CU*Answers Network Services

CIC’s Fax Server is integrated with popular mail systems and offers not only desktop faxing but also fax-on-demand and fax broadcasting.

Interaction Fax Overview Features

• CIC is a complete desktop fax server system
• CIC acts as a fax on-demand system
• Universal line ports serve as fax trunks as well as PBX, ACD, voicemail, etc.
• One DID number can serve as both individual or workgroup telephone numbers and fax
• Simple fax reporting. Writes out information on incoming and outgoing faxes to a log file for simple reports.
  • Fax image files stored as TIFF-compatible files or as .i3f-compatible (ININ proprietary) files
  • Support for Microsoft Terminal Server and Citrix Metaframe XP environments
• With optional add-on Interaction Recorder, may electronically record inbound fax for greater confidentiality. May optionally encrypt the fax recording, store and index them for quick, secure retrieval.

System Configuration

• Fax Lines Directly into Server
• Dialogic Configuration
  • From 1 to 12 Fax Ports per Board
  • Multiple Fax Boards for High Volume
• Letter and A4 page size support
• Variable sized cover page templates

Receiving Faxes

• High and Low Resolution
• Group I, II, and III
• Number/Size Limited Only by Disk Space
• Sent to E-mail Server as Attachments if Unified Messaging user. Sent to Interaction Message Store if Voicemail Only user.

Routing Faxes

• Direct Inbound Dialing (DID)
  • DID is supported
  • Sender Enters Extension Number
• Administrator Routing
  • Faxes to Assigned Administrator(s)
  • Forward Based on Cover Page
• Notification of Sent Status
  • Users may configure notification by e-mail if fax was sent successfully, or if the fax failed.
  • User may also optionally monitor fax send progress.

Viewing/Retrieving Faxes

• Desktop Access via E-mail
  • Appear with E-mail, Voice Mail, etc. in Unified Messaging Inbox
  • Access Directly from E-mail with Unified Messaging Inbox
  • Access Directly from optional Interaction Client .NET Edition tab for Unified Messaging or Voicemail Only users
  • Rotate/Resize/Zoom
  • Gray Scale/Invert Image
  • Print with Options
  • Annotate FAX before sending
    • Add lines, shapes, text, images, and drawings
      • Change font, color style, etc.
    • Support for localized fax headers for Aculab and Dialogic boarded solutions
  • Phone Access
    • Use any Touch-tone Phone
    • Send to Nearby Fax Machine

Interaction Mobile Office

• Speech-enabled access to faxes. Listen to fax receipts, save, forward and other operations. This feature has a speech recognition server as a prerequisite.
• Internet Access via Web Browser (with Exchange client)

Composing Faxes

• Add Predefined Fax Cover Page
• Send Fax to Fax Machine
• Cut and Paste pages from multiple faxes

Sending Faxes

• Using E-mail
  • Include Other Attachments
  • Rendered on Server
  • Queued for Transmission
• Using Print Driver
• Same Call Fax-Back
  • Allows a fax to be sent over an already existing voice call
• The Fax tool steps can create faxes from any PDF Document, Word document, PowerPoint presentation and supported bitmap formats
• Send and receive faxes using T.38 protocol

Server-side Fax Rendering

• Incorporates Microsoft Office components from within handlers to dynamically render common document formats including Word and PowerPoint
• Render Adobe PDFs as faxes

Account Code Support

• Users can use account codes to organize outgoing faxes by customer or company.
• Assign separate account codes to different recipients of the same fax.
• Administrators can generate reports to categorize call details by account codes.

Configuring and Administering Faxes

• Centralized Administration
• Fax to Port Mapping
• Fax Receipt Timeout
• Fax Send
  • Speed
  • Number of Retries
  • Delay Between Retries
  • Default Fax Group
• Default Fax Appearance
  • Page Header Text
  • From Name
  • From Company
  • From Fax Number
  • From Voice Number
  • Cover Page
• Interaction Fax uses the same TCP/IP connection as Interaction Client for submitting faxes. This allows it to work through a firewall configured to allow Interaction Client traffic.
• Client Fax Printer Driver Supplied with CIC
• “Interaction Fax” Printer
  • Fax from Any Application
  • Send Fax to contacts in Microsoft Outlook
• Queuing of Faxes
  • Managed by Server
  • Administrator May Defer Sending for Off-Peak Rates

Note: Fax on-demand and fax broadcast functionality are supported on CIC. However, these applications must be configured. Please see your sales representative for timeframes and cost estimates.

• Customer Interaction Center Integration with Microsoft Office Communications Server
• Customer Interaction Center PBX Feature List
• Customer Interaction Center ACD Feature List
• Customer Interaction Center Supervisory Monitoring Feature List
• Customer Interaction Center IVR Feature List
• Customer Interaction Center Unified Messaging and Voice Mail Feature List
• Customer Interaction Center Interaction Fax Feature List
• Customer Interaction Center Interaction Client Feature List