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    Don’t Delay – Complete Your LegaSuite Client Upgrade Today!

    Still Need to Complete Your LegaSuite Upgrade?

    If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon.  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4.

    The deadline to complete this upgrade, which was originally scheduled for August 1, 2021, has been rescheduled for October with the 21.10 release.  Online and Site-Four credit unions will now need to complete the upgrade by October 3, while Self-Processing credit unions will need to complete the upgrade by October 10.

    Why is this upgrade so important?  When the 21.10 release is implemented, CU*BASE will not work on any/all workstations that have not been upgraded to the new version of LegaSuite.

    We know that many credit unions have completed this process, but there are still several credit unions that have not yet started upgrading their workstations.  Need to check which version of LegaSuite you are currently running?  Click here.

    What do you need to do?

    We have created a simple installer that takes just a click and a few seconds to run.  Use the link below for instructions.

    LegaSuite Upgrade

    Note that this process does require administrator privileges to be run on the PC.  That means your IT team needs to make arrangements for an administrator to run the update on every individual workstation, unless you have set up some network tools to assist with the process.

    When do you need to do it?

    Online and Site-Four credit unions will need to complete the upgrade by October 3, while Self-Processing credit unions will need to complete the upgrade by October 10.  Don’t delay!  Get started today and you’ll be done before you know it.

    Special note for CU*Answers Network Services Managed Clients

    If you are a Managed Services Client, we will take care of this process for you.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    A Note from Network Services Regarding the Recent SonicWALL Remote Access Vulnerability

    Today SonicWALL clarified a vulnerability in their line of remote access products that, if exploited, could result in the spread of ransomware.

    What is CNS doing?

    For Clients With Currently Supported Hardware:

    SonicWALL has provided patches for currently supported devices and CNS will review and install updates if necessary.

    For Clients With End of Life Hardware:

    For customers with hardware that has reached end of life and cannot be upgraded to the latest patch, SonicWALL is providing temporary licensing for a virtual remote access appliance through 10/31/21.  If you are a customer with end of life hardware, CNS will contact you directly and work with you on a plan to move to the temporary licensing or alternative access methods through your firewall.

    Until an upgrade to supported hardware happens, and because of the nature of the threat, SonicWALL is recommending end of life units that cannot be patched be shut down immediately and user passwords reset.  Accordingly, CNS will be taking steps to disconnect access to affected devices and work with you on an alternate remote access strategy through your existing firewall or through a virtual remote access appliance.

    For Non-CU*Answers Network Services Clients:

    Unmanaged clients with SonicWALL remote access appliances should consult with their IT team immediately and follow instructions provided by SonicWALL in their alert:

    https://www.sonicwall.com/support/product-notification/urgent-security-notice-critical-risk-to-unpatched-end-of-life-sra-sma-8-x-remote-access-devices/210713105333210/

     

    If you have questions, please contact the Help Desk at ext 266.

    Department of Labor Federal Credit Union chooses CNS Complete Care

    CU*Answers Network Services (CNS) is pleased to announce that Department of Labor Federal Credit Union, in Washington, DC, has joined a group of over 100 other credit unions managed by CNS Complete Care.

    “We decided to go with CU*Answers Network Services as our IT infrastructure support team for several reasons, but the primary factor was that we felt like they truly cared about being part of DOLFCU, not just a service provider,” said Thomas Domingue, President/CEO of Department of Labor Federal Credit Union. “There were no “sales tactics” used in our initial conversation. It was a conversation about getting to know us as people, as a credit union, and figuring out how they could best work with us to meet our needs. The level of transparency and availability throughout CNS and the entire CU*Answers family is superb. I’ve yet to find another organization that truly knows what it means to be a business partner the way this organization does.”

    “Department of Labor Federal Credit Union was looking to address many of the same challenges all credit unions face,” added Matt Sawtell, VP of Managed Technology Services. “Finding a way to keep things running smoothly daily, navigating the cybersecurity compliance requirements and planning for the future. They had some solid resources on staff, and I’m pleased with the way we’re able to join the team at DOLFCU and do what we do so they can put more focus on their members.”

    AdvantageCIO launches remote access assessment service

    AdvantageCIO, a division of CU*Answers, recently announced it has launched a new cybersecurity assessment service to help credit unions ensure they are following cybersecurity best practices. The service takes an industry standard approach by following guidance from the FFIEC, NCUA, and NIST. It inventories a broad range of controls across a credit union’s footprint and results in a prioritized report with findings and recommendations.

    “Cybersecurity has gone from a focus for IT departments to a focus for the C-suite,” explains Matt Sawtell, VP of Managed Technology Services at CU*Answers. “With incidents like the ransomware events of 2021, it’s garnering headlines and mainstream awareness like never before. We are not a typical auditor; we take the approach of a partner and consultant in these engagements. Our approach is not just to assess but also to help with solutions where there are opportunities to improve.”

    The service is available now from AdvantageCIO.

    AdvantageCIO hires its first cybersecurity analyst

    AdvantageCIO, a division of CU*Answers, recently announced it has hired its first team member dedicated solely to cybersecurity. The team welcomes Andrew Hinson, who joins with over five years of experience in cybersecurity project work, audit and assessment analysis, audit remediation and senior information technology work in the credit union space.

    “Along with our focus on the new cybersecurity assessment offering that our credit unions are asking for, we are excited to start building this new team of focused, specialized practitioners that will be able to provide the cybersecurity expertise needed in our industry,” explains Matt Sawtell, VP of Managed Technology Services at CU*Answers.

    Have a question for CU*Answers? Who do you call?

    At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team.

    The Client Services and Education Team specializes in a number of areas.  From the client perspective, we are the frontline for software questions, education and to some extent, light consulting.

    Learn More

    Meet the Team

    Have questions?  If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the Answer Book.  In fact, we encourage you to use the Answer Book for any question you need to ask of a Client Service Representative.

    The Answer Book is a secure site where you can communicate questions to our Client Service staff.  That means you can include any details you like – even member account numbers or other private details you would normally never include in a regular unsecured email – and the data will remain private and secure.

    If you are not registered for Answer Book, please give us a call at 800.327.3478 ext. 255 for registration details.

     

    CU*Answers Network Services is a managed technology service provider, specializing in cybersecurity, business continuity, high availability, hardware, software, and services sales and support.  Our AdvantageCIO division provides strategic technology planning, IT compliance, risk management and virtual CIO services.  We bring over 17 years of experience and serve more than 200 credit unions and financial firms across the country.

    Learn More

    Meet the Team

    Have questions?  Please log into Helpdesk.  If you would like to request access, please contact CU*Answers Network Services for assistance at helpdesk.cuanswers.com.

     

    Getting in touch with CU*Answers is easy!  We even have a brochure that can inform you of “Who’s Who” within our organization.  To start up a conversation, click here to view our list of contacts.

    Time is Running Short! Complete Your LegaSuite Upgrade Today!

    Don’t Forget to Upgrade your LegaSuite Client!

    If you have not yet completed the LegaSuite Client upgrade on all of your workstations, remember that the deadline is August 1st!  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4.

    What do you need to do?

    We have created a simple installer that takes just a click and a few seconds to run.  Use the link below for instructions.

    LegaSuite Upgrade

    Note that this process does require administrator privileges to be run on the PC.  That means your IT team needs to make arrangements for an administrator to run the update on every individual workstation, unless you have set up some network tools to assist with the process.

    When do you need to do it?

    The final deadline for all workstations to complete the upgrade is August 1, 2021.  But more importantly, if you want to switch to the new vertical receipt format with the 21.05 release, you must complete your LegaSuite updates before your conversion can be scheduled.

    So don’t delay!  Get started today and you’ll be done before you know it.

    Special note for CU*Answers Network Services Managed Clients

    If you are a Managed Services Client, we will take care of this process for you.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

    If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.

    Resources to Improve your Credit Union’s Cybersecurity Posture!

    NCUA Grants Available to Help Cover Your Costs

    NCUA has announced grant programs in response to the COVID-19 pandemic to assist federally insured, low-income designated credit unions cover the costs associated with moving operations to remote locations.  Qualified credit unions can apply for up to $7,000.  Applications are accepted now through June 26 and are rewarded on a first-come first-serve basis, until the total allocation of $1.5M is reached.  If your credit union qualifies* and is interested, you are encouraged to act soon.

    *Details about the NCUA grant can be viewed here.

     

    CNS and AdvantageCIO can Assist You Throughout the Process

    CU*Answers Network Services can assist credit unions in the application process by providing a proposal for the required hardware, software, and services to implement an affordable solution to help strengthen cybersecurity and meet your remote workforce needs for today and the next outbreak.

    These include:

    • Cybersecurity training program for employees (with integrated staff phish testing)
    • Development of Incident Response plan with testing schedule
    • Managed vulnerability assessment
    • Cybersecurity and ransomware assessments
    • Laptops (with security built-in for the remote workforce and configured for CU*BASE applications)
    • Secure remote access appliance (physical or virtual device with capacity to meet your needs)
    • Managed network services available for internal and remote access users
    • And much more

    For more information, contact a CNS representative today at 1.866.458.1174 or by visiting our website.

    Reminder – A Note From the Help Desk: SonicWall Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We will be upgrading the SonicWall Global Management System (SGMS).

    Why Are We Doing This?

    This is a maintenance release that contains bug fixes and will keep us current with vendor support.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, June 13th, starting at 12:00 PM ET and will conclude at Midnight ET.

    How Will This Impact You?

    During the maintenance period the system will be intermittently unavailable.

    All log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What Do You Need To Do?

    There is no action required on your part.  Please note that this maintenance does not interrupt the security services running on the firewalls in any way.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Join Network Services for our September Boot Camp!

    Join us September 8th and 9th for a two-day boot camp!  This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.

    One of our goals during the Network Services Boot Camp is to help provide a tighter integration between credit union IT staff and the CNS team.  Take a look at some FAQ’s below to learn more!

    Why Should I Attend Boot Camp?

    You should attend boot camp to learn in-depth CU*BASE and ProDoc troubleshooting, as well as learn more about architecture, security, administration and reporting tools.

    Who Should Attend Boot Camp?

    Any IT staff at the credit union interested in learning more about technical troubleshooting in a typical CU*Answers credit union environment.

    Why is Boot Camp Essential?

    We want to empower your IT team with the capabilities to provide your staff support for many of the commonly occurring end-user issues.

    Why is Boot Camp so Great?

    At Boot Camp you’ll get equipped with the latest knowledge, tips, and tricks about installing and supporting core software. You’ll learn the easy way how to troubleshoot and fix problems. You’ll learn about the latest security defenses which you can apply both at the credit union and at home. You’ll get a chance to network with peers; and it’s a lot of fun!

    Does Boot Camp Cost Anything?

    The boot camp is free to attend; travel expenses would be incurred by the credit union.

    Is Boot Camp Offered at My Credit Union?

    Boot camp is hosted bi-annually at CU*Answers headquarters in Grand Rapids, MI.

     

    Sign Up Today!

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735