Author Archives: Andrew MacMillan

A Note From the Help Desk: Annual Firewall Review

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS Do You Know How Your Firewall is Set Up? As part of your ongoing technology oversight, we encourage you to meet with us and review your firewall configuration on an annual basis.  Given the increased and continued focus on cybersecurity for credit unions, we’d like to help you learn… Read more »

A Note From the Help Desk: Firewall Management System Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Firewall Management System Maintenance What Are We Doing? We will be performing maintenance on our firewall management system (https://sgms.cuanswers.com). When Are We Doing This? We will be performing maintenance from 6:00 PM to 7:00 PM ET on Thursday, February 28. Why Are We Doing It? We are performing this… Read more »

Expanded Support Hours Coming to the Network Services Team

The Network Services team is pleased to announce that we will be offering extended hours to provide additional support to our client credit unions west of the Eastern Time Zone! Beginning Tuesday, January 15, Network Services will be expanding our queue coverage from 7:30 AM ET until midnight.  Then, from midnight until 7:30 AM ET,… Read more »

A Note From the Help Desk: Firewall Management System Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Firewall Management System Maintenance What Are We Doing? We will be performing maintenance on our firewall management system (https://sgms.cuanswers.com). When Are We Doing This? We will be performing maintenance from 6:00 PM to 7:00 PM ET this evening, January 9. Why Are We Doing It? We are performing this… Read more »

Don’t Forget: Windows 7 End of Support is Coming

Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020. After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE… Read more »

Don’t Forget: Windows 7 End of Support is Coming

Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020. After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE… Read more »

Reminder – A Note From the Help Desk: New Help Desk Client

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS What Are We Doing? We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com. When Are We Doing This? We will be performing this upgrade on Monday, December 3rd. Why Are We Doing It? After many years, we have outgrown our current system, and are… Read more »

Reminder – A Note From the Help Desk: New Help Desk Client

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS What Are We Doing? We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com. When Are We Doing This? We will be performing this upgrade on Monday, December 3rd. Why Are We Doing It? After many years, we have outgrown our current system, and are… Read more »

Self-Processing Credit Unions: Get Ready for the Year-End Release

ATTENTION SELF-PROCESSING CREDIT UNIONS Don’t forget: the 18.12 CU*BASE Release is coming December 10-11!  In addition to tax-related changes, the year-end release will see the implementation of the LegaSuite and iAccess upgrades from the 18.11 Release. It is very important that your credit union has the LegaSuite and iAccess upgrades completed before the year-end release… Read more »

Don’t Forget: Windows 7 End of Support is Coming

Microsoft has announced the end of support for the Windows 7 operating system.  Windows 7 is currently in extended support, which will be ending on January 14, 2020. After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft.  When vendor support ends, CU*Answers will also discontinue support of CU*BASE… Read more »

www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735