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    A Note From the Help Desk: New Help Desk Client

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    What Are We Doing?

    We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com.

    When Are We Doing This?

    We will be performing this upgrade on Monday, November 19th.

    Why Are We Doing It?

    After many years, we have outgrown our current system, and are upgrading to a new Helpdesk.

    How Will This Impact You?

    The new helpdesk will be available at: Helpdesk.cuanswers.com.

    There are two options presented on the website – one for current existing tickets in Latitude, the other in Help Desk for new tickets starting on November 19th.  Users will not be able to create new tickets in Latitude after November 19th.  However, you will still be able to access Latitude tickets in read-only mode.

    You can view instructions on where and how to create service tickets via AnswerBook.  The Latitude system will remain active in read-only mode for one year following the transition, after which point it will be retired completely.

    To access any of your existing tickets, please visit Helpdesk.cuanswers.com, then select ‘Latitude’.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Don’t Forget: Windows 7 End of Support is Coming

    Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020.

    After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE on this operating system.

    In addition to Windows 7, Microsoft is also ending support for their Server 2008, Exchange 2010 and Small Business Server products.

    Does Your Credit Union Have a Plan?

    We can help your credit union come up with a plan to upgrade all Windows 7 machines by the January 2020 deadline.  Network Services offers Dell workstations that come with Windows 10 Professional, fully patched with the CU*BASE suite installed and configured.  We offer onsite and remote installation.

    We can also assist with server upgrades, Office 365 migrations, and a full spectrum of IT support and services.

    If you would like Network Services to provide replacement hardware or software, or to help you come up with a plan for your credit union, please contact us at netserv@cuanswers.com, or call our help desk.

    A Note From the Help Desk: GoAnywhere Maintenance

    What Are We Doing?

    We will be upgrading our GoAnywhere server.

    Why Are We Doing It?

    We are performing improvements to our network in order to improve system reliability and functionality.

    When Are We Doing This?

    This upgrade is scheduled for Wednesday, November 14, at 12:01 AM and is expected to be completed before 2:30 AM ET.

    How Will This Impact You?

    During this time, there may be brief intermittent interruptions to the delivery of online banking alerts via email and/or text.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Did you do BOTH of the workstation upgrades?

    ATTENTION ONLINE AND SELF PROCESSING CREDIT UNIONS

    You’re probably tired of hearing about this project by now, but it’s so critical that we wanted to double-check:

    Did you run BOTH of the upgrades? 

    You should have completed two upgrade tasks, one for iAccess and a separate one for the LegaSuite upgrade.  If you’re not sure, here are links to the instructions again:

    IBM iAccess Upgrade

    LegaSuite Upgrade

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Time is Running Short! Complete Your Client Access & LegaSuite Upgrade Today!

    Time is running out!  Make sure your credit union completes the necessary upgrades to both IBM iAccess and LegaSuite!  These new versions are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported softwareIt is important that you complete these updates as soon as possible – the deadline is November 11!

    If this upgrade is not completed, you will not be able to run print projects properly.

     

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

     

    LegaSuite Upgrade

    If you are a Managed Services client, we will contact you to assist with this deployment.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

     

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Time is Running Short! Complete Your Client Access & LegaSuite Upgrade Today!

    Time is running out!  Make sure your credit union completes the necessary upgrades to both IBM iAccess and LegaSuite.  These new versions are required on all CU*BASE workstations and must be completed before November 11.

    Don’t wait – make sure you complete these updates before the November 11 deadline.

     If you don’t, you will NOT be able to log in to CU*BASE on November 12th! 

    That’s right, CU*BASE will NOT launch after November 11th unless the LegaSuite upgrade has been applied to the workstation.  You’ll also risk having problems with your print sessions, as well.

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

    LegaSuite Upgrade

    If you are a Managed Services client, we will contact you to assist with this deployment.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Remember to Complete Your Client Access Upgrades by November 11!

    Remember to complete the necessary upgrades to IBM iAccess and LegaSuite!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations.  Be sure to complete these updates as soon as possible, otherwise you will not be able to run print projects properly – the deadline is November 11!

     

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

     

    LegaSuite Upgrade

    If you are a Managed Services client, we will contact you to assist with this deployment.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

     

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Forgetting Something? Complete These Upgrades Today!

    Don’t forget to complete the necessary upgrades to both IBM iAccess and LegaSuite!  These new versions are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported softwareIt is important that you complete these updates as soon as possible – the November 11 deadline is almost here!  If this upgrade is not completed, you will not be able to run print projects properly.

     

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

     

    LegaSuite Upgrade

    If you are a Managed Services client, we will contact you to assist with this deployment.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

     

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Don’t Snooze on the Client Access and LegaSuite Upgrades!

    Don’t forget to complete the necessary upgrades to IBM iAccess and LegaSuite!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait – make sure you complete these updates as soon as possible so that you can continue carrying out day-to-day processes!

     

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

     

    LegaSuite Upgrade

    If you are a Managed Services client, we will contact you to assist with this deployment.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

     

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Don’t Let the Deadline Pass By – Complete Your Upgrades Today!

    Don’t forget to complete your upgrades to two critical software programs installed on all of your CU*BASE workstations: IBM iAccess (used for print sessions) and LegaSuite (the client software that runs CU*BASE GOLD).  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  Don’t wait – make sure you complete these updates as soon as possible so that you can continue carrying out day-to-day processes!

     

    IBM iAccess Upgrade

    First time installing IBM iAccess Installer?  Click here!

    The new version of IBM client access has been tested with all CU*Answers supported printers.  If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM.  For a list of supported printers, click here.

     

    LegaSuite Upgrade

    If you are a Managed Services client, we will contact you to assist with this deployment.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

     

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735