CU*TALK is the perfect solution for credit unions on the CU*BASE platform that wish to take their audio response system in-house. Fully scalable through licensing and hardware, CU*TALK can grow into your new enterprise phone system with support for both traditional and SIP-based VoIP telephony.
CU*TALK is based on the Interactive Intelligence Customer Interaction Center (CIC) platform and features a custom, secure code set for interfacing with CU*BASE systems. It features an integrated IVR system, multi-language support, and text-to-speech engine.
CU*TALK Platform Features
- Based on Interactive Intelligence’s CIC telephony platform
- Ability to grow through licensing and hardware (where applicable) to a full-featured phone contact center
- Real-time interaction with CU*BASE for custom member messages, interactive rate board, and text-to-speech
- Custom-written call flows
- Custom message branding for your credit union
- Microsoft Windows 2003 Server based
- 4-line, 8-line, and 24-line models in either rack-mount or tower chassis configurations
- Intel Dialogic Telephony cards
- Supports Centrex Hunt Groups
- “Spare in the air” replacement program available
CU*TALK Software Features
CU*TALK allows your members to perform numerous transactions like these:
- Review account balances
- Verify date and amount of transactions including deposits, withdrawals, transfers, payments
- Verify check clearing
- Transfer funds between accounts
- Make loan payments
- Check current interest rates
- Change PIN
- Fully integrated security with CU*BASE
