Firewall Management
DataBP Continuous Data Protection
Complete Care Program

Making Networks Work.

    Reminders from the Network Services Help Desk

    From the Help Desk

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Reminders from Network Services

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    Staffing Changes

    In addition to notifying the Client Services and Education team when an employee leaves your credit union, be sure to also notify the Help Desk, via Latitude or email, of the change. As part of our data security best practices, we will disable your former employee’s profile to prevent potential unauthorized access.

    CU*Answers Network Services Conducts IT Boot Camp

    CU*Answers Network Services recently concluded its 3rd IT Boot Camp at CU*Answers corporate headquarters. “Our 3rd boot camp brought some fresh faces from client credit unions to CU*Answers,” said Richard Hackler, CNS Manager of Client Support and Operations. “The sessions both had full attendance and great interactions among participants and presenters.”

    “We worked through several new presentations on cloud based IT services and Imaging Solutions and had the more popular presentations, like Cybersecurity, back again. We’ve received really good feedback on all of them.”

    CU*Answers Network Services will be releasing an invitation again in September for the next IT Boot Camp, tentatively scheduled for October 2016.

    For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or ext. 266).

    Notes From the Help Desk: Firewall Maintenance

    From the Help Desk

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    Firewall Management System Maintenance

    We will be performing maintenance to our firewall management systems. During the maintenance window, firewall management system will be unavailable as we apply some vendor updates.

    What does this mean for you? During the maintenance window, the log collection services on our system will be stopped, which means that your reports will have a gap during this time period. If you regularly access the management system or receive email notifications on firewall status, these will also stop during this time.

    Firewall security services for your credit union will not be impacted by the maintenance.

    To minimize the impact on any business activity, we will be scheduling the maintenance for Sunday Morning, May 22, from     12 – 2 AM ET. We will send an announcement at the start and completion of the process. If you have any questions, please contact the Help Desk.

    Notes From the Help Desk: Firewall Maintenance

    From the Help Desk

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    Firewall Management System Maintenance

    We will be performing maintenance to our firewall management systems. During the maintenance window, firewall management system will be unavailable as we apply some vendor updates.

    What does this mean for you? During the maintenance window, the log collection services on our system will be stopped, which means that your reports will have a gap during this time period. If you regularly access the management system or receive email notifications on firewall status, these will also stop during this time.

    Firewall security services for your credit union will not be impacted by the maintenance.

    To minimize the impact on any business activity, we will be scheduling the maintenance for Sunday Morning, May 22, from     12 – 2 AM ET. We will send an announcement at the start and completion of the process. If you have any questions, please contact the Help Desk.

    Notes From the Help Desk: Firewall Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    Firewall Management System Maintenance

    We will be performing maintenance to our firewall management systems. During the maintenance window, firewall management system will be unavailable as we apply some vendor updates.

    What does this mean for you? During the maintenance window, the log collection services on our system will be stopped, which means that your reports will have a gap during this time period. If you regularly access the management system or receive email notifications on firewall status, these will also stop during this time.

    Firewall security services for your credit union will not be impacted by the maintenance.

    To minimize the impact on any business activity, we will be scheduling the maintenance for Sunday Morning, May 22, from     12 – 2 AM ET. We will send an announcement at the start and completion of the process. If you have any questions, please contact the Help Desk.

    There’s still time to register for the Network Services Boot Camp

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Now Accepting Applications

    Network Services Boot Camp

    Tuesday, June 7 – Wednesday, June 8

    Grand Rapids, MI

    In this two-day Boot Camp, you will learn core product hardware installation, troubleshooting, best practices, and much, much more, all from our skilled Network Services Team! Don’t miss this opportunity to network with your peers and gain valuable knowledge of CU*Answers, ProDoc, and CU*BASE.

    Apply Now

    Hurry, space is limited!

    The application period ends May 9th, 2016, and only 30 seats are available for this exciting opportunity.

    There’s still time to register for the Network Services Boot Camp

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Now Accepting Applications

    Network Services Boot Camp

    Tuesday, June 7 – Wednesday, June 8

    Grand Rapids, MI

    In this two-day Boot Camp, you will learn core product hardware installation, troubleshooting, best practices, and much, much more, all from our skilled Network Services Team! Don’t miss this opportunity to network with your peers and gain valuable knowledge of CU*Answers, ProDoc, and CU*BASE.

    Apply Now

    Hurry, space is limited!

    The application period ends May 9th, 2016, and only 30 seats are available for this exciting opportunity.

    There’s still time to register for the Network Services Boot Camp

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Now Accepting Applications

    Network Services Boot Camp

    Tuesday, June 7 – Wednesday, June 8

    Grand Rapids, MI

    In this two-day Boot Camp, you will learn core product hardware installation, troubleshooting, best practices, and much, much more, all from our skilled Network Services Team! Don’t miss this opportunity to network with your peers and gain valuable knowledge of CU*Answers, ProDoc, and CU*BASE.

    Apply Now

    Hurry, space is limited!

    The application period ends May 9th, 2016, and only 30 seats are available for this exciting opportunity.

    Don’t forget to secure your seat for the Network Services Boot Camp

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Now Accepting Applications

    Network Services Boot Camp

    Tuesday, June 7 – Wednesday, June 8

    Grand Rapids, MI

    In this two-day Boot Camp, you will learn core product hardware installation, troubleshooting, best practices, and much, much more, all from our skilled Network Services Team! Don’t miss this opportunity to network with your peers and gain valuable knowledge of CU*Answers, ProDoc, and CU*BASE.

    Apply Now

    Hurry, space is limited!

    The application period ends May 9th, 2016, and only 30 seats are available for this exciting opportunity.

    Don’t forget to secure your seat for the Network Services Boot Camp

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Now Accepting Applications

    Network Services Boot Camp

    Tuesday, June 7 – Wednesday, June 8

    Grand Rapids, MI

    In this two-day Boot Camp, you will learn core product hardware installation, troubleshooting, best practices, and much, much more, all from our skilled Network Services Team! Don’t miss this opportunity to network with your peers and gain valuable knowledge of CU*Answers, ProDoc, and CU*BASE.

    Apply Now

    Hurry, space is limited!

    The application period ends May 9th, 2016, and only 30 seats are available for this exciting opportunity.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735