CIC’s Fax Server is integrated with popular mail systems and offers not only desktop faxing but also fax-on-demand and fax broadcasting.
Interaction Fax Overview Features
- CIC is a complete desktop fax server system
- CIC acts as a fax on-demand system
- Universal line ports serve as fax trunks as well as PBX, ACD, voicemail, etc.
- One DID number can serve as both individual or workgroup telephone numbers and fax
- Simple fax reporting. Writes out information on incoming and outgoing faxes to a log file for simple reports.
- Fax image files stored as TIFF-compatible files or as .i3f-compatible (ININ proprietary) files
- Support for Microsoft Terminal Server and Citrix Metaframe XP environments
- With optional add-on Interaction Recorder, may electronically record inbound fax for greater confidentiality. May optionally encrypt the fax recording, store and index them for quick, secure retrieval.
System Configuration
- Fax Lines Directly into Server
- Dialogic Configuration
- From 1 to 12 Fax Ports per Board
- Multiple Fax Boards for High Volume
- Letter and A4 page size support
- Variable sized cover page templates
Receiving Faxes
- High and Low Resolution
- Group I, II, and III
- Number/Size Limited Only by Disk Space
- Sent to E-mail Server as Attachments if Unified Messaging user. Sent to Interaction Message Store if Voicemail Only user.
Routing Faxes
- Direct Inbound Dialing (DID)
- DID is supported
- Sender Enters Extension Number
- Administrator Routing
- Faxes to Assigned Administrator(s)
- Forward Based on Cover Page
- Notification of Sent Status
- Users may configure notification by e-mail if fax was sent successfully, or if the fax failed.
- User may also optionally monitor fax send progress.
Viewing/Retrieving Faxes
- Desktop Access via E-mail
- Appear with E-mail, Voice Mail, etc. in Unified Messaging Inbox
- Access Directly from E-mail with Unified Messaging Inbox
- Access Directly from optional Interaction Client .NET Edition tab for Unified Messaging or Voicemail Only users
- Rotate/Resize/Zoom
- Gray Scale/Invert Image
- Print with Options
- Annotate FAX before sending
- Add lines, shapes, text, images, and drawings
- Change font, color style, etc.
- Support for localized fax headers for Aculab and Dialogic boarded solutions
- Add lines, shapes, text, images, and drawings
- Phone Access
- Use any Touch-tone Phone
- Send to Nearby Fax Machine
Interaction Mobile Office
- Speech-enabled access to faxes. Listen to fax receipts, save, forward and other operations. This feature has a speech recognition server as a prerequisite.
- Internet Access via Web Browser (with Exchange client)
Composing Faxes
- Add Predefined Fax Cover Page
- Send Fax to Fax Machine
- Cut and Paste pages from multiple faxes
Sending Faxes
Using E-mail
- Include Other Attachments
- Rendered on Server
- Queued for Transmission
- Using Print Driver
- Same Call Fax-Back
- Allows a fax to be sent over an already existing voice call
- The Fax tool steps can create faxes from any PDF Document, Word document, PowerPoint presentation and supported bitmap formats
- Send and receive faxes using T.38 protocol
Server-side Fax Rendering
- Incorporates Microsoft Office components from within handlers to dynamically render common document formats including Word and PowerPoint
- Render Adobe PDFs as faxes
Account Code Support
- Users can use account codes to organize outgoing faxes by customer or company.
- Assign separate account codes to different recipients of the same fax.
- Administrators can generate reports to categorize call details by account codes.
Configuring and Administering Faxes
- Centralized Administration
- Fax to Port Mapping
- Fax Receipt Timeout
- Fax Send
- Speed
- Number of Retries
- Delay Between Retries
- Default Fax Group
- Default Fax Appearance
- Page Header Text
- From Name
- From Company
- From Fax Number
- From Voice Number
- Cover Page
- Interaction Fax uses the same TCP/IP connection as Interaction Client for submitting faxes. This allows it to work through a firewall configured to allow Interaction Client traffic.
- Client Fax Printer Driver Supplied with CIC
- “Interaction Fax” Printer
- Fax from Any Application
- Send Fax to contacts in Microsoft Outlook
- Queuing of Faxes
- Managed by Server
- Administrator May Defer Sending for Off-Peak Rates
Note: Fax on-demand and fax broadcast functionality are supported on CIC. However, these applications must be configured. Please see your sales representative for timeframes and cost estimates.
- Customer Interaction Center Integration with Microsoft Office Communications Server
- Customer Interaction Center PBX Feature List
- Customer Interaction Center ACD Feature List
- Customer Interaction Center Supervisory Monitoring Feature List
- Customer Interaction Center IVR Feature List
- Customer Interaction Center Unified Messaging and Voice Mail Feature List
- Customer Interaction Center Interaction Fax Feature List
- Customer Interaction Center Interaction Client Feature List