Making Networks Work.

Complete Care Program
DataBP Continuous Data Protection
Firewall Management

    A Note From the Help Desk: Internet Explorer Version Support

    ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS

    Microsoft Ends Support for IE 8,9,10

    As of today, January 12, 2016, Microsoft has ended support for Internet Explorer versions 8, 9, and 10. Many sites still have these browsers deployed and have not upgraded to IE 11 due to compatibility issues with web based applications. While these older versions will continue to work, they will no longer receive security updates or support from Microsoft, increasing the security risk to the CU through continued use.  Network Services will be contacting all Complete Care clients to schedule upgrades to IE 11 for those sites not on this version, and would encourage you to check with vendors of web based applications to ensure their compatibility. Please let us know if you have any questions or concerns.

    Questions?

    Email the Help Desk

    Time to Schedule Your Annual Firewall Review!

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS:

    Do You Know How Your Firewall is Set Up?

    Recently, we have noticed an increased frequency of Firewall configuration questions to credit union staff during examinations. Given the increased focus on cybersecurity for credit unions, we’d like to help you prepare to answer this question with confidence the next time it’s asked.

    Schedule a FREE Firewall Review Today!

    This review, which we recommend be done annually, can be used to supplement your internal audit program and your IT vendor due diligence. During this 30-60 minute WebEx session, we’ll review your firewall settings with you, presenting the information in an easy-to-understand format and answering any questions you may have about your firewall setup.

    We’ll document any changes that we make during the review. While we won’t make any changes without your permission, we will bring to your attention any of your firewall configurations that may be outdated and in need of removal. For example, if you’ve upgraded a phone system or ATM, the old network configurations may no longer be needed.

    The best part is, the firewall review is absolutely FREE! Up to one hour of consultation per firewall is included at no charge for managed firewall clients.

    Be prepared for your next examination – click below to schedule your annual firewall review! (Be sure to schedule soon – reviews begin February 15th!)

    Schedule a Review

     

    Action Required: Budget for Router Hardware Upgrade in 2016

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNION DATA PROCESSING COORDINATOR: A Note from the Help Desk

    Budget for Router Hardware Upgrade in 2016

    The below message was sent to credit unions that are using at least one Cisco 2800 series router to connect to CU*Answers.

    Cisco has announced that the 2800 series routers will no longer be supported as of 10/31/2016. This means that after this date, Cisco will no longer provide hardware support or issue software or security updates.

    In order to maintain the ongoing security and reliability of our network, CU*Answers will also no longer support the Cisco 2800 series routers after 10/31/2016.

    What Does This Mean to You?

    Credit unions using the Cisco 2800 series router should include funds in their 2016 budget to replace this equipment prior to 10/31/2016. CU*Answers will no longer provide any support for this equipment after this date and at its discretion may disable connections that continue to use 2800 series equipment without warning should it be determined that use of the equipment represents a security or stability concern to the network.

    What is CU*Answers Doing About This?

    CU*Answers is actively working with Cisco on a special bulk purchase of new routers at a discounted rate to offer to the CUSO network. We hope to be able to extend this offer to you within the next two months.

    What Do I Need to Do?

    We recommend that you budget for replacing each 2800 series router prior to 10/31/2016. If you budget $4,000 per 2800 series router, we expect that will be adequate to cover actual replacement costs including installation.

    In order to provide as much leverage as possible with Cisco and lower associated hardware costs, it would be helpful if we knew now who could commit to upgrading their affected routers.

    Please send an email to netserv@cuanswers.com by 1/31/2016 if you know now how many routers you can commit to ordering this year between March and June. These numbers will help us in our negotiations.

    Let’s show Cisco the power of our cooperative network!

    Questions?

    Email the Help Desk

    CU*Answers Network Services Offers Router Upgrades at Special Pricing

    CU*Answers Network Services (CNS) today announced a special upgrade program to address the announced Cisco end-of-life for 2800 series of network routers. The program includes special pricing and a trade in credit towards replacement routers.

    Cisco has announced that the 2800-series of routers will reach end-of-life and will no longer be supported by Cisco as of October 31, 2016. Correspondingly, CU*Answers has also announced end-of-support for the same date. Special pricing has been secured with Cisco representing significant discounts on replacement 2911 and 4331 routers along with a trade-in credit for 2800s of between $250 and $350.

    “This provides us the opportunity to flex the muscle of the cooperative through collective bargaining for discounts on goods,” explains David Wordhouse, VP Network Technologies. “Our network has 154 2800-series routers that are eligible for the upgrade program and trade in credit. The more credit unions that can commit to upgrading in 2016, the better price we get, so we need everyone to weigh in.”

    Special pricing offers will be sent to each credit union by mid-January. For more information or to schedule a review, contact the CNS Team (netserv@cuanswers.com or ext. 266).

    REMINDER from the Help Desk: Budget for Router Hardware Upgrade in 2016

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNION DATA PROCESSING COORDINATOR:

    REMINDER: Budget for Router Hardware Upgrade in 2016

    This message was sent specifically to credit unions that, according to our records, are using at least one Cisco 2800 series router to connect to CU*Answers.

    Cisco has announced that the 2800 series routers will no longer be supported as of 10/31/2016. This means that after this date, Cisco will no longer provide hardware support or issue software or security updates.

    In order to maintain the ongoing security and reliability of our network, CU*Answers will also no longer support the Cisco 2800 series routers after 10/31/2016.

    What Does This Mean to You?

    Credit unions using the Cisco 2800 series router should include funds in their 2016 budget to replace this equipment prior to 10/31/2016. CU*Answers will no longer provide any support for this equipment after this date and at its discretion may disable connections that continue to use 2800 series equipment without warning should it be determined that use of the equipment represents a security or stability concern to the network.

    What is CU*Answers Doing About This?

    CU*Answers is actively working with Cisco on a special bulk purchase of new routers at a discounted rate to offer to the CUSO network. We hope to be able to extend this offer to you within the next two months.

    What Do I Need to Do?

    We recommend that you budget for replacing each 2800 series router prior to 10/31/2016. If you budget $4,000 per 2800 series router, we expect that will be adequate to cover actual replacement costs including installation.

    In order to provide as much leverage as possible with Cisco and lower associated hardware costs, it would be helpful if we knew now who could commit to upgrading their affected routers.

    Please send an email to netserv@cuanswers.com by 1/31/2016 if you know now how many routers you can commit to ordering next year between March and June, 2016. These numbers will help us in our negotiations.

    Let’s show Cisco the power of our cooperative network!

    Questions?

    Email the Help Desk

    A Notice From the Help Desk: Budget for Router Hardware Upgrade in 2016

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNION DATA PROCESSING COORDINATOR:

    Notice: Budget for Router Hardware Upgrade in 2016

    This message was sent specifically to credit unions that, according to our records, are using at least one Cisco 2800 series router to connect to CU*Answers.

    Cisco has announced that the 2800 series routers will no longer be supported as of 10/31/2016. This means that after this date, Cisco will no longer provide hardware support or issue software or security updates.

    In order to maintain the ongoing security and reliability of our network, CU*Answers will also no longer support the Cisco 2800 series routers after 10/31/2016.

    What Does This Mean to You?

    Credit unions using the Cisco 2800 series router should include funds in their 2016 budget to replace this equipment prior to 10/31/2016. CU*Answers will no longer provide any support for this equipment after this date and at its discretion may disable connections that continue to use 2800 series equipment without warning should it be determined that use of the equipment represents a security or stability concern to the network.

    What is CU*Answers Doing About This?

    CU*Answers is actively working with Cisco on a special bulk purchase of new routers at a discounted rate to offer to the CUSO network. We hope to be able to extend this offer to you within the next two months.

    What Do I Need to Do?

    We recommend that you budget for replacing each 2800 series router prior to 10/31/2016. If you budget $4,000 per 2800 series router, we expect that will be adequate to cover actual replacement costs including installation.

    In order to provide as much leverage as possible with Cisco and lower associated hardware costs, it would be helpful if we knew now who could commit to upgrading their affected routers.

    Please send an email to netserv@cuanswers.com by 1/31/2016 if you know now how many routers you can commit to ordering next year between March and June, 2016. These numbers will help us in our negotiations.

    Let’s show Cisco the power of our cooperative network!

    Questions?

    Email the Help Desk

    CU*Answers Network Services Launches Improved Backup Service

    CU*Answers Network Services announced today the general availability of the DataBP Generation 3 backup solution. This latest generation builds upon the success and durability of previous solutions by improving reliability and simplifying operations.

    Built on the latest technology from backup industry leader Veeam™, the DataBP Gen 3 appliance backs up virtual systems automatically using military grade encryption technology and speeds data recovery by maintaining backup copies onsite as well as in the cloud at CU*Answers’ SSAE 16 data centers.

    “We’re very excited to make this new solution available to our clients,” explains Matt Sawtell, AVP of Managed Technology Services. “After months of testing and operational design, we’re very impressed with the improvements in backup reliability and performance. We are seeing on average an 80% improvement in backup performance over our last generation appliance.”

    DataBP Gen 3 features data encryption, WAN acceleration to optimize data transfers to offsite storage, and data deduplication to minimize storage requirements. Recovery times for virtual machines are reduced significantly from the previous generation solution. For more information contact the Network Services Help Desk (helpdesk@cuanswers.com or ext. 266).

    Latitude 2.0 – Phase 2 Coming October 25th

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Latitude 2.0 – Phase 2 Coming October 25th!

    On June 8th, 2015 Network Services deployed Phase 1 of the improved Latitude ticket request system. On October 25th,  we are deploying Phase 2!

    Please note:

    Due to this upgrade, Latitude access will be unavailable for around 30 minutes on Sunday, October 25th. We thank you for your patience while we enable these exciting new updates to Latitude.

    Just some of the improvements include:

    User Contact Information

    If you click or hover over a contact or technician name in a ticket, basic contact information will display in a pop up window. This will make it easier to identify who is working on an issue and contact them if need be.

    Client Emailed Reports

    Clients will receive a report every Monday with a list of all tickets that are in “waiting on customer” status for quick and easy follow up.

    Flag Persistent Issues

    If there is a sticky issue that you’re tracking, this option will allow technicians to mark it as “Persistent” for quick reference. Technicians will be able to view all persistent tickets per client, allowing for better analysis and resolution of chronic issues.

    Reporting for Technicians

    Technicians will receive daily reports of all tickets due in the next 48 hours, as well as weekly reports outlining all of their tickets. With this increase in reporting and accountability comes an increase in prompt response time to time sensitive issues.

    Bug fixes

    As we continue to develop out Latitude we are also addressing any bugs that we find in the previous version. Version 2.0 corrects the few issues discovered, creating an easier and more productive experience.

    Questions?

    Email the Help Desk

    CU*Answers Hosts New Network Services IT Boot Camp

    CU*Answers announced it will host its second Network Services IT Boot Camp in October, for which it is now accepting applications. This past spring, CU*Answers held its first IT Boot Camp event, which received rave reviews. The biannual Network Services IT Boot Camp, held at CU*Answers corporate headquarters in Grand Rapids, Michigan, is designed to provide credit union IT staff an in‐depth knowledge of CU*BASE® and ProDOC installation and troubleshooting. The event also aims to achieve tighter integration between credit union IT staff and the CU*Answers Network Services team.

    With a two-day session held each quarter, the Boot Camp is an intensive training experience that provides participants with an in-depth knowledge of core product installation and troubleshooting, as well as an inside look at CU*Answers Network Services reporting, security, and administration tools and standards.

    Application Period Extended for the Network Services Boot Camp

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS:

    The application period has been extended for the Network Services Boot Camp, but act fast – there are only a few seats left!

    In this two-day Boot Camp, you will learn core product hardware installation, troubleshooting, best practices, and much, much more. Don’t miss this opportunity to network with your peers and gain valuable knowledge of CU*Answers, ProDoc, and CU*BASE!

    Network Services Boot Camp

    October 28 – 29, 2015

    Grand Rapids, MI

    Apply Now

    The final application period ends October 7!

    Learn More About the Network Services Boot Camp

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735