Firewall Management
Complete Care Program

Making Networks Work.

DataBP Continuous Data Protection

    A Note From the Help Desk: Microsoft Re-Releases Security Update

    What Are We Doing?

    We will be applying security patches that Microsoft has re-released to address a vulnerability in Microsoft software.

    Why Are We Doing This?

    Applying these patches is necessary to prevent the possibility of a remote attack affecting the system.

    When Are We Doing This?

    We will begin this work tonight, October 4, after regular business hours.  You will need to reboot your workstation the following morning (or the first following business day) for the patch to take effect.

    How Will This Impact You?

    You will need to leave all workstations powered on and connected to the network so that they can be properly patched.  After the patches have been installed, you will need to reboot the workstations.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: GoAnywhere Maintenance

    What Are We Doing?

    We will be upgrading GoAnywhere, our platform for DataOnTheMove.

    Why Are We Doing This?

    We are moving to the latest version of GoAnywhere to ensure continued reliable service for our clients.

    When Are We Doing This?

    The upgrade will be deployed on Sunday, October 13 from 5:00 AM to 8:00 AM ET.

    How Will This Impact You?

    During the maintenance period, all DataOnTheMove services will be unavailable.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Have a question for CU*Answers? Who do you call?

    At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team.

    The Client Services and Education Team specializes in a number of areas.  From the client perspective, we are the frontline for software questions, education and to some extent, light consulting.

    Learn More

    Meet the Team

    Have questions?  If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the Answer Book.  In fact, we encourage you to use the Answer Book for any question you need to ask of a Client Service Representative.

    The Answer Book is a secure site where you can communicate questions to our Client Service staff.  That means you can include any details you like – even member account numbers or other private details you would normally never include in a regular unsecured email – and the data will remain private and secure.

    If you are not registered for Answer Book, please give us a call at 800.327.3478 ext. 255 for registration details.

     

    CU*Answers Network Services is a managed technology service provider, specializing in cybersecurity, business continuity, high availability, hardware, software, and services sales and support.  Our AdvantageCIO division provides strategic technology planning, IT compliance, risk management and virtual CIO services.  We bring over 17 years of experience and serve more than 200 credit unions and financial firms across the country.

    Learn More

    Meet the Team

    Have questions?  Please log into Helpdesk.  If you would like to request access, please contact CU*Answers Network Services for assistance at helpdesk.cuanswers.com.

     

    Getting in touch with CU*Answers is easy!  We even have a brochure that can inform you of “Who’s Who” within our organization.  To start up a conversation, click here to view our list of contacts.

    CU*Answers Network Services to add unlimited support for all Complete Care clients

    CU*Answers Network Services (CNS) is pleased to announce that for all clients of their comprehensive managed services bundle, Complete Care, unlimited remote support will be included.

    “Our number one focus is to take the best care of our clients that we possibly can,” said Matt Sawtell, VP of Managed Technology Services. “Moving from a block of hours approach, which we had previously bundled with these agreements, to an unlimited support model removes a big speed bump to us doing that. Now instead of having to ask a client if they would like to use their block of time, we can simply get the work done.”

    “As with all of CU*Answers, Network Services is looking every year to add some more value to what we do for our clients and owners,” added Dave Wordhouse, EVP of Technology. “It will lower the cost of doing business with us and will give our team the ability to expedite getting all a credit union’s support needs addressed.”

    The changes to the agreement will go into effect on October 1st for all existing Complete Care clients and will be the standard for all new clients in the future.

    CU*Answers Network Services hosts bootcamp

    CU*Answers Network Services department offers a free two-day course bi-annually to learn basic CU*Answers core product (CU*BASE® and ProDOC) installation and troubleshooting, as well as network and system management practices including reporting, security architecture and administration tools and standards.

    Designed for credit union IT team members who want to gain competency with the CU*Answers core product deployment and support, one of the goals is to foster tighter integration between credit union IT staff and the Network Services support team.

    “It’s important to know how your financial institution works from a more in-depth technical side, and CU*Answers offers an excellent personal approach through their annual boot camps,” said Travis Van Horn, Information Services Technician at Alpena Alcona Credit Union. “It’s also a great way to meet with other credit unions that use the same system and exchange ideas.”

    Attendees from the May 2019 Bootcamp also listed email security, disaster recovery and business continuity best practices, as well as building relationships with other IT professionals as their top takeaways. More information can be found on CU*Answers website under the events page.

    A Note From the Help Desk: SonicWALL Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    CU*Answers Network Services will be upgrading our SonicWALL Global Management System from version 8.6 to version 8.7.

    Why Are We Doing This?

    We are performing this upgrade to improve the reliability of our client firewall backups.

    When Are We Doing This?

    The upgrade will be deployed on Sunday, September 15 from 12:00 PM to 12:00 AM ET.

    How Will This Impact You?

    During the maintenance period, there will be an interruption to the collection of information that is used to generate client reports.  There will be a gap in your weekly reports that reflects this interruption.

    Please note that this maintenance will not cause any interruptions to the security services running on the firewalls.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Reminder – A Note From the Help Desk: Update to Your Anti-Virus Software

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    What Are We Doing?

    CU*Answers Network Services will be updating your Anti-Virus software.  In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect.

    The removal of the Symnatec Anti-Virus solution and the installation of the Trend Micro solution will not require a reboot of your workstation to function properly.  We do recommend that you reboot your workstation at some point following the update, but you can do so at your leisure.  However, if your web browser is open during the installation process, you will need to close it and reopen it so that the Trend Micro Security Agent can finish updating.

    When it is time to restart your browser session, the install agent will let you know by alerting you through the Windows Notification System:

    You might also notice that the Trend Micro icon in the Windows System Tray has an exclamation point over it, and that the console will look like the image below:

    Simply close your browser session and reopen it, and the Security Agent will finish updating.

    When Are We Doing This?

    Over the course of the next month, we will be opening tickets to notify our Complete Care clients when the migration for your credit union will be scheduled.  The ticket will be opened 2 days prior to the migrations, and will include details on what to expect and what we will need from you.

    Why Are We Doing It?

    We conducted a review of endpoint solutions and determined that the combination of features, cost and integration points to our management toolset made Trend Micro’s Worry-Free Business a better fit than Symnatec Endpoint.  We are looking forward to demonstrating these as we move forward with the rollout.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    CU*Answers completes disaster recovery test of ItsMe247.com

    CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com member online banking application on Wednesday, August 14. During the test, web and mobile applications were moved to a CU*Answers backup data center and live traffic was served from this location for the 24-hour duration of the test. The live test was executed as planned without issue.

    “Testing the recovery of member-facing web and mobile applications brings with it a unique set of challenges,” said Jim Lawrence, Vice President of Business Continuity CBCP, CISSP. “Coordinating and orchestrating the recovery over the public Internet with integration to more than 60 third-party vendors requires planning, preparation, and practice. If you’re not testing on a regular basis, you’re just guessing.”

    It’s Me 247 is a set of internet and mobile applications that allows credit union members to perform online and mobile banking transactions.

    CU*Answers’ disaster recovery posture is constantly evolving, and this test represents one more step in that advancing plan. Additional live testing of additional applications within the It’s Me 247 suite are planned in the near future. For more information about CU*Answers’ business continuity program, visit the CU*Answers website.

    A Note From the Help Desk: Update to Your Anti-Virus Software

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    What Are We Doing?

    CU*Answers Network Services will be updating your Anti-Virus software.  In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect.

    The removal of the Symnatec Anti-Virus solution and the installation of the Trend Micro solution will not require a reboot of your workstation to function properly.  We do recommend that you reboot your workstation at some point following the update, but you can do so at your leisure.  However, if your web browser is open during the installation process, you will need to close it and reopen it so that the Trend Micro Security Agent can finish updating.

    When it is time to restart your browser session, the install agent will let you know by alerting you through the Windows Notification System:

    You might also notice that the Trend Micro icon in the Windows System Tray has an exclamation point over it, and that the console will look like the image below:

    Simply close your browser session and reopen it, and the Security Agent will finish updating.

    When Are We Doing This?

    Over the course of the next month, we will be opening tickets to notify our Complete Care clients when the migration for your credit union will be scheduled.  The ticket will be opened 2 days prior to the migrations, and will include details on what to expect and what we will need from you.

    Why Are We Doing It?

    We conducted a review of endpoint solutions and determined that the combination of features, cost and integration points to our management toolset made Trend Micro’s Worry-Free Business a better fit than Symnatec Endpoint.  We are looking forward to demonstrating these as we move forward with the rollout.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    CU*Answers completes disaster recovery test of ItsMe247.com Personal Internet Branch site

    CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com Personal Internet Branch member security site. During the test, the website was moved to CU*Answers’ backup data center and live traffic was served from this location for the 5-hour duration of the test. The live test was executed as planned without issue.

    “Testing the recovery of member-facing web and mobile applications brings with it a unique set of challenges. Coordinating and orchestrating the recovery over the public internet with integration to more than 60 third-party vendors requires planning, preparation, and practice. If you’re not testing on a regular basis, you’re just guessing,” said Jim Lawrence, Vice President of Business Continuity CBCP, CISSP.

    Personal Internet Branch, or PIB, is an internet application that allows credit union members to customize and secure their online banking experience including setting hours of access, geolocation restrictions, device registration, second layer access codes for transfers and bill pay operations, and more.

    CU*Answers’ disaster recovery posture is constantly evolving, and this test represents one more step in that advancing plan. Additional live testing of other applications within the ItsMe247.com suite is planned for the near future.

    For more information about CU*Answers’ Business Continuity Program, visit the CU*Answers website.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735