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Complete Care Program

    Changes Coming to Online Banking Security

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS:

    Enhancements to Online Banking Security Coming September 22nd!

    As part of CU*Answers’ ongoing commitment to strong security for online banking, CU*Answers will be making changes to the encryption used to protect member sessions.

    On 9/22 we will be disabling weaker forms of SSL encryption, including “RC4.” This will prevent member web browsers from using these weaker forms of encryption when connecting to online banking, thereby ensuring that only very strong encryption can be used.

    CU*Answers has tested these configurations and monitored current usage and we do not believe this change will prevent anyone from accessing online banking. However, if a member does encounter issues accessing online banking after this update, they should update their browsers to the latest available version and apply any outstanding vendor operating system patches.

    Do I need to do anything to get this update?

    No. The changes are made on our servers and everyone will get the new configuration the next time they connect to online banking.

    How does this improve the security of It’s Me 247?

    Security is improved because only very strong forms of encryption will be allowed.  While connections to It’s Me 247 have always used encryption, times change and encryption that was considered strong only a few years ago may now be more vulnerable to attack. Keep in mind, attempting to compromise even weaker forms of SSL encryption is very difficult, and we are not aware of any breaches or attempted breaches of this security for ItsMe247.com. We do expect that in the future we will need to continue to adjust these settings to respond to technical advances of bad actors.

    How should my credit union respond?

    We do recommend reviewing your own web sites; if they use SSL encryption, you should also consider disabling weaker ciphers. CU*Answers Web Services will also be making these changes to affected hosted websites during this maintenance. Those who don’t host with Web Services should contact their web hosting company for more information.

    Gear Up for the Network Services Boot Camp!

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Network Services Boot Camp applications are officially open!

    In addition to the previously announced Executive Boot Camps, the CU*Answers Network Services team is excited to announce the new Network Services Boot Camp! In this two-day Boot Camp, you will learn core product hardware installation, troubleshooting, best practices, and much, much more. Don’t miss this opportunity to network with your peers and gain valuable knowledge of CU*Answers, ProDOC, and CU*BASE!

    Network Services Boot Camp

    October 28 – 29, 2015

    Grand Rapids, MI

    Apply Today!

    Hurry, space is limited!

    The application period ends September 29, 2015, and only 40 seats are available for this exciting opportunity.

    Learn More About the Network Services Boot Camps

    CU*Answers Network Services Opens New Office/Retail Center

    CU*Answers Network Services announced the opening of a new office and retail center located in Grand Rapids, Michigan. With over 8,000 square feet, the center significantly expands the ability of the Network Services division to serve clients, and positions the department for future growth.

    The new center features a state-of-the-art lab for building, provisioning, and testing client equipment that is twice the size and capacity of previous labs. Inventory space is quadrupled with improved materials handling infrastructure, and office space was doubled.

    “This move was necessary to meet client capacity demands and improve our ability to serve clients in a timely fashion,” explains Matt Sawtell, AVP of Managed Technology Services. “We build equipment customized to client requirements and the lab space is key to optimizing our capacity and effectiveness.”

    The new location also features an innovative meeting space for client demos, client training and education events, and executive-level meetings. The space can be reconfigured as necessary to support any number of event configurations and features a completely wireless environment. “In 2015 there’s really no reason we should have to fight cords and cables,” explains David Wordhouse, VP Network Technologies. “So we designed this space to be cord free. We use WiFi, wireless display technologies, and power bank technologies for mobile devices, to keep spaces open, clean, safe, and flexible.”

    For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or ext. 266).

    Don’t Forget: iSweep PULSE Enhanced Management Coming Soon!

    ATTENTION ONLINE CREDIT UNIONS

    What is it?

    iSweep PULSE is a new method for remote management and monitoring of the iSweep hardware and Windows operating system. It will extend our recently announced and deployed Vault Manager capabilities and provide the following benefits:

    • Improved security by removal of the legacy Windows SSH Server
    • Integrated automated Microsoft Windows security updates and patches
    • Built-in system status and health monitoring and reporting
    • Windows patch reporting
    • System performance and capacity tracking
    • Improved logging of access activities
    • Optional available reports delivered automatically to your email inbox every month will enhance your vendor due diligence program. If you are interested in receiving iSweep system reporting from the PULSE system, please click here and send us your contact information.

    How much does iSweep PULSE cost?

    iSweep PULSE is provided at no additional cost, as all associated costs will be included in your existing iSweep management fee.

    When is iSweep PULSE coming?

    iSweep PULSE will launch on June 30, 2015.

    Do I need to do anything to get iSweep PULSE?

    Yes! We need your help to enable iSweep PULSE to communicate with CU*Answers through your firewall.

    Please provide the following information to your network administrator to ensure uninterrupted management of the iSweep. These changes need to be completed by June 30 in order to ensure uninterrupted iSweep management:

    • Make sure the iSweep can communicate outbound to CU*Answers’ RMM server (rmm.cuanswers.com) at 63.233.79.252 on TCP&UDP ports 5721
    • If outbound communications are not allowed, management of your iSweep may be affected (please note, you should NEVER allow communications inbound to your iSweep from any internet address).

    CNS Managed Clients

    We will open firewall change tickets on your behalf to make these updates. Please be on the lookout for the ticket notification.

    If you have any questions, please contact a CSO representative at 800-327.3478 option 3.

    CU*Answers Network Services Announces Fall IT Boot Camp

    CU*Answers Network Services (CNS) has announced a follow up to the first IT Boot Camp held at CU*Answers headquarters in Grand Rapids, Michigan, earlier this spring. The two-day event provides participants with an in-depth understanding of common troubleshooting related to their CU*BASE® core platform installation, best practices for managing the credit union’s network, and more. CU*Answers Network Services will be sending an invitation to all credit unions in June to sign up for the second boot camp session, which will be held in September.

    “Our first boot camp was a great success. We were able to connect with technical staff from many of our credit unions and train them on some very useful subject matter,” says Andrea Underhill, CNS Manager of Client Support and Operations.

    “It’s an opportunity for credit union IT personnel to advance their career and contribute to their organization in a new way,” Underhill continued. “We will be adding even more content to the fall agenda, including a full briefing from our Business Continuity and Recovery Services team, as well as updates from our Imaging Solutions Team.”

    For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or ext. 266).

    CU*Answers Network Services Earns SSAE 16 Certification

    CU*Answers Network Services (CNS) has received SSAE 16 SOC 1 type 2 certification for the period of July 1, 2014 through December 31, 2014.

    “In a marketplace that has many IT service providers offering similar sets of solutions and capabilities, it’s validation that CNS is fulfilling our service obligations to clients, and that the offerings themselves are appropriate for our clients’ business needs,” says Matt Sawtell, AVP of Managed Technology Services for CNS. “For credit unions, it’s a key component of the due diligence they perform for the outsourced IT services we provide.”

    Sawtell continued, “We’re pleased with the results of the report. It’s an A grade on our operational controls and their effectiveness.” The report is available for review to all clients of CU*Answers Network Services by request.

    For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or ext. 266).

    Action Required: iSweep PULSE Enhanced Management

    ATTENTION ONLINE CREDIT UNIONS

    What is it?

    iSweep PULSE is a new method for remote management and monitoring of the iSweep hardware and Windows operating system. It will extend our recently announced and deployed Vault Manager capabilities and provide the following benefits:

    • Improved security by removal of the legacy Windows SSH Server
    • Integrated automated Microsoft Windows security updates and patches
    • Built-in system status and health monitoring and reporting
    • Windows patch reporting
    • System performance and capacity tracking
    • Improved logging of access activities
    • Optional available reports delivered automatically to your email inbox every month will enhance your vendor due diligence program. If you are interested in receiving iSweep system reporting from the PULSE system, please click here and send us your contact information.

    How much does iSweep PULSE cost?

    iSweep PULSE is provided at no additional cost, as all associated costs will be included in your existing iSweep management fee.

    When is iSweep PULSE coming?

    iSweep PULSE will launch on June 30, 2015.

    Do I need to do anything to get iSweep PULSE?

    Yes! We need your help to enable iSweep PULSE to communicate with CU*Answers through your firewall.

    Please provide the following information to your network administrator to ensure uninterrupted management of the iSweep. These changes need to be completed by June 30 in order to ensure uninterrupted iSweep management:

    • Make sure the iSweep can communicate outbound to CU*Answers’ RMM server (rmm.cuanswers.com) at 63.233.79.252 on TCP&UDP ports 5721
    • If outbound communications are not allowed, management of your iSweep may be affected (please note, you should NEVER allow communications inbound to your iSweep from any internet address).

    CNS Managed Clients

    We will open firewall change tickets on your behalf to make these updates. Please be on the lookout for the ticket notification.

    If you have any questions, please contact a CSO representative at 800-327.3478 option 3.

    Reminder: Latitude 2.0 Coming on June 8th!

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    It’s finally here! On Monday, June 8th, Network Services will deploy Phase 1 of the improved Latitude ticket request system! This is will be the first phase out of three to deploy improvements; we will be deploying the other two phases later this year that will include the additional features.We’re introducing an updated, intuitive, simplified, and sleek interface, as well as these great new features!

    Please note:

    Due to this upgrade, Latitude access will be unavailable from 7 AM – 12 PM ET on Sunday, June 7th. We thank you for your patience while we integrate Phase 1 of these exciting new changes.

    User Name Format Change

    Conveniently log in to Latitude 2.0 using your email address.

    If you have not yet done so, please log in to Latitude and verify your email address and client profile information today.

    Log in to Latitude

    Categorize Project and Support Tickets

    Keep your tickets organized and managed.

    Multiple Owners Per Ticket

    Ensure all parties are in the loop with multiple ticket owners.

    Weekly Ticket Activity Report

    Track your tickets through this weekly report sent directly to you.

    This feature is coming in a later phase.

    Flag Persistent Issues

    Monitor those sticky recurring issues to help finalize resolution.

    This feature is coming in a later phase.

    Stay tuned for further updates on the remaining changes.

    Questions?

    Email the Help Desk

     

    A Note from the Network Services Help Desk

    ATTENTION CU*ANSWERS NETWORK SERVICES COMPLETE CARE CLIENTS

    RMM Agent

    If you have not already done so, please check to see if the RMM Agent icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote assistance, monitoring, and patching to your workstation. If you do not see it or need assistance locating it, please contact the Help Desk.

    Contact the Help Desk

    Symantec Endpoint Protection

    To ensure all of your workstations are equipped with Symantec Endpoint Protection for anti-virus, anti-malware, and DLP protection, please check to see if the Symantec icon  is visible in your taskbar or system tray (lower right corner of your Windows desktop). If you do not see it or need assistance locating it, please contact the Help Desk.

    Contact the Help Desk

     

    Don’t Forget: Latitude 2.0 Coming on June 8th!

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

    As a reminder, Monday, June 8th, Network Services will deploy Phase 1 of the improved Latitude ticket request system! This is will be the first phase out of three to deploy improvements; we will be deploying the other two phases later this year that will include the additional features.

    We’re introducing an updated, intuitive, simplified, and sleek interface, as well as these great new features!

    User Name Format Change

    Conveniently log in to Latitude 2.0 using your email address.

    Before we bring you this exciting change, you will need to log in to Latitude to verify your email address and client profile information.

    Log in to Latitude

    Categorize Project and Support Tickets

    Keep your tickets organized and managed.

    Multiple Owners Per Ticket

    Ensure all parties are in the loop with multiple ticket owners.

    Weekly Ticket Activity Report

    Track your tickets through this weekly report sent directly to you.

    This feature is coming in a later phase.

    Flag Persistent Issues

    Monitor those sticky recurring issues to help finalize resolution.

    This feature is coming in a later phase.

    Stay tuned for further updates on the remaining changes.

    Questions?

    Email the Help Desk

     

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735