Complete Care Program
DataBP Continuous Data Protection

Making Networks Work.

Firewall Management

    Don’t forget to secure your seat for the Network Services Boot Camp

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Now Accepting Applications

    Network Services Boot Camp

    Tuesday, June 7 – Wednesday, June 8

    Grand Rapids, MI

    In this two-day Boot Camp, you will learn core product hardware installation, troubleshooting, best practices, and much, much more, all from our skilled Network Services Team! Don’t miss this opportunity to network with your peers and gain valuable knowledge of CU*Answers, ProDoc, and CU*BASE.

    Apply Now

    Hurry, space is limited!

    The application period ends May 9th, 2016, and only 30 seats are available for this exciting opportunity.

    A Note from the Network Services Help Desk

    From the Help Desk

    ***THIS MESSAGE APPLIES ONLY TO CU*ANSWERS NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS.***

    Reminders from Network Services – As part of our continued efforts to provide firewall management clients with the best reporting and management tools available, Network Services will be upgrading a key component of the management system, the SonicWALL Global Management System (SGMS) starting Tuesday, April 19. This upgrade will expand system capacities, allowing for greater log retention, as well as improved capacity for reporting and alerting.

    This upgrade will not affect your firewall, email security, or remote access availability or in any way interrupt the security services protecting your network.

    Following the upgrades, we will be making several changes to the reporting, which you will see in the coming months. If you have any questions, please contact the help desk.

    P.S. Have you scheduled your annual firewall review with our team yet? Don’t forget to get your consultation scheduled today!

    There are still seats available for the Network Services Boot Camp!

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    Now Accepting Applications

    Network Services Boot Camp

    Tuesday, June 7 – Wednesday, June 8

    Grand Rapids, MI

    In this two-day Boot Camp, you will learn core product hardware installation, troubleshooting, best practices, and much, much more, all from our skilled Network Services Team! Don’t miss this opportunity to network with your peers and gain valuable knowledge of CU*Answers, ProDoc, and CU*BASE.

    Apply Now

    Hurry, space is limited!

    The application period ends May 9th, 2016, and only 30 seats are available for this exciting opportunity.

    CU*Answers Network Services Announces Spring IT Boot Camp

    CU*Answers Network Services has announced its third follow up to the popular IT Boot Camp series at CU*Answers corporate headquarters this spring. “The new spring session will bring some fresh content on some very relevant subjects, including Windows 10, Office 365 and several other new courses,” said Richard Hackler, CNS Manager of Client Support and Operations.

    “It’s an opportunity for a credit union IT professional to advance their career and contribute to their organization in a new way,” Hackler continued. “We look forward to the active participation in the coming session from our attendees as well as a wonderful opportunity to network with our peers.”

    CU*Answers Network Services will be releasing an invitation to all credit unions in April to sign up for the third boot camp session which will be held on June 7 and 8.

    For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or ext. 266).

    Action Required: Reminder! Enable print session encryption by June 1st

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    ACTION REQUIRED: Important tasks for your IT Team

    What do we need to do?

    Enable print session encryption on all of your workstations

    Why?

    CU*Answers will be enforcing the use of encrypted print sessions as of 6/1/2016. After this date, attempting to connect a print session without session encryption will fail with an error message. After June 1 you will no longer be able to sign on to a print session if encryption has not been enabled.

    Deadline

    No later than June 1, 2016

    Requirements

    Must be logged in to each PC as a security administrator.

    How do we do it?

    Follow the simple procedures outlined in the AnswerBook.

    Learn More

    Contact the CU*Answers Network Services team at x266 or by emailing the Help Desk.

    Security Bulletin: SSLv2/Drown Vulnerability

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    The information you need from the Network Services team.

    What is it?

    A vulnerability commonly known as “DROWN” or a SSLv2 attack.

    What’s the risk?

    This vulnerability could allow an attacker to decrypt data if enough SSLv2 information was intercepted.

    What’s the assessment from CNS?

    Although our standard protocol is at a higher level than the vulnerable SSLv2, CU*Answers disabled the potential for any SSLv2 sessions to be created.

    What is CU*Answers doing?

    CU*Answers has verified that CU*BASE GOLD, ItsMe247.com, and other systems will not support SSLv2 connections.

    What should I do?

    Review more information in the AnswerBook.

    What if I’m a Network Services client?

    Network Services Complete Care clients receive quarterly vulnerability scan reports automatically for any externally available systems that support this protocol. We will work with clients as needed to disable this protocol if it has not already been disabled. If you have questions, please contact the Network Services Help Desk at extension 266.

    Time to apply for the Network Services Boot Camp!

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

     

    Now Accepting Applications

    Network Services Boot Camp

    Tuesday, June 7 – Wednesday, June 8

    Grand Rapids, MI

    In this two-day Boot Camp, you will learn core product hardware installation, troubleshooting, best practices, and much, much more, all from our skilled Network Services Team! Don’t miss this opportunity to network with your peers and gain valuable knowledge of CU*Answers, ProDoc, and CU*BASE.

    Apply Now

    Hurry, space is limited!

    The application period ends May 9th, 2016, and only 30 seats are available for this exciting opportunity.

    A Note from the Network Services Help Desk

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS

    Reminders from Network Services

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the help desk.

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the help desk.

    A Note From the Help Desk: Internet Explorer Version Support

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Microsoft Ends Support for IE 8,9,10

    As of today, January 12, 2016, Microsoft has ended support for Internet Explorer versions 8, 9, and 10. Many sites still have these browsers deployed and have not upgraded to IE 11 due to compatibility issues with web based applications. While these older versions will continue to work, they will no longer receive security updates or support from Microsoft, increasing the security risk to the CU through continued use.  Network Services will be contacting all Complete Care clients to schedule upgrades to IE 11 for those sites not on this version, and would encourage you to check with vendors of web based applications to ensure their compatibility. Please let us know if you have any questions or concerns.

    Questions?

    Email the Help Desk

    Time to Schedule Your Annual Firewall Review!

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS:

    Do You Know How Your Firewall is Set Up?

    Recently, we have noticed an increased frequency of Firewall configuration questions to credit union staff during examinations. Given the increased focus on cybersecurity for credit unions, we’d like to help you prepare to answer this question with confidence the next time it’s asked.

    Schedule a FREE Firewall Review Today!

    This review, which we recommend be done annually, can be used to supplement your internal audit program and your IT vendor due diligence. During this 30-60 minute WebEx session, we’ll review your firewall settings with you, presenting the information in an easy-to-understand format and answering any questions you may have about your firewall setup.

    We’ll document any changes that we make during the review. While we won’t make any changes without your permission, we will bring to your attention any of your firewall configurations that may be outdated and in need of removal. For example, if you’ve upgraded a phone system or ATM, the old network configurations may no longer be needed.

    The best part is, the firewall review is absolutely FREE! Up to one hour of consultation per firewall is included at no charge for managed firewall clients.

    Be prepared for your next examination – click below to schedule your annual firewall review! (Be sure to schedule soon – reviews begin February 15th!)

    Schedule a Review

     

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735