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    Resources to Improve your Credit Union’s Cybersecurity Posture!

    NCUA Grants Available to Help Cover Your Costs

    NCUA has announced grant programs in response to the COVID-19 pandemic to assist federally insured, low-income designated credit unions cover the costs associated with moving operations to remote locations.  Qualified credit unions can apply for up to $7,000.  Applications are accepted now through June 26 and are rewarded on a first-come first-serve basis, until the total allocation of $1.5M is reached.  If your credit union qualifies* and is interested, you are encouraged to act soon.

    *Details about the NCUA grant can be viewed here.

     

    CNS and AdvantageCIO can Assist You Throughout the Process

    CU*Answers Network Services can assist credit unions in the application process by providing a proposal for the required hardware, software, and services to implement an affordable solution to help strengthen cybersecurity and meet your remote workforce needs for today and the next outbreak.

    These include:

    • Cybersecurity training program for employees (with integrated staff phish testing)
    • Development of Incident Response plan with testing schedule
    • Managed vulnerability assessment
    • Cybersecurity and ransomware assessments
    • Laptops (with security built-in for the remote workforce and configured for CU*BASE applications)
    • Secure remote access appliance (physical or virtual device with capacity to meet your needs)
    • Managed network services available for internal and remote access users
    • And much more

    For more information, contact a CNS representative today at 1.866.458.1174 or by visiting our website.

    Reminder – A Note From the Help Desk: SonicWall Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We will be upgrading the SonicWall Global Management System (SGMS).

    Why Are We Doing This?

    This is a maintenance release that contains bug fixes and will keep us current with vendor support.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, June 13th, starting at 12:00 PM ET and will conclude at Midnight ET.

    How Will This Impact You?

    During the maintenance period the system will be intermittently unavailable.

    All log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What Do You Need To Do?

    There is no action required on your part.  Please note that this maintenance does not interrupt the security services running on the firewalls in any way.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Join Network Services for our September Boot Camp!

    Join us September 8th and 9th for a two-day boot camp!  This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.

    One of our goals during the Network Services Boot Camp is to help provide a tighter integration between credit union IT staff and the CNS team.  Take a look at some FAQ’s below to learn more!

    Why Should I Attend Boot Camp?

    You should attend boot camp to learn in-depth CU*BASE and ProDoc troubleshooting, as well as learn more about architecture, security, administration and reporting tools.

    Who Should Attend Boot Camp?

    Any IT staff at the credit union interested in learning more about technical troubleshooting in a typical CU*Answers credit union environment.

    Why is Boot Camp Essential?

    We want to empower your IT team with the capabilities to provide your staff support for many of the commonly occurring end-user issues.

    Why is Boot Camp so Great?

    At Boot Camp you’ll get equipped with the latest knowledge, tips, and tricks about installing and supporting core software. You’ll learn the easy way how to troubleshoot and fix problems. You’ll learn about the latest security defenses which you can apply both at the credit union and at home. You’ll get a chance to network with peers; and it’s a lot of fun!

    Does Boot Camp Cost Anything?

    The boot camp is free to attend; travel expenses would be incurred by the credit union.

    Is Boot Camp Offered at My Credit Union?

    Boot camp is hosted bi-annually at CU*Answers headquarters in Grand Rapids, MI.

     

    Sign Up Today!

    Special Promotion for June: Discount for the Cisco 2900 Router Upgrade!

    Cisco has announced the End of Life for the 2900 series routers. Your credit union may currently have these routers in use for connectivity to CU*Answers.

    To assist credit unions in upgrading this equipment, CU*Answers will once again be offering a special discount until June 30th.  This discount will reduce the router from its normal price of over $3,200 to $2,900, for a savings of over $300.  We will also discount the installation labor from $500 to $250.  If you missed out on our promotion in March, now is the perfect time to take advantage of this discount!

    Visit the Store to Sign Up Today

    Please note: if your Cisco 2900 has a dedicated MPLS circuit, additional equipment may be required.  If this is the case for your credit union, please reach out to confirm with our team, or contact us with any questions you might have at: helpdesk@cuanswers.com.

    Forgetting Something? Complete Your LegaSuite Upgrade Today!

    Don’t Forget to Upgrade your LegaSuite Client!

    If you have not yet completed the LegaSuite Client upgrade on all of your workstations, remember that the deadline is August 1st!  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4.

    What do you need to do?

    We have created a simple installer that takes just a click and a few seconds to run.  Use the link below for instructions.

    LegaSuite Upgrade

    Note that this process does require administrator privileges to be run on the PC.  That means your IT team needs to make arrangements for an administrator to run the update on every individual workstation, unless you have set up some network tools to assist with the process.

    When do you need to do it?

    The final deadline for all workstations to complete the upgrade is August 1, 2021.  But more importantly, if you want to switch to the new vertical receipt format with the 21.05 release, you must complete your LegaSuite updates before your conversion can be scheduled.

    So don’t delay!  Get started today and you’ll be done before you know it.

    Special note for CU*Answers Network Services Managed Clients

    If you are a Managed Services Client, we will take care of this process for you.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Special Promotion for June: Discount for the Cisco 2900 Router Upgrade!

    Cisco has announced the End of Life for the 2900 series routers. Your credit union may currently have these routers in use for connectivity to CU*Answers.

    To assist credit unions in upgrading this equipment, CU*Answers will once again be offering a special discount until June 30th.  This discount will reduce the router from its normal price of over $3,200 to $2,900, for a savings of over $300.  We will also discount the installation labor from $500 to $250.  If you missed out on our promotion in March, now is the perfect time to take advantage of this discount!

    Visit the Store to Sign Up Today

    Please note: if your Cisco 2900 has a dedicated MPLS circuit, additional equipment may be required.  If this is the case for your credit union, please reach out to confirm with our team, or contact us with any questions you might have at: helpdesk@cuanswers.com.

    A Note From the Help Desk: SonicWall Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We will be upgrading the SonicWall Global Management System (SGMS).

    Why Are We Doing This?

    This is a maintenance release that contains bug fixes and will keep us current with vendor support.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, June 13th, starting at 12:00 PM ET and will conclude at Midnight ET.

    How Will This Impact You?

    During the maintenance period the system will be intermittently unavailable.

    All log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What Do You Need To Do?

    There is no action required on your part.  Please note that this maintenance does not interrupt the security services running on the firewalls in any way.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Resources to Improve your Credit Union’s Cybersecurity Posture!

    NCUA Grants Available to Help Cover Your Costs

    NCUA has announced grant programs in response to the COVID-19 pandemic to assist federally insured, low-income designated credit unions cover the costs associated with moving operations to remote locations.  Qualified credit unions can apply for up to $7,000.  Applications are accepted now through June 26 and are rewarded on a first-come first-serve basis, until the total allocation of $1.5M is reached.  If your credit union qualifies* and is interested, you are encouraged to act soon.

    *Details about the NCUA grant can be viewed here.

     

    CNS and AdvantageCIO can Assist You Throughout the Process

    CU*Answers Network Services can assist credit unions in the application process by providing a proposal for the required hardware, software, and services to implement an affordable solution to help strengthen cybersecurity and meet your remote workforce needs for today and the next outbreak.

    These include:

    • Cybersecurity training program for employees (with integrated staff phish testing)
    • Development of Incident Response plan with testing schedule
    • Managed vulnerability assessment
    • Cybersecurity and ransomware assessments
    • Laptops (with security built-in for the remote workforce and configured for CU*BASE applications)
    • Secure remote access appliance (physical or virtual device with capacity to meet your needs)
    • Managed network services available for internal and remote access users
    • And much more

    For more information, contact a CNS representative today at 1.866.458.1174 or by visiting our website.

    Don’t Snooze on the LegaSuite Upgrade!

    Have you completed your LegaSuite upgrade yet?

    Remember that you have until August 1 to complete the LegaSuite Client upgrade on all of your workstations, or sooner if you want to schedule a conversion to the new vertical receipts format that will be available starting after the 21.05 release goes in.  We are currently running on LegaSuite version 8.2.2 and will be moving to version 8.5.4.

    What do you need to do?

    We have created a simple installer that takes just a click and a few seconds to run.  Use the link below for instructions.

    LegaSuite Upgrade

    Note that this process does require administrator privileges to be run on the PC.  That means your IT team needs to make arrangements for an administrator to run the update on every individual workstation, unless you have set up some network tools to assist with the process.

    When do you need to do it?

    The final deadline for all workstations to complete the upgrade is August 1, 2021.  But more importantly, if you want to switch to the new vertical receipt format coming with the 21.05 release, you must complete your LegaSuite updates before your conversion can be scheduled.

    So don’t delay!  Get started today and you’ll be done before you know it.

    Special note for CU*Answers Network Services Managed Clients

    If you are a Managed Services Client, we will take care of this process for you.  Network Services will begin pushing LegaSuite version 8.5.4 to Managed Services clients during the week of May 10th – you may notice your version number changing within the following days.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Don’t Get Lost in a Sea of To-Do Tasks! Complete Your LegaSuite Upgrade Today!

    It Only Takes a Few Simple Steps to Update Your LegaSuite Client – Get Started Today!

    If you have not yet completed your LegaSuite Client upgrade, remember that you have until August 1st to do so.  Or, if you wish to take advantage of the new virtual receipts in the 21.05 release of CU*BASE, you will want to complete this upgrade sooner.  We are currently running on version 8.2.2 and will be moving to version 8.5.4.

    What do you need to do?

    We have created a simple installer that takes just a click and a few seconds to run.  Use the link below for instructions.

    LegaSuite Upgrade

    Note that this process does require administrator privileges to be run on the PC.  That means your IT team needs to make arrangements for an administrator to run the update on every individual workstation, unless you have set up some network tools to assist with the process.

    When do you need to do it?

    The final deadline for all workstations to complete the upgrade is August 1, 2021.  But more importantly, if you want to switch to the new vertical receipt format coming with the 21.05 release, you must complete your LegaSuite updates before your conversion can be scheduled.

    So don’t delay!  Get started today and you’ll be done before you know it.

    Special note for CU*Answers Network Services Managed Clients

    If you are a Managed Services Client, we will take care of this process for you.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735