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    Don’t Snooze on the Client Access and LegaSuite Upgrades!

    Don’t forget to complete the necessary upgrades to IBM iAccess and LegaSuite!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait – make sure you complete these updates as soon as possible so that you can continue carrying out day-to-day processes!

     

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

     

    LegaSuite Upgrade

    If you are a Managed Services client, we will contact you to assist with this deployment.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

     

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Don’t Let the Deadline Pass By – Complete Your Upgrades Today!

    Don’t forget to complete your upgrades to two critical software programs installed on all of your CU*BASE workstations: IBM iAccess (used for print sessions) and LegaSuite (the client software that runs CU*BASE GOLD).  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  Don’t wait – make sure you complete these updates as soon as possible so that you can continue carrying out day-to-day processes!

     

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

     

    LegaSuite Upgrade

    If you are a Managed Services client, we will contact you to assist with this deployment.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

     

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Reminder: Windows 7 End of Support is Coming

    Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020.

    After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE on this operating system.

    In addition to Windows 7, Microsoft is also ending support for their Server 2008, Exchange 2010 and Small Business Server products.

    Does Your Credit Union Have a Plan?

    We can help your credit union come up with a plan to upgrade all Windows 7 machines by the January 2020 deadline.  Network Services offers Dell workstations that come with Windows 10 Professional, fully patched with the CU*BASE suite installed and configured.  We offer onsite and remote installation.

    We can also assist with server upgrades, Office 365 migrations, and a full spectrum of IT support and services.

    If you would like Network Services to provide replacement hardware or software, or to help you come up with a plan for your credit union, please contact us at netserv@cuanswers.com, or call our help desk.

    A Note From the Help Desk: GoAnywhere Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    GoAnywhere Maintenance

    What Are We Doing?

    We will be upgrading our GoAnywhere server.

    Why Are We Doing It?

    We are performing improvements to our network in order to improve system reliability and functionality.

    When Are We Doing This?

    This upgrade is scheduled for Wednesday, October 10, at 12:01 AM and is expected to be completed before 2:30 AM ET.

    How Will This Impact You?

    During this time, there may be brief intermittent interruptions to the delivery of online banking alerts via email and/or text.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Don’t Forget! Complete Your Client Access & LegaSuite Upgrades Today!

    Has your credit union completed the necessary upgrades for IBM iAccess and LegaSuite?  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported softwareThe updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait – make sure you complete these updates as soon as possible!

     

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

     

    LegaSuite Upgrade

    If you are a Managed Services client, we will contact you to assist with this deployment.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

     

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Firewall Management System Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Firewall Management System Maintenance

    What Are We Doing?

    We are upgrading our Firewall Management System (https://sgms.cuanswers.com) to the latest release.

    Why Are We Doing It?

    We are performing this upgrade to our network to stay current with vendor system releases and meet our commitment to continuously improve system reliability and functionality.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, October 7.  Maintenance will begin at 12:00 PM, and is expected to be completed by 11:59 PM ET.

    How Will This Impact You?

    During this time, all log collection data will be paused.  This will be reflected in reports, with no data summarized during the maintenance period.

    This maintenance will not interrupt any of the security services currently running on your firewall.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Don’t Snooze on the Client Access and LegaSuite Upgrades!

    Don’t forget to complete the necessary upgrades to IBM iAccess and LegaSuite!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait – make sure you complete these updates as soon as possible so that you can continue carrying out day-to-day processes!

     

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

     

    LegaSuite Upgrade

    If you are a Managed Services client, we will contact you to assist with this deployment.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

     

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Microsoft September Security Update Notice

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Microsoft September Security Update Notice

    After reviewing the September Microsoft patches, Network Services has decided to delay the application of Microsoft update KB4457144 for Windows Server 2008 R2 and Windows 7 only, on our Complete Care customer’s systems.  Other operating system versions will still be updated according to our normal schedule.

    Microsoft has identified issues with this update to Windows 7 and Windows Server 2008 R2 systems that could cause serious connectivity issues if applied.

    At this time, CNS does not believe the fixes provided outweigh the risk of applying this update and potentially causing the system to become unavailable.

    Because of this known issue, Network Services will be delaying the application of this update on affected operating systems until Microsoft releases a follow-on update that corrects the connectivity issue or provides additional details concerning known problematic configurations.

    More information on this update can be found at: https://support.microsoft.com/en-us/help/4457144

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: GoAnywhere Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    GoAnywhere Maintenance

    What Are We Doing?

    We will be upgrading our GoAnywhere server.

    Why Are We Doing It?

    We are performing improvements to our network in order to improve system reliability and functionality.

    When Are We Doing This?

    This upgrade is scheduled for Wednesday, September 12, at 12:01 AM and is expected to be completed before 2:30 AM ET.

    How Will This Impact You?

    During this time, there may be brief intermittent interruptions to the delivery of online banking alerts via email and/or text.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Reminder: Windows 7 End of Support is Coming

    Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020.

    After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE on this operating system.

    In addition to Windows 7, Microsoft is also ending support for their Server 2008, Exchange 2010 and Small Business Server products.

    Does Your Credit Union Have a Plan?

    We can help your credit union come up with a plan to upgrade all Windows 7 machines by the January 2020 deadline.  Network Services offers Dell workstations that come with Windows 10 Professional, fully patched with the CU*BASE suite installed and configured.  We offer onsite and remote installation.

    We can also assist with server upgrades, Office 365 migrations, and a full spectrum of IT support and services.

    If you would like Network Services to provide replacement hardware or software, or to help you come up with a plan for your credit union, please contact us at netserv@cuanswers.com, or call our help desk.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735