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    CU*Answers Announces 2015 Tradeshow Schedule

    CU*Answers, the 100% credit-union owned cooperative, headquartered in Grand Rapids, Michigan has announced its 2015 trade show schedule.

    “This year’s fresh approach will be sure to attract credit unions as well as other CUSOs,” says Julie Gessner, Sales Administrator at CU*Answers. CU*Answers will be joined by representatives of the cuasterisk.com network which includes representatives from various business services including CU*Answers Network Services, CU*Answers Business Continuity/Disaster Recovery, Xtend Inc., and social media service ChatterYak!.

    Cuasterisk.com represents a network of credit union owned CUSOs that have developed the capability for serving members in a whole new way. This collaborative leverages the power and effectiveness of a network of business partners committed to coming together to provide credit unions a variety of popular services at competitive CUSO prices.

    To find out more about the cuasterisk.com network or to review the 2015 event schedule please visit our website at www.cuasterisk.com, call 800-327-3478, email sales@cuaswers.com, or chat with us on any of our partner websites.

    From the Help Desk (brought to you by CU*Answers Network Services)

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS: Reminders from Network Services

    CU*Answers Boot Camp This Week!

    At CEO Strategies last fall we announced our first-ever CU*Answers Network Services Boot Camp, which we’ll be hosting this week on March 11 and 12 at our corporate office in Grand Rapids, Michigan. This two-day event, scheduled to be held biannually, offers clients a crash course in basic installation and troubleshooting of CU*BASE and ProDOC.

    Boot Camp Information

    Due to the overwhelming response we received, we are fully booked for next week’s event. But this fall we’ll be hosting another CU*Answers Network Services Boot Camp! Stay tuned for further information, including registration details!

     FREAK Vulnerability

    On March 3, the latest security vulnerability known as FREAK was announced. For steps on minimizing your vulnerability to the attack, please refer to the email we sent you on March 6. For further details on FREAK, visit freakattack.com.

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    Contact the Help Desk

    From the Help Desk (brought to you by CU*Answers Network Services)

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS: Reminders from Network Services

    CU*Answers Boot Camp This Week!

    At CEO Strategies last fall we announced our first-ever CU*Answers Network Services Boot Camp, which we’ll be hosting this week on March 11 and 12 at our corporate office in Grand Rapids, Michigan. This two-day event, scheduled to be held biannually, offers clients a crash course in basic installation and troubleshooting of CU*BASE and ProDOC.

    Boot Camp Information

    Due to the overwhelming response we received, we are fully booked for next week’s event. But this fall we’ll be hosting another CU*Answers Network Services Boot Camp! Stay tuned for further information, including registration details!

     FREAK Vulnerability

    On March 3, the latest security vulnerability known as FREAK was announced. For steps on minimizing your vulnerability to the attack, please refer to the email we sent you on March 6. For further details on FREAK, visit freakattack.com.

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    Contact the Help Desk

    From the Help Desk (brought to you by CU*Answers Network Services)

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS: Reminders from Network Services

    CU*Answers Boot Camp This Week!

    At CEO Strategies last fall we announced our first-ever CU*Answers Network Services Boot Camp, which we’ll be hosting this week on March 11 and 12 at our corporate office in Grand Rapids, Michigan. This two-day event, scheduled to be held biannually, offers clients a crash course in basic installation and troubleshooting of CU*BASE and ProDOC.

    Boot Camp Information

    Due to the overwhelming response we received, we are fully booked for next week’s event. But this fall we’ll be hosting another CU*Answers Network Services Boot Camp! Stay tuned for further information, including registration details!

     FREAK Vulnerability

    On March 3, the latest security vulnerability known as FREAK was announced. For steps on minimizing your vulnerability to the attack, please refer to the email we sent you on March 6. For further details on FREAK, visit freakattack.com.

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    Contact the Help Desk

    Enhanced Network Security Coming Soon!

    ATTENTION COMPLETE CARE CLIENTS AND ONLINE AND SELF-PROCESSING CREDIT UNIONS: Enhanced network security is coming soon!

    What will this enhanced security involve?

    To add an additional layer of security and help prevent the spread of malware, CU*Answers Network Services is deploying the following network security enhancements:

    • Botnet filtering
      • Botnets are computers infected with malicious software that are controlled by remote computers (called command-and-control computers) on the Internet without the owner’s knowledge. This protection will block network-connection attempts to known command-and-control computers, helping to prevent malware-infected PCs from being remotely controlled by an attacker.
    • Geo-IP filtering
      • Geo-IP filtering restricts access to and from certain international networks to your internal credit union network. When Geo-IP filtering is enabled, access to or from these global locations (such as Asia, Eastern Europe, etc.) will be blocked by the firewall. Many network attacks are launched from computers in these parts of the world, and the vast majority of credit union networks do not require access to systems in these locations.

    Who will be getting this enhanced security?

    These security upgrades will be deployed for all CU*Answers Network Services clients with a managed firewall and with a current Comprehensive Gateway Security Suite Bundle subscription.

    When will the enhanced security updates be deployed?

    We will be deploying them between now and March 13.

    How much does this enhanced security cost?

    There is no cost for this extra protection for CU*Answers Network Services clients with a managed firewall and with a current Comprehensive Gateway Security Suite Bundle subscription.

    What if I’m not a CU*Answers Network Services client?

    If you are not a CU*Answers Network Services client with a managed firewall or if you do not have a current Comprehensive Gateway Security Suite Bundle subscription, please contact us at
    helpdesk@cuanswers.com or 800.327.3478, ext. 266.

    From the Help Desk, brought to you by CU*Answers Network Services

    ATTENTION SGMS REPORT RECIPIENTS: Do you know how your firewall is set up?

    Recently, we have noticed an increased frequency of these questions to credit union staff during an examination. Given the increased focus on cybersecurity for credit unions, we’d like to help you prepare to answer this question with confidence the next time it’s asked.

    Schedule a FREE Firewall Review Today!
    This review, which we recommend be done annually, can be used to supplement your internal audit program and your IT vendor due diligence. During this 30-60 minute WebEx session, we’ll review your firewall settings with you, presenting the information in an easy-to-understand format and answering any questions you may have about your firewall setup.

    We’ll document any changes that we make during the review. While we won’t make any changes without your permission, we will bring to your attention any of your firewall configurations that may be outdated and in need of removal. For example, if you’ve upgraded a phone system or ATM, the old network configurations may no longer be needed.

    The best part is, the firewall review is absolutely FREE! Up to one hour of consultation per firewall is included at no charge for managed firewall clients.

    So contact Network Services to schedule a firewall review today and be prepared the next time an auditor asks you if you know how your firewall is set up!

    From the Help Desk – Brought to you by CU*Answers Network Services

    ATTENTION SGMS REPORT RECIPIENTS: Starting tomorrow, Network Services will be auditing all firewall reporting to standardize report recipients and categories. This process will be tracked through a Latitude ticket for your credit union and will ensure that you are getting the full complement of reports available. We will also be reviewing the recipients of these reports, so adjustments can be made for contact changes at the credit union. You may be contacted by one of our team members with questions or clarification on the new setup.

    In order to reduce the number of reports you’re receiving, all of your branch office reports will be consolidated into a single report.

    Additionally, we will be discontinuing the daily and monthly reports. If you need more frequent reporting or alerting, please contact the Help Desk for options.

    For Complete Care clients, you will be set up with a distribution group of “reports@yourcu.com” and will have members designated as recipients added to that group. In the coming weeks, we will also be directing RMM and backup reports to this group.

    From the Help Desk

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS: Symantec and RMM Software – This message is a reminder to confirm that your workstations are equipped with Symantec Endpoint Protection and RMM Agent software. Please distribute to your staff to ensure all workstations are checked.  Symantec Endpoint Protection To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, we need you to confirm that the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.  RMM Agent If you have not already done so, please also check to see if the RMM Agent icon RMM agent icon is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    From the Help Desk

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS: Symantec and RMM Software – This message is a reminder to confirm that your workstations are equipped with Symantec Endpoint Protection and RMM Agent software. Please distribute to your staff to ensure all workstations are checked.

     Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, we need you to confirm that the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

     RMM Agent

    If you have not already done so, please also check to see if the RMM Agent icon RMM agent icon is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    CU*Answers Launches Technology Users Group

    CU*Answers Network Services has organized and launched a new peer networking group for credit union technology professionals on the CU*BASE® core platform known as the CUSO Technology Users Group. The group exists to provide an open forum for the discussion and research of technology topics facing senior tech leaders in the credit union industry.

    The first meeting was held November 20-21, 2014 in Grand Rapids, Mich. and discussed topics including responses to the recent cyber security guidelines issued by the NCUA, incident response tactics and lessons learned over the past year, responding to technology audits, and top technology initiatives for 2015. The group will meet two times per year at rotating venues with topics selected by participants.

    “This is a working panel where we’re each expected to bring a topic or research presentation to the table at each meeting,” explains David Wordhouse, VP Network Technologies at CU*Answers. “But we also bring questions, which result in great discussion. ‘How are you dealing with audit requirements? How did you respond to this question from the examiner? What are you doing for mobile device management? How can we save money as a group on technology investments?’ These are timely topics facing all credit unions.”

    The June 2015 meeting will be hosted by Honor Credit Union. For more information contact David Wordhouse at dwordhouse@cuanswers.com or Matt Sawtell at msawtell@cuanswers.com.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735