Author Archives: Stacy Brower

A Note From the Help Desk: Remote Monitoring and Management System Upgrades

ATTENTION NETWORK SERVICES MANAGED SERVICES CLIENTS CU*Answers Service Announcement: Remote Monitoring and Management System Patch and Server Upgrades What Are We Doing? We are applying the latest upgrades to the CU*Answers Network Services Remote Monitoring and Management System and migrating the system to new server hardware. Why Are We Doing This? The Remote Monitoring and… Read more »

A Note From the Help Desk: GoAnywhere Maintenance

What Are We Doing? We will be upgrading our GoAnywhere server. Why Are We Doing It? We are performing improvements to our network in order to improve system reliability and functionality. When Are We Doing This? This upgrade is scheduled for Wednesday, November 14, at 12:01 AM and is expected to be completed before 2:30… Read more »

Did you do BOTH of the workstation upgrades?

ATTENTION ONLINE AND SELF PROCESSING CREDIT UNIONS You’re probably tired of hearing about this project by now, but it’s so critical that we wanted to double-check: Did you run BOTH of the upgrades?  You should have completed two upgrade tasks, one for iAccess and a separate one for the LegaSuite upgrade.  If you’re not sure,… Read more »

Time is Running Short! Complete Your Client Access & LegaSuite Upgrade Today!

Time is running out!  Make sure your credit union completes the necessary upgrades to both IBM iAccess and LegaSuite.  These new versions are required on all CU*BASE workstations and must be completed before November 11. Don’t wait – make sure you complete these updates before the November 11 deadline.  If you don’t, you will NOT… Read more »

A Note From the Help Desk: Meltdown and Spectre

Meltdown and Spectre: This Week’s Security Advisory This week, news broke about two vulnerabilities now being referred to by the press as Meltdown and Spectre. What is Meltdown and Spectre? These are hardware vulnerabilities that affect many different types of devices. Meltdown affects nearly all devices with Intel CPUs, and Spectre affects nearly all modern CPUs… Read more »

A Note From the Help Desk: SonicWALL Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance Scheduled What Are We Doing? Network Services will be applying a patch to the SonicWALL Global Management System. Why We Are Doing It? We are doing the upgrade to stay current with vendor releases. When We Are Doing It? The upgrade will be deployed… Read more »

Help Us Help You!

HelpDeskFiveW

Need help from the CU*Answers Network Services team? Use the 5 W’s To Help Network Services Help You! Launching a new product, service, or initiative? Have an issue that requires assistance? Help us help you! Whether it’s making sure the right people have access to the appropriate resources or ensuring teams can connect to the new services… Read more »

Help Us Help You!

HelpDeskFiveW

Need help from the CU*Answers Network Services team? Use the 5 W’s To Help Network Services Help You! Launching a new product, service, or initiative? Have an issue that requires assistance? Help us help you! Whether it’s making sure the right people have access to the appropriate resources or ensuring teams can connect to the new services… Read more »

Don’t Forget: Latitude 2.0 Phase 3 Coming This Weekend

From the Help Desk

Latitude 2.0 Phase 3 Arriving August 21, 2016! We’re excited to announce that on Sunday, August 21, Network Services will deploy the third phase in the series of enhancements to the improved Latitude ticket request system. In this phase, you can expect the following enhancements: Help Desk Email Integration Clients who are users in Latitude that… Read more »

A Note From the Help Desk: Latitude 2.0 Phase 3 Coming This Weekend

From the Help Desk

Latitude 2.0 Phase 3 Arriving August 21, 2016! We’re excited to announce that on Sunday, August 21, Network Services will deploy the third phase in the series of enhancements to the improved Latitude ticket request system. In this phase, you can expect the following enhancements: Help Desk Email Integration Clients who are users in Latitude that… Read more »

www.cuasterisk.com | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735