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    CU*Answers completes disaster recovery test of ItsMe247.com Personal Internet Branch site

    CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com Personal Internet Branch member security site. During the test, the website was moved to CU*Answers’ backup data center and live traffic was served from this location for the 5-hour duration of the test. The live test was executed as planned without issue.

    “Testing the recovery of member-facing web and mobile applications brings with it a unique set of challenges. Coordinating and orchestrating the recovery over the public internet with integration to more than 60 third-party vendors requires planning, preparation, and practice. If you’re not testing on a regular basis, you’re just guessing,” said Jim Lawrence, Vice President of Business Continuity CBCP, CISSP.

    Personal Internet Branch, or PIB, is an internet application that allows credit union members to customize and secure their online banking experience including setting hours of access, geolocation restrictions, device registration, second layer access codes for transfers and bill pay operations, and more.

    CU*Answers’ disaster recovery posture is constantly evolving, and this test represents one more step in that advancing plan. Additional live testing of other applications within the ItsMe247.com suite is planned for the near future.

    For more information about CU*Answers’ Business Continuity Program, visit the CU*Answers website.

    A Note From the Help Desk: Annual Firewall Review

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    Do You Know How Your Firewall is Set Up?

    As part of your ongoing technology oversight, we encourage you to meet with us and review your firewall configuration on an annual basis.  Given the increased and continued focus on cybersecurity for credit unions, we’d like to help you learn about this core security component and answer any questions you may have about how your network is protected.

    Schedule a FREE Firewall Review Today!

    This review, which we recommend be done annually, can be used to supplement your internal audit program and your IT vendor due diligence.  During this 60 minute WebEx session, we’ll review your firewall settings with you, presenting the information in an easy-to-understand format and answering any questions you may have about your firewall setup.

    While we won’t make any changes without your permission, we will bring to your attention any of your firewall configurations that may be outdated and in need of removal.  For example, if you’ve upgraded a phone system or ATM, the old network configurations may no longer be needed.

    The best part is, the firewall review is absolutely FREE! Up to one hour of consultation per firewall is included at no charge for managed firewall clients.

    Be prepared for your next examination – click below to schedule your annual firewall review!  (Be sure to schedule soon – reviews will begin in April!)

    Click here to schedule your review today!

    A Note From the Help Desk: Firewall Management System Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Firewall Management System Maintenance

    What Are We Doing?

    We will be performing maintenance on our firewall management system (https://sgms.cuanswers.com).

    When Are We Doing This?

    We will be performing maintenance from 6:00 PM to 7:00 PM ET on Thursday, February 28.

    Why Are We Doing It?

    We are performing this maintenance to ensure the continued stability and security of the network.

    How Will This Impact You?

    The system will be intermittently unavailable during this window.  Firewall reports may show gaps in data during this time.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services promotes Nicole Hall to projects and logistics team manager

    CU*Answers Network Services (CNS) is pleased to announce the promotion of Nicole Hall, effective February 18, 2019. Nicole is moving from the current role of project coordinator to projects and logistics team manager.

    “Nicole’s organization and project management talents have allowed us to accomplish a lot more,” said Matt Sawtell, VP of Managed Technology Services. “She has a critical eye toward process improvement and that has translated into us being much more effective around the projects we’re doing.”

    “Nicole is a great example of the kind of career you can build at CNS,” Sawtell continued. “It’s been great watching Nicole grow with the rest of the team and business; she’ll do very well in the new role.” Nicole joined the CNS team in 2012.

    CU*Answers Network Services promotes Sarah Sweet to CSO team manager

    CU*Answers Network Services (CNS) is pleased to announce the promotion of Sarah Sweet, effective February 18, 2019. Sarah is moving from her current role of client support coordinator to CSO team manager.

    “Sarah has been a great addition to our team,” said Matt Sawtell, VP of Managed Technology Services. “She is a very effective communicator, with both clients and the team, which in our technology focused world is a very necessary component.”

    “Her focus on the client perspective is a key in the managed technology services business,” Sawtell continued. “I am happy that Sarah is moving her career ahead at CU*Answers and look forward to her continued success.” Sarah joined the team in August 2017.

    AdvantageCIO partners with KnowBe4 to provide cybersecurity testing and training resources

    AdvantageCIO is pleased to announce a new partnership with KnowBe4, an industry leader in cybersecurity testing and training resources. “KnowBe4 is best of breed and we wanted a partner who could provide the best in this critical area,” said Matt Sawtell, VP of Managed Technology Services for AdvantageCIO. “Cybersecurity training is an absolute must in the financial services vertical, and a very valuable investment of time and resources.”

    “We’re excited to begin helping credit union teams become more diligent around common attacks, such as phishing,” added Dave Wordhouse, AdvantageCIO EVP of Technology. “Our clients didn’t just want the tool, they wanted a team of experts to help them design their cybersecurity training/testing programs and execute them at a high level.”

    The service is available to all credit unions and will help meet regulatory requirements around cybersecurity training, testing and reporting.

    CU*Answers Network Services extends support hours

    CU*Answers Network Services (CNS) is pleased to announce an extension of its Helpdesk live support hours to midnight ET. The availability of live support started January 15, 2019. “2019 is going to be an exciting year for CNS as we expand our client base to the west coast and Hawaii,” said Matt Sawtell, VP of Managed Technology Services. “While we’ve be running engineering three shifts for 24-hour coverage, having live support certainly increases our accessibility to these clients.”

    “Even our clients in eastern and central time zones will see value in someone to assist during the evening,” added Sarah Sweet, CNS Client Support Coordinator, “In a 24×7 world, it’s really important to us to be there when our clients need us.” CNS previously had live support until 6pm ET.

    Expanded Support Hours Coming to the Network Services Team

    The Network Services team is pleased to announce that we will be offering extended hours to provide additional support to our client credit unions west of the Eastern Time Zone!

    Beginning Tuesday, January 15, Network Services will be expanding our queue coverage from 7:30 AM ET until midnight.  Then, from midnight until 7:30 AM ET, all calls will be directed to the Operations team.

    While Network Services has staffed three shifts for the past ten years for scheduled maintenance, upgrades and releases, this will be the first time we will be answering phone calls outside of our daytime business hours.  We look forward to assisting our clients with this expanded support capability!

    A Note From the Help Desk: Firewall Management System Maintenance

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Firewall Management System Maintenance

    What Are We Doing?

    We will be performing maintenance on our firewall management system (https://sgms.cuanswers.com).

    When Are We Doing This?

    We will be performing maintenance from 6:00 PM to 7:00 PM ET this evening, January 9.

    Why Are We Doing It?

    We are performing this maintenance to ensure the continued stability and security of the network.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, October 7.  Maintenance will begin at 12:00 PM, and is expected to be completed by 11:59 PM ET.

    How Will This Impact You?

    The system will be intermittently unavailable during this window.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services launches new client management portal

    CU*Answers Network Services (CNS) is pleased to announce the launch of its new client management portal, Helpdesk. The new Helpdesk system will be used to consolidate all sales/fulfillment, asset tracking, client relationship management, project and support information for each client into one easy to navigate system.

    “The new Helpdesk system has helped us combine a number of products and services into a single pane of glass,” said Nicole Hall, CNS project coordinator. “The ability to get a complete view of what is happening with any given client has been of great benefit to the team and ultimately, our clients.”

    “Prioritizing client needs across a large team has become much more efficient with the rollout of this new solution,” added Sarah Sweet, CNS client support coordinator, “The new Helpdesk allows us to identify the team’s highest priorities at any given time and apply the resources needed.”

    The platform will be used by all CNS clients, including those who purchase a service or piece of equipment to those who use CNS Complete Care management.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735