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Complete Care Program

    Reminder: Latitude 2.0 Coming on June 8th!

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    As a reminder, Monday, June 8th, Network Services will deploy Phase 1 of the improved Latitude ticket request system! This is will be the first phase out of three to deploy improvements; we will be deploying the other two phases later this year that will include the additional features.

    We’re introducing an updated, intuitive, simplified, and sleek interface, as well as these great new features!

    User Name Format Change

    Conveniently log in to Latitude 2.0 using your email address.

    Before we bring you this exciting change, you will need to log in to Latitude to verify your email address and client profile information.

    Log in to Latitude

    Categorize Project and Support Tickets

    Keep your tickets organized and managed.

    Multiple Owners Per Ticket

    Ensure all parties are in the loop with multiple ticket owners.

    Weekly Ticket Activity Report

    Track your tickets through this weekly report sent directly to you.

    This feature is coming in a later phase.

    Flag Persistent Issues

    Monitor those sticky recurring issues to help finalize resolution.

    This feature is coming in a later phase.

    Stay tuned for further updates on the remaining changes.

    Questions?

    Email the Help Desk

    Latitude 2.0 Coming on June 8th!

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    We’re excited to announce that on Monday, June 8th, Network Services will deploy Phase 1 of the improved Latitude ticket request system! This is will be the first phase out of three to deploy improvements; we will be deploying the other two phases later this year that will include the additional features.

    We’re introducing an updated, intuitive, simplified, and sleek interface, as well as these great new features!

    User Name Format Change

    Conveniently log in to Latitude 2.0 using your email address.

    Before we bring you this exciting change, you will need to log in to Latitude to verify your email address and client profile information.

    Log in to Latitude

    Categorize Project and Support Tickets

    Keep your tickets organized and managed.

    Multiple Owners Per Ticket

    Ensure all parties are in the loop with multiple ticket owners.

    Weekly Ticket Activity Report

    Track your tickets through this weekly report sent directly to you.

    This feature is coming in a later phase.

    Flag Persistent Issues

    Monitor those sticky recurring issues to help finalize resolution.

    This feature is coming in a later phase.

    Stay tuned for further updates on the remaining changes.

    Questions?

    Email the Help Desk

    GUAPPLE Changes Coming Soon!

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Please read below for information regarding the GUAPPLE update scheduled for

    Sunday, May 10

    Your credit union will not need to do anything to receive the update, however, this change will affect how your GUAPPLE updates in the future.

    Understanding the Change

    What: Ubuntu, which is the operating system of our GUAPPLE platform, offers an auto-update service much like Windows updates. We are going to start utilizing this service for all GUAPPLEs.

    Why: Keeping the software components patched and up to date will help us maintain security of the GUAPPLE units deployed. Currently we manually update the units on an as-needed basis to mitigate any potential vulnerabilities. This will push those same updates in an automated fashion and will not require user intervention.

    Will this affect my credit union? The update is a configuration change and should not present any additional work for you. Anyone with a GUAPPLE (or Gweep) will receive this change so their GUAPPLE can begin performing auto-updates.

    How: We will initiate a command on the unit to install the necessary packages and update the files needed to initiate the change. The update should be transparent to you and the process will happen during off-business hours.

    What will change? Network requirements will not change. They will remain the same.

    After the Change

    How frequently will updates be applied? Update will be applied daily as they are available from Ubuntu.com.

    How are these different from GOLD updates? These are updates to the GUAPPLE appliance only, and not the GOLD product.

    Will there be any additional outages to units due to this maintenance? Only at 2AM when a reboot is deemed necessary.

    How are updates applied to the iSweeps? We are not making changes to the iSweeps at this time.

    CU*Answers Announces 2015 Tradeshow Schedule

    CU*Answers, the 100% credit-union owned cooperative, headquartered in Grand Rapids, Michigan has announced its 2015 trade show schedule.

    “This year’s fresh approach will be sure to attract credit unions as well as other CUSOs,” says Julie Gessner, Sales Administrator at CU*Answers. CU*Answers will be joined by representatives of the cuasterisk.com network which includes representatives from various business services including CU*Answers Network Services, CU*Answers Business Continuity/Disaster Recovery, Xtend Inc., and social media service ChatterYak!.

    Cuasterisk.com represents a network of credit union owned CUSOs that have developed the capability for serving members in a whole new way. This collaborative leverages the power and effectiveness of a network of business partners committed to coming together to provide credit unions a variety of popular services at competitive CUSO prices.

    To find out more about the cuasterisk.com network or to review the 2015 event schedule please visit our website at www.cuasterisk.com, call 800-327-3478, email sales@cuaswers.com, or chat with us on any of our partner websites.

    From the Help Desk (brought to you by CU*Answers Network Services)

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS: Reminders from Network Services

    CU*Answers Boot Camp This Week!

    At CEO Strategies last fall we announced our first-ever CU*Answers Network Services Boot Camp, which we’ll be hosting this week on March 11 and 12 at our corporate office in Grand Rapids, Michigan. This two-day event, scheduled to be held biannually, offers clients a crash course in basic installation and troubleshooting of CU*BASE and ProDOC.

    Boot Camp Information

    Due to the overwhelming response we received, we are fully booked for next week’s event. But this fall we’ll be hosting another CU*Answers Network Services Boot Camp! Stay tuned for further information, including registration details!

     FREAK Vulnerability

    On March 3, the latest security vulnerability known as FREAK was announced. For steps on minimizing your vulnerability to the attack, please refer to the email we sent you on March 6. For further details on FREAK, visit freakattack.com.

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    Contact the Help Desk

    From the Help Desk (brought to you by CU*Answers Network Services)

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS: Reminders from Network Services

    CU*Answers Boot Camp This Week!

    At CEO Strategies last fall we announced our first-ever CU*Answers Network Services Boot Camp, which we’ll be hosting this week on March 11 and 12 at our corporate office in Grand Rapids, Michigan. This two-day event, scheduled to be held biannually, offers clients a crash course in basic installation and troubleshooting of CU*BASE and ProDOC.

    Boot Camp Information

    Due to the overwhelming response we received, we are fully booked for next week’s event. But this fall we’ll be hosting another CU*Answers Network Services Boot Camp! Stay tuned for further information, including registration details!

     FREAK Vulnerability

    On March 3, the latest security vulnerability known as FREAK was announced. For steps on minimizing your vulnerability to the attack, please refer to the email we sent you on March 6. For further details on FREAK, visit freakattack.com.

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    Contact the Help Desk

    From the Help Desk (brought to you by CU*Answers Network Services)

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS: Reminders from Network Services

    CU*Answers Boot Camp This Week!

    At CEO Strategies last fall we announced our first-ever CU*Answers Network Services Boot Camp, which we’ll be hosting this week on March 11 and 12 at our corporate office in Grand Rapids, Michigan. This two-day event, scheduled to be held biannually, offers clients a crash course in basic installation and troubleshooting of CU*BASE and ProDOC.

    Boot Camp Information

    Due to the overwhelming response we received, we are fully booked for next week’s event. But this fall we’ll be hosting another CU*Answers Network Services Boot Camp! Stay tuned for further information, including registration details!

     FREAK Vulnerability

    On March 3, the latest security vulnerability known as FREAK was announced. For steps on minimizing your vulnerability to the attack, please refer to the email we sent you on March 6. For further details on FREAK, visit freakattack.com.

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    Contact the Help Desk

    From the Help Desk (brought to you by CU*Answers Network Services)

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS: Reminders from Network Services

    CU*Answers Boot Camp This Week!

    At CEO Strategies last fall we announced our first-ever CU*Answers Network Services Boot Camp, which we’ll be hosting this week on March 11 and 12 at our corporate office in Grand Rapids, Michigan. This two-day event, scheduled to be held biannually, offers clients a crash course in basic installation and troubleshooting of CU*BASE and ProDOC.

    Boot Camp Information

    Due to the overwhelming response we received, we are fully booked for next week’s event. But this fall we’ll be hosting another CU*Answers Network Services Boot Camp! Stay tuned for further information, including registration details!

     FREAK Vulnerability

    On March 3, the latest security vulnerability known as FREAK was announced. For steps on minimizing your vulnerability to the attack, please refer to the email we sent you on March 6. For further details on FREAK, visit freakattack.com.

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    Contact the Help Desk

    Enhanced Network Security Coming Soon!

    ATTENTION COMPLETE CARE CLIENTS AND ONLINE AND SELF-PROCESSING CREDIT UNIONS: Enhanced network security is coming soon!

    What will this enhanced security involve?

    To add an additional layer of security and help prevent the spread of malware, CU*Answers Network Services is deploying the following network security enhancements:

    • Botnet filtering
      • Botnets are computers infected with malicious software that are controlled by remote computers (called command-and-control computers) on the Internet without the owner’s knowledge. This protection will block network-connection attempts to known command-and-control computers, helping to prevent malware-infected PCs from being remotely controlled by an attacker.
    • Geo-IP filtering
      • Geo-IP filtering restricts access to and from certain international networks to your internal credit union network. When Geo-IP filtering is enabled, access to or from these global locations (such as Asia, Eastern Europe, etc.) will be blocked by the firewall. Many network attacks are launched from computers in these parts of the world, and the vast majority of credit union networks do not require access to systems in these locations.

    Who will be getting this enhanced security?

    These security upgrades will be deployed for all CU*Answers Network Services clients with a managed firewall and with a current Comprehensive Gateway Security Suite Bundle subscription.

    When will the enhanced security updates be deployed?

    We will be deploying them between now and March 13.

    How much does this enhanced security cost?

    There is no cost for this extra protection for CU*Answers Network Services clients with a managed firewall and with a current Comprehensive Gateway Security Suite Bundle subscription.

    What if I’m not a CU*Answers Network Services client?

    If you are not a CU*Answers Network Services client with a managed firewall or if you do not have a current Comprehensive Gateway Security Suite Bundle subscription, please contact us at
    helpdesk@cuanswers.com or 800.327.3478, ext. 266.

    From the Help Desk, brought to you by CU*Answers Network Services

    ATTENTION SGMS REPORT RECIPIENTS: Do you know how your firewall is set up?

    Recently, we have noticed an increased frequency of these questions to credit union staff during an examination. Given the increased focus on cybersecurity for credit unions, we’d like to help you prepare to answer this question with confidence the next time it’s asked.

    Schedule a FREE Firewall Review Today!
    This review, which we recommend be done annually, can be used to supplement your internal audit program and your IT vendor due diligence. During this 30-60 minute WebEx session, we’ll review your firewall settings with you, presenting the information in an easy-to-understand format and answering any questions you may have about your firewall setup.

    We’ll document any changes that we make during the review. While we won’t make any changes without your permission, we will bring to your attention any of your firewall configurations that may be outdated and in need of removal. For example, if you’ve upgraded a phone system or ATM, the old network configurations may no longer be needed.

    The best part is, the firewall review is absolutely FREE! Up to one hour of consultation per firewall is included at no charge for managed firewall clients.

    So contact Network Services to schedule a firewall review today and be prepared the next time an auditor asks you if you know how your firewall is set up!

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735