Network Services Enhances Project Management Capabilities

CU*Answers Network Services recently promoted Andrea LaForge to serve as Client Project and Support Coordinator.

Some of LaForge’s initial objectives include implementing a managed project lifecycle for each new client project and published support and escalation process for all existing clients. She has extensive experience managing conversion client service and implementation through the client services team at CU*Answers.

Matt Sawtell, AVP of Managed Technology Services for CNS comments, “We are excited about the passion, skills and capabilities Andrea brings to our team. The dedicated focus on product delivery and the focus on streamlining client support processes will be of immediate benefit to both clients and the CNS team.”

CNS plans to launch the new project lifecycle management processes for all new clients on February, 1, 2013.

About CU*Answers, Inc.

CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded 40+ years ago, CU*Answers is a 100% credit union-owned CUSO providing services to credit unions representing nearly 1.5 million members and $10 billion in credit union assets. For more information, visit | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735