Making Networks Work.

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Firewall Management

    AdvantageCIO partners with KnowBe4 to provide cybersecurity testing and training resources

    AdvantageCIO is pleased to announce a new partnership with KnowBe4, an industry leader in cybersecurity testing and training resources. “KnowBe4 is best of breed and we wanted a partner who could provide the best in this critical area,” said Matt Sawtell, VP of Managed Technology Services for AdvantageCIO. “Cybersecurity training is an absolute must in the financial services vertical, and a very valuable investment of time and resources.”

    “We’re excited to begin helping credit union teams become more diligent around common attacks, such as phishing,” added Dave Wordhouse, AdvantageCIO EVP of Technology. “Our clients didn’t just want the tool, they wanted a team of experts to help them design their cybersecurity training/testing programs and execute them at a high level.”

    The service is available to all credit unions and will help meet regulatory requirements around cybersecurity training, testing and reporting.

    CU*Answers Network Services extends support hours

    CU*Answers Network Services (CNS) is pleased to announce an extension of its Helpdesk live support hours to midnight ET. The availability of live support started January 15, 2019. “2019 is going to be an exciting year for CNS as we expand our client base to the west coast and Hawaii,” said Matt Sawtell, VP of Managed Technology Services. “While we’ve be running engineering three shifts for 24-hour coverage, having live support certainly increases our accessibility to these clients.”

    “Even our clients in eastern and central time zones will see value in someone to assist during the evening,” added Sarah Sweet, CNS Client Support Coordinator, “In a 24×7 world, it’s really important to us to be there when our clients need us.” CNS previously had live support until 6pm ET.

    Expanded Support Hours Coming to the Network Services Team

    The Network Services team is pleased to announce that we will be offering extended hours to provide additional support to our client credit unions west of the Eastern Time Zone!

    Beginning Tuesday, January 15, Network Services will be expanding our queue coverage from 7:30 AM ET until midnight.  Then, from midnight until 7:30 AM ET, all calls will be directed to the Operations team.

    While Network Services has staffed three shifts for the past ten years for scheduled maintenance, upgrades and releases, this will be the first time we will be answering phone calls outside of our daytime business hours.  We look forward to assisting our clients with this expanded support capability!

    A Note From the Help Desk: Firewall Management System Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Firewall Management System Maintenance

    What Are We Doing?

    We will be performing maintenance on our firewall management system (https://sgms.cuanswers.com).

    When Are We Doing This?

    We will be performing maintenance from 6:00 PM to 7:00 PM ET this evening, January 9.

    Why Are We Doing It?

    We are performing this maintenance to ensure the continued stability and security of the network.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, October 7.  Maintenance will begin at 12:00 PM, and is expected to be completed by 11:59 PM ET.

    How Will This Impact You?

    The system will be intermittently unavailable during this window.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services launches new client management portal

    CU*Answers Network Services (CNS) is pleased to announce the launch of its new client management portal, Helpdesk. The new Helpdesk system will be used to consolidate all sales/fulfillment, asset tracking, client relationship management, project and support information for each client into one easy to navigate system.

    “The new Helpdesk system has helped us combine a number of products and services into a single pane of glass,” said Nicole Hall, CNS project coordinator. “The ability to get a complete view of what is happening with any given client has been of great benefit to the team and ultimately, our clients.”

    “Prioritizing client needs across a large team has become much more efficient with the rollout of this new solution,” added Sarah Sweet, CNS client support coordinator, “The new Helpdesk allows us to identify the team’s highest priorities at any given time and apply the resources needed.”

    The platform will be used by all CNS clients, including those who purchase a service or piece of equipment to those who use CNS Complete Care management.

    Don’t Forget: Windows 7 End of Support is Coming

    Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020.

    After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE on this operating system.

    In addition to Windows 7, Microsoft is also ending support for their Server 2008, Exchange 2010 and Small Business Server products.

    Does Your Credit Union Have a Plan?

    We can help your credit union come up with a plan to upgrade all Windows 7 machines by the January 2020 deadline.  Network Services offers Dell workstations that come with Windows 10 Professional, fully patched with the CU*BASE suite installed and configured.  We offer onsite and remote installation.

    We can also assist with server upgrades, Office 365 migrations, and a full spectrum of IT support and services.

    If you would like Network Services to provide replacement hardware or software, or to help you come up with a plan for your credit union, please contact us at netserv@cuanswers.com, or call our help desk.

    Don’t Forget: Windows 7 End of Support is Coming

    Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020.

    After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE on this operating system.

    In addition to Windows 7, Microsoft is also ending support for their Server 2008, Exchange 2010 and Small Business Server products.

    Does Your Credit Union Have a Plan?

    We can help your credit union come up with a plan to upgrade all Windows 7 machines by the January 2020 deadline.  Network Services offers Dell workstations that come with Windows 10 Professional, fully patched with the CU*BASE suite installed and configured.  We offer onsite and remote installation.

    We can also assist with server upgrades, Office 365 migrations, and a full spectrum of IT support and services.

    If you would like Network Services to provide replacement hardware or software, or to help you come up with a plan for your credit union, please contact us at netserv@cuanswers.com, or call our help desk.

    Reminder – A Note From the Help Desk: New Help Desk Client

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    What Are We Doing?

    We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com.

    When Are We Doing This?

    We will be performing this upgrade on Monday, December 3rd.

    Why Are We Doing It?

    After many years, we have outgrown our current system, and are upgrading to a new Helpdesk.

    How Will This Impact You?

    The new helpdesk will be available at: Helpdesk.cuanswers.com.

    There are two options presented on the website – one for current existing tickets in Latitude, the other in Help Desk for new tickets starting on December 3rd.  Users will not be able to create new tickets in Latitude after December 2nd.  However, you will still be able to access Latitude tickets in read-only mode.  Users will receive an email on December 2nd with a password to log in to the new client.

    You can view instructions on where and how to create service tickets via AnswerBook.  The Latitude system will remain active in read-only mode for one year following the transition, after which point it will be retired completely.

    To access any of your existing tickets, please visit Helpdesk.cuanswers.com, then select ‘Latitude’.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Reminder – A Note From the Help Desk: New Help Desk Client

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    What Are We Doing?

    We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com.

    When Are We Doing This?

    We will be performing this upgrade on Monday, December 3rd.

    Why Are We Doing It?

    After many years, we have outgrown our current system, and are upgrading to a new Helpdesk.

    How Will This Impact You?

    The new helpdesk will be available at: Helpdesk.cuanswers.com.

    There are two options presented on the website – one for current existing tickets in Latitude, the other in Help Desk for new tickets starting on December 3rd.  Users will not be able to create new tickets in Latitude after December 2nd.  However, you will still be able to access Latitude tickets in read-only mode.  Users will receive an email on December 2nd with a password to log in to the new client.

    You can view instructions on where and how to create service tickets via AnswerBook.  The Latitude system will remain active in read-only mode for one year following the transition, after which point it will be retired completely.

    To access any of your existing tickets, please visit Helpdesk.cuanswers.com, then select ‘Latitude’.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Self-Processing Credit Unions: Get Ready for the Year-End Release

    ATTENTION SELF-PROCESSING CREDIT UNIONS

    Don’t forget: the 18.12 CU*BASE Release is coming December 10-11!  In addition to tax-related changes, the year-end release will see the implementation of the LegaSuite and iAccess upgrades from the 18.11 Release.

    It is very important that your credit union has the LegaSuite and iAccess upgrades completed before the year-end release arrives.  Please respond to helpdesk@cuanswers.com with one of the following to let us know your current upgrade status:

    1. Yes, all of my workstations are ready with both the new LegaSuite and iAccess installed, including all of my printer sessions.
    2. I am currently working on the upgrade process and will be ready by the December 10-11 implementation date.
    3. I’m experiencing some difficulties completing the upgrade,and would like someone from Network Services to contact me.

    Have questions about the LegaSuite and iAccess upgrade?  Please refer to this client news post (published earlier this fall) for details, including links to both AnswerBook items.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735