Complete Care Program
Firewall Management

Making Networks Work.

DataBP Continuous Data Protection

    Reminder – A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

    What Are We Doing?

    We are migrating the Kaseya Remote Monitoring and Management (RMM) System to new server hardware.

    Why Are We Doing This?

    The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks.  To expand on existing capabilities, we’ve made a major investment in the infrastructure needed to carry these services into the future.

    When Are We Doing This?

    We will be moving RMM services over to the new server hardware the morning of Sunday, February 23rd.  This process will being at midnight ET.  While we expect the downtime to be brief, we are extending the maintenance window until 5:00 AM ET to provide ourselves time to validate, test and rollback if necessary.

    How Will This Impact You?

    The Kaseya RMM System will be down briefly the morning of Sunday, February 23rd while we update DNS records for the system.  Your managed agents will automatically start checking into the new servers when they are brought online.  During the maintenance window, monitoring and alerting will be delayed.  However, there will be no gaps in data collection or reporting.

    What Do You Need To Do?

    No action is required on the part of our clients during the upgrade process.  We do ask that clients who utilize RMM please test their logon to the system after the upgrades have been completed and the servers have been brought online.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

    What Are We Doing?

    We are migrating the Kaseya Remote Monitoring and Management (RMM) System to new server hardware.

    Why Are We Doing This?

    The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks.  To expand on existing capabilities, we’ve made a major investment in the infrastructure needed to carry these services into the future.

    When Are We Doing This?

    We will be moving RMM services over to the new server hardware the morning of Sunday, February 23rd.  This process will being at midnight ET.  While we expect the downtime to be brief, we are extending the maintenance window until 5:00 AM ET to provide ourselves time to validate, test and rollback if necessary.

    How Will This Impact You?

    The Kaseya RMM System will be down briefly the morning of Sunday, February 23rd while we update DNS records for the system.  Your managed agents will automatically start checking into the new servers when they are brought online.  During the maintenance window, monitoring and alerting will be delayed.  However, there will be no gaps in data collection or reporting.

    What Do You Need To Do?

    No action is required on the part of our clients during the upgrade process.  We do ask that clients who utilize RMM please test their logon to the system after the upgrades have been completed and the servers have been brought online.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Moving Kaseya Cloud Backups to Veeam Backups

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    What Are We Doing?

    We will be migrating clients from Kaseya Cloud backups to Veeam backups.  This will affect all current Kaseya Cloud Backup clients.

    Why Are We Doing This?

    We are making this change in order to standardize our backup technologies, which will improve backup experience and support.

    When Are We Doing This?

    We will begin this process immediately and will finish by the end of March.  We will communicate all changes during the process via ticket updates.

    How Will This Impact You?

    Clients will see a change in reporting and will now receive the Veeam Reports instead of Kaseya reports.  Clients who currently receive both will only receive Veeam Reports going forward.

    What Do You Need To Do?

    No client action is needed.  We may need to reboot a server for software installations, but we will coordinate this as needed via ticket updates.

    We will install the Veeam backup and Replication Console on the Data BP, or on the Veeam Agent for clients who don’t have a DataBP.  We will replicate the Kaseya Cloud backup settings in Veeam.  There should be no downtime or gaps in the backups.  Both products can be run side-by-side until the Veeam backups are in full compliance.  Kaseya Cloud backups will not be deleted until your current retention policy is met in Veeam.

    Your backups will continue to be encrypted both while onsite and while in the Cloud with Veeam.  The offsite data will continue to reside in our Kentwood data center, on the same physical hardware.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Have a question for CU*Answers? Who do you call?

    At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team.

    The Client Services and Education Team specializes in a number of areas.  From the client perspective, we are the frontline for software questions, education and to some extent, light consulting.

    Learn More

    Meet the Team

    Have questions?  If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the Answer Book.  In fact, we encourage you to use the Answer Book for any question you need to ask of a Client Service Representative.

    The Answer Book is a secure site where you can communicate questions to our Client Service staff.  That means you can include any details you like – even member account numbers or other private details you would normally never include in a regular unsecured email – and the data will remain private and secure.

    If you are not registered for Answer Book, please give us a call at 800.327.3478 ext. 255 for registration details.

     

    CU*Answers Network Services is a managed technology service provider, specializing in cybersecurity, business continuity, high availability, hardware, software, and services sales and support.  Our AdvantageCIO division provides strategic technology planning, IT compliance, risk management and virtual CIO services.  We bring over 17 years of experience and serve more than 200 credit unions and financial firms across the country.

    Learn More

    Meet the Team

    Have questions?  Please log into Helpdesk.  If you would like to request access, please contact CU*Answers Network Services for assistance at helpdesk.cuanswers.com.

     

    Getting in touch with CU*Answers is easy!  We even have a brochure that can inform you of “Who’s Who” within our organization.  To start up a conversation, click here to view our list of contacts.

    A Note From the Help Desk: CUA Service Announcement – Client Backup Monitoring Procedure Change

    What Are We Doing?

    We are enhancing our backup monitoring process by utilizing new tools available from the vendor.

    Why Are We Doing This?

    These new tools allow us to monitor and audit more of the environment, while also giving us more precise data to create tickets based on.

    For example, the backup system immediately retries failed backup jobs.  Currently, we open a ticket for a failed backup job even if the subsequent retry is successful.  This generates a lot confusion as to the health of the backup system.  We will reduce that confusion by utilizing the new tools to better ensure there is backup coverage.

    When Are We Doing This?

    We will begin the new backup monitoring process on Monday, January 20th.

    How Will This Impact You?

    You will continue to receive the same reports that you always have.

    You will see new types of tickets, such as Quota warning and jobs that are disabled.  Please note that these tickets will typically not require input from you, but reflect our work keeping the backup system healthy.

    You should see fewer tickets overall, which will show a more accurate representation of work that is needed.

    What Do You Need To Do?

    This will not affect your daily/weekly/monthly reports that will be delivered to schedule as usual.

    You will still be responsible for reviewing the backup reports to ensure that all important devices are being backed up.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: CU*Answers Network Services Response to Significant Microsoft Vulnerabilities

    CU*Answers Network Services has been tracking two significant Microsoft vulnerabilities published yesterday and how to remediate them. Due to the scope and severity of the issues, the US government has taken the rare step of also publishing alerts for these vulnerabilities through US-CERT and the Department of Homeland Security.

    About the Vulnerabilities:

    • The first vulnerability is related to how Microsoft Windows operating systems validate trust for certain operations related to encrypted connections or software installation. The vulnerability could allow built-in security protections to be bypassed or tricked by malicious actors. Microsoft has released updates to address this vulnerability.
    • The second affects Microsoft’s Remote Desktop software on Windows PCs as well as their Remote Desktop Gateway Server for Windows servers. Successful attacks against this Microsoft software could allow for arbitrary code execution. Microsoft has also released updates to address this vulnerability.

    What is CU*Answers Network Services Doing?

    Complete Care clients managed by CU*Answers Network Services should have already received our monthly patching notification that we will be applying updates to your network this week. These updates include fixes for these two vulnerabilities. Complete Care clients need to take no additional steps as they will get the updates automatically. As always, please continue to monitor your Monthly Patching Reports to ensure your network is fully up to date.

    Non Complete Care clients should contact their network administrator or contact Network Services for a Complete Care proposal.

    If you have questions, please contact the Network Services Help Desk at extension 266.

    AdvantageCIO introduces new vCIO services package

    AdvantageCIO is pleased to announce a new bundled offering, Virtual CIO services. AdvantageCIO uses proven technical leaders with decades of collective experience to provide technical leadership consulting services to firms seeking to squeeze maximum return from ever shrinking budgets. Experts offer a unique blend of technical and business experience and understand how to align IT with client goals, leverage emerging technologies, and power projects through to success.

    “This bundled approach is designed based on the feedback we’ve gotten from dozens of clients,” said Matt Sawtell, VP of Managed Technology Services. “Our cybersecurity compliance options as well as training options are very popular—many want the C-level consulting resources to tie it all together, and this is our answer to the challenge.”

    “The three senior leaders on the AdvantageCIO team have over fifty years of experience developing strategies to successfully manage technology and security for financial institutions,” added Dave Wordhouse, EVP of Technology. “Bringing that experience to bear for our credit union clients and owners is what we’re here to do.”

    The service is available to all credit unions and is delivered through an annual schedule of milestones, virtual and in-person planning sessions and team interactions.

    Allegius Credit Union chooses CNS Complete Care

    CU*Answers Network Services (CNS) is recently announced that Allegius Credit Union, in Burns Harbor, Indiana will be joining over 100 other credit unions managed by CNS Complete Care.

    “We’re very happy to win the business and partner with Allegius Credit Union on their technology initiatives,” said Matt Sawtell, CU*Answers VP of Managed Technology Services. “Through the RFP process we felt we could really plug in and help with the majority of technology focuses the credit union had. We are not only able to provide all the remote services, but also some onsite services through our Presence offering – it will be a good fit.”

    “Allegius Credit Union is looking to address many of the same challenges all credit unions face,” added Dave Wordhouse, EVP of Technology for CU*Answers. “Finding a way to keep things running smoothly on a daily basis, navigating the cybersecurity compliance requirements and planning for the future. We’ve structured our services so that we can help address all three.”

    A Note From the Help Desk: SonicWall Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We will be performing an upgrade to our SonicWall Global Management System (SGMS).

    Why Are We Doing This?

    We are performing this upgrade to maintain support for the environment.

    When Are We Doing This?

    This upgrade will be performed on Sunday, December 8th, between Noon and Midnight ET.

    How Will This Impact You?

    The SGMS console will be unavailable during this maintenance window.  Your reporting will not be impacted due to this event.  This maintenance will not affect the operation of your firewall.

    What Do You Need To Do?

    Please remain logged out of the system until the end of the maintenance period.  After the maintenance period has concluded, all services will be available as usual.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Microsoft Re-Releases Security Update

    What Are We Doing?

    We will be applying security patches that Microsoft has re-released to address a vulnerability in Microsoft software.

    Why Are We Doing This?

    Applying these patches is necessary to prevent the possibility of a remote attack affecting the system.

    When Are We Doing This?

    We will begin this work tonight, October 4, after regular business hours.  You will need to reboot your workstation the following morning (or the first following business day) for the patch to take effect.

    How Will This Impact You?

    You will need to leave all workstations powered on and connected to the network so that they can be properly patched.  After the patches have been installed, you will need to reboot the workstations.

    What Do You Need To Do?

    We will perform testing afterward to ensure that the maintenance was successfully completed.  No client interaction will be required for verification.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735