Author Archives: Andrew MacMillan

Announcing a Special Promotion for the Cisco 2900 Router Upgrade

Cisco has announced the End of Life for the 2900 series routers. Your credit union may currently have these routers in use for connectivity to CU*Answers. To assist credit unions in upgrading this equipment, CU*Answers will be offering a special discount until March 31st.  This discount will reduce the router from its normal price of… Read more »

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be upgrading the Sonicwall Global Management System (SGMS). Why Are We Doing This? This is a maintenance release that contains bug fixes and will keep us current with vendor support. When Are We Doing This? This upgrade will… Read more »

A Note from Network Services: Patching Completed for the Recent UNIX and Linux Sudo Vulnerability

On Tuesday, January 26, a vulnerability was announced which affected UNIX and Linux operation systems running Sudo versions prior to 1.9.5p2.  This vulnerability affected user privilege management services.  For further details on this, please refer to our previous announcement. We have patched all CU*Answers and client servers affected by this vulnerability.  Guapples, which are not… Read more »

A Note from Network Services on the Recent UNIX and Linux Sudo Vulnerability

Yesterday, January 26, a vulnerability was announced affecting UNIX and Linux operating systems running Sudo versions prior to 1.9.5p2.  This vulnerability affects user privilege management services. Initial reports indicate this vulnerability is difficult to exploit remotely, and there is no evidence this vulnerability has been used to attack any systems managed by CU*Answers.  As with… Read more »

A Note from Network Services: A Follow Up on the Recent Orion SolarWinds Vulnerability

Many of our clients continue to be pressured by state and federal regulators regarding the Orion SolarWinds breach, and have asked CU*Answers for additional clarification regarding our process since announcement of the attack.  As you may recall, CU*Answers announced on December 16 that we do not use Orion SolarWinds and are not directly affected by… Read more »

Have a question for CU*Answers? Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the platform that manages and reports on firewall and remote access activity, the SonicWall Global Management System (SGMS). Why Are We Doing This? We are performing this upgrade to ensure the continued reliable… Read more »

A Note From the Help Desk: SGMS Firewall Management

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SGMS Firewall Management What Happened? On December 13th, we performed an upgrade of the Sonicwall Global Management System (SGMS).  Following this upgrade, it was discovered that the task execution functionality was not working properly. How Will This Impact You? Options for logging and reporting were not impacted by the… Read more »

A Note from Network Services Regarding the Recent Orion SolarWinds Vulnerability

CU*Answers has received inquiries from clients regarding the much-publicized Orion SolarWinds vulnerability, and the risk this potential breach may present across the cooperative.  CU*Answers does not use or manage the Orion SolarWinds product internally or at any client sites.  If your credit union is affected by the Orion SolarWinds vulnerability, we recommend taking steps provided… Read more »

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the platform that manages and reports on firewall and remote access activity, the SonicWall Global Management System (SGMS). Why Are We Doing This? We are performing this upgrade to ensure the continued reliable… Read more »

www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735