

    “We are excited with the opportunity to assist Mr. Janssen and the credit union make the most of their IT tools and services,” added Matt Sawtell, AVP Managed Technology Services at CU*Answers. “Technology has gotten both more complicated and added potential risks to a financial institution while at the same time being a must have. Our goal is to simplify, secure and help CUs get the most out of every tech investment.”

    Brewery Credit Union finished their migration to Complete Care in December 2016. For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or ext. 266).

    A Note From the Help Desk: Sonicwall Global Management System Upgrade

    From the Help Desk

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS:

    Sonicwall Global Management System 8.2

    Network Services will be upgrading Sonicwall Global Management System from version 8.1 to 8.2.  This newest version of SGMS includes enhanced monitoring features, and will help to remain current with vendor releases and software fixes.

    In order to perform this upgrade, we will be applying three patches prior to the version upgrade.

    • The first patch will be deployed on Tuesday, December 6th, from 11:00 PM – 3:00 AM ET
    • The second patch will be deployed on Wednesday, December 7th, from 11:00 PM – 3:00 AM ET
    • The third patch will be deployed on Thursday, December 8th, from 11:00 PM – 3:00 AM ET

    The version upgrade will then be deployed on Sunday, December 11th, from 12:00 PM – 8:00 PM ET.

    During the maintenance periods, all log collection will be paused.  This will be reflected on the reports, as no data will be displayed on the reports.

    Clients are not required to take any action during the maintenance periods.

    Questions?

    Email the Help Desk

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735