Author Archives: Andrew MacMillan

A Note From the Help Desk: CUA Service Announcement – Client Backup Monitoring Procedure Change

What Are We Doing? We are enhancing our backup monitoring process by utilizing new tools available from the vendor. Why Are We Doing This? These new tools allow us to monitor and audit more of the environment, while also giving us more precise data to create tickets based on. For example, the backup system immediately… Read more »

A Note From the Help Desk: CU*Answers Network Services Response to Significant Microsoft Vulnerabilities

CU*Answers Network Services has been tracking two significant Microsoft vulnerabilities published yesterday and how to remediate them. Due to the scope and severity of the issues, the US government has taken the rare step of also publishing alerts for these vulnerabilities through US-CERT and the Department of Homeland Security. About the Vulnerabilities: The first vulnerability… Read more »

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to our SonicWall Global Management System (SGMS). Why Are We Doing This? We are performing this upgrade to maintain support for the environment. When Are We Doing This? This upgrade will be performed on… Read more »

A Note From the Help Desk: Microsoft Re-Releases Security Update

What Are We Doing? We will be applying security patches that Microsoft has re-released to address a vulnerability in Microsoft software. Why Are We Doing This? Applying these patches is necessary to prevent the possibility of a remote attack affecting the system. When Are We Doing This? We will begin this work tonight, October 4,… Read more »

A Note From the Help Desk: GoAnywhere Maintenance

What Are We Doing? We will be upgrading GoAnywhere, our platform for DataOnTheMove. Why Are We Doing This? We are moving to the latest version of GoAnywhere to ensure continued reliable service for our clients. When Are We Doing This? The upgrade will be deployed on Sunday, October 13 from 5:00 AM to 8:00 AM… Read more »

Have a question for CU*Answers? Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

A Note From the Help Desk: SonicWALL Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? CU*Answers Network Services will be upgrading our SonicWALL Global Management System from version 8.6 to version 8.7. Why Are We Doing This? We are performing this upgrade to improve the reliability of our client firewall backups. When Are We Doing… Read more »

Reminder – A Note From the Help Desk: Update to Your Anti-Virus Software

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS What Are We Doing? CU*Answers Network Services will be updating your Anti-Virus software.  In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect. The removal of the Symnatec Anti-Virus solution and the installation… Read more »

A Note From the Help Desk: Update to Your Anti-Virus Software

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS What Are We Doing? CU*Answers Network Services will be updating your Anti-Virus software.  In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect. The removal of the Symnatec Anti-Virus solution and the installation… Read more »

A Note From the Help Desk: Annual Firewall Review

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS Do You Know How Your Firewall is Set Up? As part of your ongoing technology oversight, we encourage you to meet with us and review your firewall configuration on an annual basis.  Given the increased and continued focus on cybersecurity for credit unions, we’d like to help you learn… Read more »

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