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Firewall Management

Making Networks Work.

Complete Care Program

    A Note from Network Services: A Follow Up on the Recent Orion SolarWinds Vulnerability

    Many of our clients continue to be pressured by state and federal regulators regarding the Orion SolarWinds breach, and have asked CU*Answers for additional clarification regarding our process since announcement of the attack.  As you may recall, CU*Answers announced on December 16 that we do not use Orion SolarWinds and are not directly affected by this breach.

    The background on the breach is that the SolarWinds attack has likely been ongoing since March of 2020.  SolarWinds is a company supplying a product called Orion which is a network monitoring service to thousands of companies as well as many agencies of the federal government.  At this point it is deemed a supply chain problem and will take months if not years to determine the full impact.  For a more detailed understanding of the breach please see the following from Homeland Security:  https://www.dhs.gov/news/2020/12/17/joint-statement-fbi-cisa-and-odni

    CU*Answers has a process for vendor risk management and evaluation.

    1. AuditLink reviews our most recent vendor risk assessment, and determines which vendors should be contacted.  These are Tier 1 and Tier 2 vendors primarily, having access to member information.
    2. AuditLink and Network Services reaches out to specific vendor representatives and ask for an attestation that they have done their review of their own systems and vendors to determine if Orion is used throughout their networks.
    3. AuditLink and Network Services keeps Executive Management informed of any updates requiring engagement of our Incident Response Protocol.
    4. AuditLink updates our vendor management portal as needed.
    5. Internal Audit works with AuditLink and Network Services to document our efforts and inform the Board of Directors of any identified risks and actions.

    As the breach continues to unfold, AuditLink requests our credit unions to update us with any relevant communications they may receive from their vendors or supply chains.  As mentioned in our communication of December 16, should CU*Answers learn a third-party vendor is affected, CU*Answers will respond in accordance with its contractual obligations to clients, any applicable laws, and its own internal Information Security Program.

    If you would like to discuss your approach to managing or monitoring this breach with your critical vendors, do not hesitate to reach out to AuditLink.

    Have a question for CU*Answers? Who do you call?

    At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team.

    The Client Services and Education Team specializes in a number of areas.  From the client perspective, we are the frontline for software questions, education and to some extent, light consulting.

    Learn More

    Meet the Team

    Have questions?  If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the Answer Book.  In fact, we encourage you to use the Answer Book for any question you need to ask of a Client Service Representative.

    The Answer Book is a secure site where you can communicate questions to our Client Service staff.  That means you can include any details you like – even member account numbers or other private details you would normally never include in a regular unsecured email – and the data will remain private and secure.

    If you are not registered for Answer Book, please give us a call at 800.327.3478 ext. 255 for registration details.

     

    CU*Answers Network Services is a managed technology service provider, specializing in cybersecurity, business continuity, high availability, hardware, software, and services sales and support.  Our AdvantageCIO division provides strategic technology planning, IT compliance, risk management and virtual CIO services.  We bring over 17 years of experience and serve more than 200 credit unions and financial firms across the country.

    Learn More

    Meet the Team

    Have questions?  Please log into Helpdesk.  If you would like to request access, please contact CU*Answers Network Services for assistance at helpdesk.cuanswers.com.

     

    Getting in touch with CU*Answers is easy!  We even have a brochure that can inform you of “Who’s Who” within our organization.  To start up a conversation, click here to view our list of contacts.

    A Note From the Help Desk: SonicWall Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We will be performing an upgrade to the platform that manages and reports on firewall and remote access activity, the SonicWall Global Management System (SGMS).

    Why Are We Doing This?

    We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System.

    When Are We Doing This?

    This upgrade will be deployed on Monday, January 4th, starting at 3:00 AM ET and will conclude at 7:00 AM ET.

    How Will This Impact You?

    During the maintenance period the system will be intermittently unavailable.

    All log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What Do You Need To Do?

    There is no action required on your part.  Please note that this maintenance does not interrupt the security services running on the firewalls in any way.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: SGMS Firewall Management

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SGMS Firewall Management

    What Happened?

    On December 13th, we performed an upgrade of the Sonicwall Global Management System (SGMS).  Following this upgrade, it was discovered that the task execution functionality was not working properly.

    How Will This Impact You?

    Options for logging and reporting were not impacted by the 12/13 upgrade.  We are reaching out to you because you have accounts in SGMS that allow you to review firewall configuration and, in some cases, make changes.  What this means for you is the following:

    • Configuration information within SGMS may only reflect the configuration of the firewall as of 12/13.
    • Making changes via SGMS is dependent on the task functionality and this is currently not working.

    What Do You Need To Do?

    While we work with the vendor to resolve the issue, we are asking your credit union to work directly with CNS to make these changes or confirm configuration of the firewall.  Please give us a call or send us an email to start a ticket to have these changes made.  We can be reached via phone at (800) 327-3478 x266 or via email at helpdesk@cuanswers.com.

    A Note from Network Services Regarding the Recent Orion SolarWinds Vulnerability

    CU*Answers has received inquiries from clients regarding the much-publicized Orion SolarWinds vulnerability, and the risk this potential breach may present across the cooperative.  CU*Answers does not use or manage the Orion SolarWinds product internally or at any client sites.  If your credit union is affected by the Orion SolarWinds vulnerability, we recommend taking steps provided by the Department of Homeland Security (https://cyber.dhs.gov/ed/21-01/).

    Should CU*Answers learn a third-party vendor is affected, CU*Answers will respond in accordance with its contractual obligations to clients, any applicable laws, and its own internal Information Security Program.

    A Note From the Help Desk: SonicWall Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We will be performing an upgrade to the platform that manages and reports on firewall and remote access activity, the SonicWall Global Management System (SGMS).

    Why Are We Doing This?

    We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, December 13th, starting at 12:00 PM ET and will conclude at Midnight ET.

    How Will This Impact You?

    During the maintenance period the system will be intermittently unavailable.

    All log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What Do You Need To Do?

    There is no action required on your part.  Please note that this maintenance does not interrupt the security services running on the firewalls in any way.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: SonicWall Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We will be performing an upgrade to the platform that manages and reports on firewall and remote access activity, the SonicWall Global Management System (SGMS).

    Why Are We Doing This?

    We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, November 15th, starting at 12:00 PM ET and will conclude at Midnight ET.

    How Will This Impact You?

    During the maintenance period the system will be intermittently unavailable.

    All log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What Do You Need To Do?

    There is no action required on your part.  Please note that this maintenance does not interrupt the security services running on the firewalls in any way.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Have a question for CU*Answers? Who do you call?

    At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team.

    The Client Services and Education Team specializes in a number of areas.  From the client perspective, we are the frontline for software questions, education and to some extent, light consulting.

    Learn More

    Meet the Team

    Have questions?  If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the Answer Book.  In fact, we encourage you to use the Answer Book for any question you need to ask of a Client Service Representative.

    The Answer Book is a secure site where you can communicate questions to our Client Service staff.  That means you can include any details you like – even member account numbers or other private details you would normally never include in a regular unsecured email – and the data will remain private and secure.

    If you are not registered for Answer Book, please give us a call at 800.327.3478 ext. 255 for registration details.

     

    CU*Answers Network Services is a managed technology service provider, specializing in cybersecurity, business continuity, high availability, hardware, software, and services sales and support.  Our AdvantageCIO division provides strategic technology planning, IT compliance, risk management and virtual CIO services.  We bring over 17 years of experience and serve more than 200 credit unions and financial firms across the country.

    Learn More

    Meet the Team

    Have questions?  Please log into Helpdesk.  If you would like to request access, please contact CU*Answers Network Services for assistance at helpdesk.cuanswers.com.

     

    Getting in touch with CU*Answers is easy!  We even have a brochure that can inform you of “Who’s Who” within our organization.  To start up a conversation, click here to view our list of contacts.

    CU*Answers completes disaster recovery test of ItsMe247.com

    CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com member online banking application on Wednesday, September 9. During the test, the web and mobile applications were moved to a CU*Answers’ backup data center and live traffic was served from this location for the 3-hour duration of the test in preparation for a longer test next week that will be combined with a simultaneous core processing high availability test.

    “Testing the recovery of member-facing web and mobile applications brings with it a unique set of challenges,” says Jim Lawrence, Vice President of Business Continuity CBCP, CISSP. “Coordinating and orchestrating the recovery over the public Internet with integration to more than 60 third-party vendors requires planning, preparation, and practice. If you’re not testing on a regular basis, you’re just guessing.”

    ItsMe247.com is a set of internet and mobile applications that allow credit union members to perform online and mobile banking transactions.

    CU*Answers’ disaster recovery posture is constantly evolving, and this test represents one more step in that advancing plan. Live testing of additional applications within the ItsMe247.com suite are planned in the near future. For more information about CU*Answers’ Business Continuity program, visit the CU*Answers website.

    CU*Answers Network Services seeing dividends from paid internship program

    CU*Answers Network Services, a division of cooperative CUSO CU*Answers, continues its successful paid internship program. The experience benefits individuals looking to test the waters of a technology career and the CUSO’s Client Support and Operations team. Interns configure client workstations, core product update devices, and assist with daily processes, communication, and organization of the lab.

    “From this program we have developed permanent employees, including several full-time support staff and even our current assistant manager,” said CSO Manager Sarah Sweet. “It’s a real benefit to have extra hands in the lab and a fresh perspective every so often as well.”

    Matt Sawtell, VP of Managed Technology Services, added that the internship program was designed to provide real hands-on technical training for entry level participants. “As they reach the conclusion of the three- to six-month period, our interns will have added valuable experience to their resumes. And in the best-case scenario, we have developed relationships with talented young individuals who will look to take the next step in their careers by becoming permanent members of the team,” he said.

    Individuals interested in learning more can visit the CU*Answers careers page.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735