A Note From the Help Desk: Update to Your Anti-Virus Software

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

What Are We Doing?

CU*Answers Network Services will be updating your Anti-Virus software.  In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect.

The removal of the Symnatec Anti-Virus solution and the installation of the Trend Micro solution will not require a reboot of your workstation to function properly.  We do recommend that you reboot your workstation at some point following the update, but you can do so at your leisure.  However, if your web browser is open during the installation process, you will need to close it and reopen it so that the Trend Micro Security Agent can finish updating.

When it is time to restart your browser session, the install agent will let you know by alerting you through the Windows Notification System:

You might also notice that the Trend Micro icon in the Windows System Tray has an exclamation point over it, and that the console will look like the image below:

Simply close your browser session and reopen it, and the Security Agent will finish updating.

When Are We Doing This?

Over the course of the next month, we will be opening tickets to notify our Complete Care clients when the migration for your credit union will be scheduled.  The ticket will be opened 2 days prior to the migrations, and will include details on what to expect and what we will need from you.

Why Are We Doing It?

We conducted a review of endpoint solutions and determined that the combination of features, cost and integration points to our management toolset made Trend Micro’s Worry-Free Business a better fit than Symnatec Endpoint.  We are looking forward to demonstrating these as we move forward with the rollout.

 

If you have questions or concerns, please contact the Help Desk at extension 266, or by email.


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www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735