Author Archives: Andrew MacMillan

Reminder – A Note From the Help Desk: SSL Certificate Replacement on PROD

ATTENTION DATA PROCESSING COORDINATOR What Are We Doing? CU*Answers is upgrading the security certificate on our IBM computers. Why Are We Doing This? This certificate is used for encrypting CU*BASE GOLD and IBM Access Client sessions between your workstations and our IBM computers.  These certificates are only valid for a few years before they need… Read more »

A Note From the Help Desk: SSL Certificate Replacement on PROD

ATTENTION DATA PROCESSING COORDINATOR What Are We Doing? CU*Answers is upgrading the security certificate on our IBM computers. Why Are We Doing This? This certificate is used for encrypting CU*BASE GOLD and IBM Access Client sessions between your workstations and our IBM computers.  These certificates are only valid for a few years before they need… Read more »

Reminder – A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

What Are We Doing? We are migrating the Kaseya Remote Monitoring and Management (RMM) System to new server hardware. Why Are We Doing This? The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks.  To expand on existing capabilities, we’ve made a major investment in the infrastructure… Read more »

A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

What Are We Doing? We are migrating the Kaseya Remote Monitoring and Management (RMM) System to new server hardware. Why Are We Doing This? The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks.  To expand on existing capabilities, we’ve made a major investment in the infrastructure… Read more »

A Note From the Help Desk: Moving Kaseya Cloud Backups to Veeam Backups

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS What Are We Doing? We will be migrating clients from Kaseya Cloud backups to Veeam backups.  This will affect all current Kaseya Cloud Backup clients. Why Are We Doing This? We are making this change in order to standardize our backup technologies, which will improve backup experience and support…. Read more »

Have a question for CU*Answers? Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

A Note From the Help Desk: CUA Service Announcement – Client Backup Monitoring Procedure Change

What Are We Doing? We are enhancing our backup monitoring process by utilizing new tools available from the vendor. Why Are We Doing This? These new tools allow us to monitor and audit more of the environment, while also giving us more precise data to create tickets based on. For example, the backup system immediately… Read more »

A Note From the Help Desk: CU*Answers Network Services Response to Significant Microsoft Vulnerabilities

CU*Answers Network Services has been tracking two significant Microsoft vulnerabilities published yesterday and how to remediate them. Due to the scope and severity of the issues, the US government has taken the rare step of also publishing alerts for these vulnerabilities through US-CERT and the Department of Homeland Security. About the Vulnerabilities: The first vulnerability… Read more »

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to our SonicWall Global Management System (SGMS). Why Are We Doing This? We are performing this upgrade to maintain support for the environment. When Are We Doing This? This upgrade will be performed on… Read more »

A Note From the Help Desk: Microsoft Re-Releases Security Update

What Are We Doing? We will be applying security patches that Microsoft has re-released to address a vulnerability in Microsoft software. Why Are We Doing This? Applying these patches is necessary to prevent the possibility of a remote attack affecting the system. When Are We Doing This? We will begin this work tonight, October 4,… Read more »

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