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    Don’t Forget: Windows 7 End of Support is Coming

    Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020.

    After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE on this operating system.

    In addition to Windows 7, Microsoft is also ending support for their Server 2008, Exchange 2010 and Small Business Server products.

    Does Your Credit Union Have a Plan?

    We can help your credit union come up with a plan to upgrade all Windows 7 machines by the January 2020 deadline.  Network Services offers Dell workstations that come with Windows 10 Professional, fully patched with the CU*BASE suite installed and configured.  We offer onsite and remote installation.

    We can also assist with server upgrades, Office 365 migrations, and a full spectrum of IT support and services.

    If you would like Network Services to provide replacement hardware or software, or to help you come up with a plan for your credit union, please contact us at netserv@cuanswers.com, or call our help desk.

    Reminder – A Note From the Help Desk: New Help Desk Client

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    What Are We Doing?

    We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com.

    When Are We Doing This?

    We will be performing this upgrade on Monday, December 3rd.

    Why Are We Doing It?

    After many years, we have outgrown our current system, and are upgrading to a new Helpdesk.

    How Will This Impact You?

    The new helpdesk will be available at: Helpdesk.cuanswers.com.

    There are two options presented on the website – one for current existing tickets in Latitude, the other in Help Desk for new tickets starting on December 3rd.  Users will not be able to create new tickets in Latitude after December 2nd.  However, you will still be able to access Latitude tickets in read-only mode.  Users will receive an email on December 2nd with a password to log in to the new client.

    You can view instructions on where and how to create service tickets via AnswerBook.  The Latitude system will remain active in read-only mode for one year following the transition, after which point it will be retired completely.

    To access any of your existing tickets, please visit Helpdesk.cuanswers.com, then select ‘Latitude’.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Reminder – A Note From the Help Desk: New Help Desk Client

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    What Are We Doing?

    We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com.

    When Are We Doing This?

    We will be performing this upgrade on Monday, December 3rd.

    Why Are We Doing It?

    After many years, we have outgrown our current system, and are upgrading to a new Helpdesk.

    How Will This Impact You?

    The new helpdesk will be available at: Helpdesk.cuanswers.com.

    There are two options presented on the website – one for current existing tickets in Latitude, the other in Help Desk for new tickets starting on December 3rd.  Users will not be able to create new tickets in Latitude after December 2nd.  However, you will still be able to access Latitude tickets in read-only mode.  Users will receive an email on December 2nd with a password to log in to the new client.

    You can view instructions on where and how to create service tickets via AnswerBook.  The Latitude system will remain active in read-only mode for one year following the transition, after which point it will be retired completely.

    To access any of your existing tickets, please visit Helpdesk.cuanswers.com, then select ‘Latitude’.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Self-Processing Credit Unions: Get Ready for the Year-End Release

    ATTENTION SELF-PROCESSING CREDIT UNIONS

    Don’t forget: the 18.12 CU*BASE Release is coming December 10-11!  In addition to tax-related changes, the year-end release will see the implementation of the LegaSuite and iAccess upgrades from the 18.11 Release.

    It is very important that your credit union has the LegaSuite and iAccess upgrades completed before the year-end release arrives.  Please respond to helpdesk@cuanswers.com with one of the following to let us know your current upgrade status:

    1. Yes, all of my workstations are ready with both the new LegaSuite and iAccess installed, including all of my printer sessions.
    2. I am currently working on the upgrade process and will be ready by the December 10-11 implementation date.
    3. I’m experiencing some difficulties completing the upgrade,and would like someone from Network Services to contact me.

    Have questions about the LegaSuite and iAccess upgrade?  Please refer to this client news post (published earlier this fall) for details, including links to both AnswerBook items.

    Don’t Forget: Windows 7 End of Support is Coming

    Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020.

    After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE on this operating system.

    In addition to Windows 7, Microsoft is also ending support for their Server 2008, Exchange 2010 and Small Business Server products.

    Does Your Credit Union Have a Plan?

    We can help your credit union come up with a plan to upgrade all Windows 7 machines by the January 2020 deadline.  Network Services offers Dell workstations that come with Windows 10 Professional, fully patched with the CU*BASE suite installed and configured.  We offer onsite and remote installation.

    We can also assist with server upgrades, Office 365 migrations, and a full spectrum of IT support and services.

    If you would like Network Services to provide replacement hardware or software, or to help you come up with a plan for your credit union, please contact us at netserv@cuanswers.com, or call our help desk.

    Reminder – A Note From the Help Desk: New Help Desk Client

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    What Are We Doing?

    We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com.

    When Are We Doing This?

    We will be performing this upgrade on Monday, November 19th.

    Why Are We Doing It?

    After many years, we have outgrown our current system, and are upgrading to a new Helpdesk.

    How Will This Impact You?

    The new helpdesk will be available at: Helpdesk.cuanswers.com.

    There are two options presented on the website – one for current existing tickets in Latitude, the other in Help Desk for new tickets starting on November 19th.  Users will not be able to create new tickets in Latitude after November 19th.  However, you will still be able to access Latitude tickets in read-only mode.

    You can view instructions on where and how to create service tickets via AnswerBook.  The Latitude system will remain active in read-only mode for one year following the transition, after which point it will be retired completely.

    To access any of your existing tickets, please visit Helpdesk.cuanswers.com, then select ‘Latitude’.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: New Help Desk Client

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    What Are We Doing?

    We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com.

    When Are We Doing This?

    We will be performing this upgrade on Monday, November 19th.

    Why Are We Doing It?

    After many years, we have outgrown our current system, and are upgrading to a new Helpdesk.

    How Will This Impact You?

    The new helpdesk will be available at: Helpdesk.cuanswers.com.

    There are two options presented on the website – one for current existing tickets in Latitude, the other in Help Desk for new tickets starting on November 19th.  Users will not be able to create new tickets in Latitude after November 19th.  However, you will still be able to access Latitude tickets in read-only mode.

    You can view instructions on where and how to create service tickets via AnswerBook.  The Latitude system will remain active in read-only mode for one year following the transition, after which point it will be retired completely.

    To access any of your existing tickets, please visit Helpdesk.cuanswers.com, then select ‘Latitude’.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Don’t Forget: Windows 7 End of Support is Coming

    Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020.

    After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE on this operating system.

    In addition to Windows 7, Microsoft is also ending support for their Server 2008, Exchange 2010 and Small Business Server products.

    Does Your Credit Union Have a Plan?

    We can help your credit union come up with a plan to upgrade all Windows 7 machines by the January 2020 deadline.  Network Services offers Dell workstations that come with Windows 10 Professional, fully patched with the CU*BASE suite installed and configured.  We offer onsite and remote installation.

    We can also assist with server upgrades, Office 365 migrations, and a full spectrum of IT support and services.

    If you would like Network Services to provide replacement hardware or software, or to help you come up with a plan for your credit union, please contact us at netserv@cuanswers.com, or call our help desk.

    A Note From the Help Desk: GoAnywhere Maintenance

    What Are We Doing?

    We will be upgrading our GoAnywhere server.

    Why Are We Doing It?

    We are performing improvements to our network in order to improve system reliability and functionality.

    When Are We Doing This?

    This upgrade is scheduled for Wednesday, November 14, at 12:01 AM and is expected to be completed before 2:30 AM ET.

    How Will This Impact You?

    During this time, there may be brief intermittent interruptions to the delivery of online banking alerts via email and/or text.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Did you do BOTH of the workstation upgrades?

    ATTENTION ONLINE AND SELF PROCESSING CREDIT UNIONS

    You’re probably tired of hearing about this project by now, but it’s so critical that we wanted to double-check:

    Did you run BOTH of the upgrades? 

    You should have completed two upgrade tasks, one for iAccess and a separate one for the LegaSuite upgrade.  If you’re not sure, here are links to the instructions again:

    IBM iAccess Upgrade

    LegaSuite Upgrade

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735