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DataBP Continuous Data Protection

    Solutions from AdvantageCIO

    AdvantageCIO offers several great ways you can address your cybersecurity compliance strategy!  From cybersecurity training and testing, information security risk assessments and more, we have a variety of solutions to fit the needs of what your credit union is looking for.  Our team has over 50 years of cybersecurity and consulting experience.

    Ready to learn more about AdvantageCIO solutions available to your credit union?  Click below to get started!

    Visit the Store

    Or, to view other products and services from CU*Answers Network Services, click here to visit the front page of our online store.

    Have questions?  Contact us at:

    AdvantageCIO introduces new managed vulnerability service

    AdvantageCIO, the strategic technology consulting division of CU*Answers, recently announced a new bundled offering: Managed Vulnerability Services. “We’ve had a lot of credit union client requests for help with more frequent internal and external vulnerability testing and reporting,” said Matt Sawtell, VP of Managed Technology Services. “Along with that we’re also getting requests to help manage the entire approach. This service will provide all of the scanning, analysis, reporting, trend and remediation you need to up your game on this front.”

    “We are seeing the regulatory push in this direction and are ready to start helping with this today,” added Dave Wordhouse, EVP of Technology. “We see a lot of benefit, aside from staying a step in front of the regulators including a proactive approach to vulnerability management and overall an improved cybersecurity posture at the credit union.”

    The service is available to all credit unions with custom scheduling options to right size the fit for all credit unions.

    CU*Answers Network Services rolls annual tune up service into Complete Care

    CU*Answers Network Services (CNS) recently announced that starting in June 2020, it is offering an annual tune up to all Complete Care clients. The tune up reviews a client’s managed environment against ever evolving best practices and then engages senior technical resources to review with the client and make adjustments to improve security posture, performance and availability.

    “We’re very excited to bring more value to the Complete Care service we offer clients,” said Matt Sawtell, VP of Managed Technology Services. “While we expect these tune ups to require 8-12 hours per client, we believe they’ll be mutually beneficial and as such have decided not to increase the price of the Complete Care services. It will also give us an opportunity to highlight new services that may be of interest.”

    “Technology practices can change quickly, and this will ensure we’re having more frequent conversation with our clients about how they’re setup,” added Chris Shelton, VP of Infrastructure. “Engaging in this way is just another example of how we’re pushing our approaches to technology management from reactive to proactive, which is good for everyone.”

    Solutions from CU*Answers Network Services: Complete Care Essentials

    Complete Care Essentials from CU*Answers Network Services presents a great way to move tech from your offices to our secure hosting facilities!  Your staff can work flexibly and securely from anywhere, with access to cloud-based email.

    Complete Care Essentials features:

    • A CNS private cloud hosted with Microsoft Active Directory, File, and Print server
    • Workstation and server patch management, for Microsoft and 3rd party application patching
    • Office 365 Hosted Exchange Email Services
    • Managed Firewall Services
    • Backup of 250GB of Data
    • Managed endpoint security including host based intrusion prevention
    • Weekly status reporting on your environment
    • SSAE 16 SOC 1 Type 2 Hosting Facilities

    The Complete Care Essentials program is designed for credit unions with $30 million or under in assets, 1 location and 10 or fewer employees.

    Ready to learn more?  Follow the link below!

    Visit the Store

    Or, to view other products and services from CU*Answers Network Services, click here to visit the front page of our online store.

    Have questions?  Contact us at:

    Solutions from CU*Answers Network Services: Remote Work Support

    Does your credit union have all the feature functionality that you need?  Are you utilizing all of the proper security features to keep your network and users safe?  CU*Answers Network Services offers a variety of scalable, secure remote access solutions, that we can help you implement for your credit union!

    CNS solutions meet the NCUA’s technical recommendations listed here.  If you did not get your remote access solution from Network Services, the experts at AdvantageCIO can help you assess the security of your current remote work setup.  Follow the link below to view all of our firewall and remote access offerings.

    Visit the Store

    Or, to view other products and services from CU*Answers Network Services, click here to visit the front page of our online store.

    Have questions?  Contact us at:

    A Note From the Help Desk: SonicWall Global Management System Maintenance


    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We will be performing an upgrade to the server that our SonicWall Global Management System (SGMS) operates on.

    Why Are We Doing This?

    We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, May 17th, starting at 12:00 PM ET and will conclude at Midnight ET.

    How Will This Impact You?

    During the maintenance period the system will be intermittently unavailable.

    All log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What Do You Need To Do?

    There is no action required on your part.  Please note that this maintenance does not interrupt the security services running on the firewalls in any way.


    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note From the Help Desk: Remote Monitoring and Management System Upgrades


    CU*Answers Service Announcement: Remote Monitoring and Management System Patch and Server Upgrades

    What Are We Doing?

    We are applying the latest upgrades to the CU*Answers Network Services Remote Monitoring and Management System and migrating the system to new server hardware.

    Why Are We Doing This?

    The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks. To expand on existing capabilities, we’ve made a major investment in the infrastructure needed to carry these services into the future.

    When Are We Doing This?

    The current system will be updated to the latest VSA Patch Thursday, May 7th at 12:00 AM ET (midnight).  Downtime will be less than 1 hour for the system patch.  We will then be cutting RMM services over to the new server hardware on Monday, May 11th starting at 12:00 AM ET (midnight).  While we expect the downtime to be brief for the server cut-over we are extending a maintenance window from 12 – 5 AM ET to give us time to validate, test, and rollback if necessary.

    How Will This Impact You?

    The Kaseya RMM System will be down on Thursday, May 7th for patching and then again on Monday, May 11th for server hardware cut-over.  Your Managed Agents will automatically start checking into the new servers when they are brought online.  During the maintenance window monitoring and alerting will be delayed however, there will be no gaps in data collection or reporting.

    What Do You Need To Do?

    No action is needed on the part of our clients.  We ask for those clients who utilize RMM to test their logon to the system after the servers have been brought online


    If you have questions or concerns, please contact the Help Desk at extension 266, or by email

    Resources to Secure Your Work from Home Staff!

    NCUA Grants Available to Help Cover Your Costs

    NCUA has announced grant programs in response to the COVID-19 pandemic to assist federally insured, low-income designated credit unions cover the costs associated with moving operations to remote locations. Qualified credit unions can apply for up to $10,000. Applications are accepted now through May 22 and are rewarded on a first-come first-serve basis, until the total allocation of $800,000 is reached. If your credit union qualifies* and is interested, you are encouraged to act soon.

    *Details about the NCUA grant can be viewed here.


    CNS and AdvantageCIO can Assist You Throughout the Process

    CU*Answers Network Services can assist credit unions in the application process by providing a proposal for the required hardware, software, and services to implement an affordable solution to meet your remote workforce needs for today and the next outbreak.

    These include:

    • Laptops (with security built-in for the remote workforce and configured for CU*BASE applications)
    • Secure remote access appliance (physical or virtual device with capacity to meet your needs)
    • Managed network services available for internal and remote access users

    For more information, contact a CNS representative today at 1.866.458.1174 or by visiting our website.

    We’re Here When You Need Us – Client Services and Network Services

    At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients.  We are committed to keeping our daily operations running smooth as usual, and are ready to assist with any questions or concerns you might have.

    If you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team.

    The Client Services and Education Team specializes in a number of areas.  From the client perspective, we are the frontline for software questions, education and to some extent, light consulting.

    Learn More

    Meet the Team

    Have questions?  If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the Answer Book.  In fact, we encourage you to use the Answer Book for any question you need to ask of a Client Service Representative.

    The Answer Book is a secure site where you can communicate questions to our Client Service staff.  That means you can include any details you like – even member account numbers or other private details you would normally never include in a regular unsecured email – and the data will remain private and secure.

    If you are not registered for Answer Book, please give us a call at 800.327.3478 ext. 255 for registration details.


    CU*Answers Network Services is a managed technology service provider, specializing in cybersecurity, business continuity, high availability, hardware, software, and services sales and support.  Our AdvantageCIO division provides strategic technology planning, IT compliance, risk management and virtual CIO services.  We bring over 17 years of experience and serve more than 200 credit unions and financial firms across the country.

    Learn More

    Meet the Team

    Have questions?  Please log into Helpdesk.  If you would like to request access, please contact CU*Answers Network Services for assistance at


    Getting in touch with CU*Answers is easy!  We even have a brochure that can inform you of “Who’s Who” within our organization.  To start up a conversation, click here to view our list of contacts.

    Reminder – A Note From the Help Desk: SSL Certificate Replacement on PROD


    What Are We Doing?

    CU*Answers is upgrading the security certificate on our IBM computers.

    Why Are We Doing This?

    This certificate is used for encrypting CU*BASE GOLD and IBM Access Client sessions between your workstations and our IBM computers.  These certificates are only valid for a few years before they need to be replaced.  This replacement is being scheduled as part of the normal life cycle maintenance for this security certificate.  We will be updating the certificates on both our production and high availability systems.

    When Are We Doing This?

    The certificate will be replaced on Saturday, March 21st, starting at 10:00 PM ET.  The upgrade will be completed by 11:00 PM ET and we do not expect any downtime during this maintenance window.

    What Do You Need To Do?

    No action is required on the part of our clients during this process.  The next time you connect to CU*Answers following the March 21st upgrade, the new certificate will be used automatically in the background.  You should not notice any change in behavior.


    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too. | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735