CU*Answers Network Services extends support hours

CU*Answers Network Services (CNS) is pleased to announce an extension of its Helpdesk live support hours to midnight ET. The availability of live support started January 15, 2019. “2019 is going to be an exciting year for CNS as we expand our client base to the west coast and Hawaii,” said Matt Sawtell, VP of Managed Technology Services. “While we’ve be running engineering three shifts for 24-hour coverage, having live support certainly increases our accessibility to these clients.”

“Even our clients in eastern and central time zones will see value in someone to assist during the evening,” added Sarah Sweet, CNS Client Support Coordinator, “In a 24×7 world, it’s really important to us to be there when our clients need us.” CNS previously had live support until 6pm ET.


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