A Note From the Help Desk: CUA Service Announcement – Client Backup Monitoring Procedure Change

What Are We Doing?

We are enhancing our backup monitoring process by utilizing new tools available from the vendor.

Why Are We Doing This?

These new tools allow us to monitor and audit more of the environment, while also giving us more precise data to create tickets based on.

For example, the backup system immediately retries failed backup jobs.  Currently, we open a ticket for a failed backup job even if the subsequent retry is successful.  This generates a lot confusion as to the health of the backup system.  We will reduce that confusion by utilizing the new tools to better ensure there is backup coverage.

When Are We Doing This?

We will begin the new backup monitoring process on Monday, January 20th.

How Will This Impact You?

You will continue to receive the same reports that you always have.

You will see new types of tickets, such as Quota warning and jobs that are disabled.  Please note that these tickets will typically not require input from you, but reflect our work keeping the backup system healthy.

You should see fewer tickets overall, which will show a more accurate representation of work that is needed.

What Do You Need To Do?

This will not affect your daily/weekly/monthly reports that will be delivered to schedule as usual.

You will still be responsible for reviewing the backup reports to ensure that all important devices are being backed up.


If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735