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    A Note from Network Services: Close Out Report Regarding the Microsoft Exchange Vulnerability

    CU*Answers has issued a close out report regarding the Microsoft Exchange vulnerability.  This report is intended to assist our clients in understanding the mitigation steps taken as a result of the vulnerability, and to provide clients with a report that can be provided to their Boards and examiners.  A copy of the report is available here for your convenience.

    Please contact the CU*Answers Network Services team if you have any questions or concerns regarding either the report or the Microsoft Exchange incident in general.

    Have a question for CU*Answers? Who do you call?

    At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team.

    The Client Services and Education Team specializes in a number of areas.  From the client perspective, we are the frontline for software questions, education and to some extent, light consulting.

    Learn More

    Meet the Team

    Have questions?  If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the Answer Book.  In fact, we encourage you to use the Answer Book for any question you need to ask of a Client Service Representative.

    The Answer Book is a secure site where you can communicate questions to our Client Service staff.  That means you can include any details you like – even member account numbers or other private details you would normally never include in a regular unsecured email – and the data will remain private and secure.

    If you are not registered for Answer Book, please give us a call at 800.327.3478 ext. 255 for registration details.

     

    CU*Answers Network Services is a managed technology service provider, specializing in cybersecurity, business continuity, high availability, hardware, software, and services sales and support.  Our AdvantageCIO division provides strategic technology planning, IT compliance, risk management and virtual CIO services.  We bring over 17 years of experience and serve more than 200 credit unions and financial firms across the country.

    Learn More

    Meet the Team

    Have questions?  Please log into Helpdesk.  If you would like to request access, please contact CU*Answers Network Services for assistance at helpdesk.cuanswers.com.

     

    Getting in touch with CU*Answers is easy!  We even have a brochure that can inform you of “Who’s Who” within our organization.  To start up a conversation, click here to view our list of contacts.

    A Note from Network Services: Close Out Report Regarding the SonicWall Vulnerability

    CU*Answers has issued a close out report regarding the recent SonicWall vulnerability.  This report is intended to assist our clients in understanding the mitigation steps taken as a result of the vulnerability, and to provide clients with a report that can be provided to their Boards and examiners.  A copy of the report is available here for your convenience.

    This issue was complex and had several phases, which are detailed in the report.  Please contact the CU*Answers Network Services team if you have any questions or concerns regarding either the report or the SonicWall incident in general.

    Here Comes the Newest Version of LegaSuite!

    It’s time for another LegaSuite Client update!

    Periodically we need to update all credit union branch workstations to run the latest version of the LegaSuite Client software.  This is the underlying client software your PC uses to run CU*BASE GOLD.  We are currently running on version 8.2.2 and will be moving to version 8.5.4.

    What do you need to do?

    We have created a simple installer that takes just a click and a few seconds to run.  Use the link below for instructions.

    LegaSuite Upgrade

    Note that this process does require administrator privileges to be run on the PC.  That means your IT team needs to make arrangements for an administrator to run the update on every individual workstation, unless you have set up some network tools to assist with the process.

    When do you need to do it?

    The final deadline for all workstations to complete the upgrade is August 1, 2021.  But more importantly, if you want to switch to the new vertical receipt format coming with the 21.05 release, you must complete your LegaSuite update before your conversion can be scheduled.

    So don’t delay!  Get started today and you’ll be done before you know it.

    Special note for CU*Answers Network Services Managed Clients

    If you are a Managed Services Client, we will take care of this process for you.

    Not currently a Managed Services Client?  Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!

    Visit the Store

    If you have any questions, or if you are encountering any difficulties completing the upgrade to version 8.5.4, please contact the Help Desk at extension 266, or by email.

    Don’t Forget: We’re Offering a Special Promotion for the Cisco 2900 Router Upgrade

    Cisco has announced the End of Life for the 2900 series routers. Your credit union may currently have these routers in use for connectivity to CU*Answers.

    To assist credit unions in upgrading this equipment, CU*Answers will be offering a special discount until March 31st.  This discount will reduce the router from its normal price of over $3,200 to $2,900, for a savings of over $300.  We will also discount the installation labor from $500 to $250.

    Visit the Store to Sign Up Today

    Please note: if your Cisco 2900 has a dedicated MPLS circuit, additional equipment may be required.  If this is the case for your credit union, please reach out to confirm with our team, or contact us with any questions you might have at: helpdesk@cuanswers.com.

    A Note from Network Services Regarding the Recent Microsoft Exchange Server Vulnerability

    CU*Answers has received inquiries from clients regarding the Exchange server vulnerability reported by Microsoft on March 2.  Questions include the risk this issue presents across the cooperative, CU*Answers steps in mitigating the problem, and our response to our own critical vendors.

    CU*Answers Network Managed Clients.  The CU*Answers Network Services Team has applied patches to all clients who may be affected by this vulnerability.  In addition, our team has deployed tools to monitor for any evidence of a security breach to a managed client Exchange server.  CU*Answers Network Services will reach out to you directly if there is evidence of a security breach to your Exchange server.  If our team does not reach out to you directly, we have not found evidence of a security compromise to your Exchange server.  CU*Answers is aware this is an ongoing situation and will continue to review and adjust our tools as new information is released by Microsoft.

    Unmanaged Clients.  If you have Exchange servers and are not managed by CU*Answers, we recommend you research the vulnerability and deploy critical patches and review the server for known indicators of compromise in accordance with Microsoft instructions and your own Incident Management plan.

    CU*Answers Own Internal Network.  CU*Answers uses Exchange servers for its own internal email. Upon learning of the announcement by Microsoft, CU*Answers patched its own servers, and used Microsoft tools to scan for vulnerabilities.  Our team found no evidence CU*Answers’ internal systems were compromised.  CU*Answers continues to review its own internal systems for any evidence of a security breach.

    Critical Vendors.  The AuditLink Team at CU*Answers is in the process of requesting a response from our critical vendors regarding the Exchange server vulnerability.  Should CU*Answers learn a third-party vendor is affected, CU*Answers will respond in accordance with its contractual obligations to clients, any applicable laws, and its own internal Information Security Program.

    This incident has had significant impact across the United States, with some estimates concluding over 30,000 business are affected in the United States alone.  CU*Answers will continue to remain vigilant regarding any new information or updates as this situation continues to unfold.

    Information on the vulnerability and Microsoft’s response can be found here:

    https://msrc-blog.microsoft.com/2021/03/02/multiple-security-updates-released-for-exchange-server/

    https://www.cisa.gov/ed2102

    A Note From the Help Desk: SonicWall Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We will be upgrading the SonicWall Global Management System (SGMS).

    Why Are We Doing This?

    This is a maintenance release that contains bug fixes and will keep us current with vendor support.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, March 14th, starting at 12:00 PM ET and will conclude at Midnight ET.

    How Will This Impact You?

    During the maintenance period the system will be intermittently unavailable.

    All log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What Do You Need To Do?

    There is no action required on your part.  Please note that this maintenance does not interrupt the security services running on the firewalls in any way.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    Announcing a Special Promotion for the Cisco 2900 Router Upgrade

    Cisco has announced the End of Life for the 2900 series routers. Your credit union may currently have these routers in use for connectivity to CU*Answers.

    To assist credit unions in upgrading this equipment, CU*Answers will be offering a special discount until March 31st.  This discount will reduce the router from its normal price of over $3,200 to $2,900, for a savings of over $300.  We will also discount the installation labor from $500 to $250.

    Visit the Store to Sign Up Today

    Please note: if your Cisco 2900 has a dedicated MPLS circuit, additional equipment may be required.  If this is the case for your credit union, please reach out to confirm with our team, or contact us with any questions you might have at: helpdesk@cuanswers.com.

    A Note From the Help Desk: SonicWall Global Management System Maintenance

    ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS

    SonicWALL Global Management System Maintenance

    What Are We Doing?

    We will be upgrading the Sonicwall Global Management System (SGMS).

    Why Are We Doing This?

    This is a maintenance release that contains bug fixes and will keep us current with vendor support.

    When Are We Doing This?

    This upgrade will be deployed on Sunday, March 14th, starting at 12:00 PM ET and will conclude at Midnight ET.

    How Will This Impact You?

    During the maintenance period the system will be intermittently unavailable.

    All log collection will be paused and this will be reflected on the reports with no data summarized during the maintenance period.

    What Do You Need To Do?

    There is no action required on your part.  Please note that this maintenance does not interrupt the security services running on the firewalls in any way.

     

    If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

    A Note from Network Services: Patching Completed for the Recent UNIX and Linux Sudo Vulnerability

    On Tuesday, January 26, a vulnerability was announced which affected UNIX and Linux operation systems running Sudo versions prior to 1.9.5p2.  This vulnerability affected user privilege management services.  For further details on this, please refer to our previous announcement.

    We have patched all CU*Answers and client servers affected by this vulnerability.  Guapples, which are not impacted by this vulnerability, will be patched during regularly scheduled maintenance.

    If you have any questions please contact the Help Desk at extension 266, or by email.

    CU*Answers Network Services is a full-service network technology solutions provider. We specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

    Why CU*Answers Network Services?

    • Nationwide Network Reach: 24/7 real-time monitoring and management of thousands of devices and hundreds of networks across the U.S.
    • Compliance Expertise: policy development, implementation, and consulting for highly regulated industries
    • Proven high availability solutions for critical applications: hosted or on-premise
    • Custom, secure web application development by certified experts
    • Multiple state-of-the-art data centers
    More than just a service provider, we're an extension of your staff with the expertise to cut through the confusion and deliver the solutions you need at a price you can afford. Rest assured that if our team can deliver to the exacting standards required by highly regulated industries, CU*Answers Network Services can meet your needs too.
    www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735