Voice over IP

CU*TALK is the perfect solution for credit unions on the CU*BASE platform that wish to take their audio response system in-house. Fully scalable through licensing and hardware, CU*TALK can grow into your new enterprise phone system with support for both traditional and SIP-based VoIP telephony.

CU*TALK is based on the Interactive Intelligence Customer Interaction Center (CIC) platform and features a custom, secure code set for interfacing with CU*BASE systems. It features an integrated IVR system, multi-language support, and text-to-speech engine.

CU*TALK Platform Features

  • Based on Interactive Intelligence’s CIC telephony platform
  • Ability to grow through licensing and hardware (where applicable) to a full-featured phone contact center
  • Real-time interaction with CU*BASE for custom member messages, interactive rate board, and text-to-speech
  • Custom-written call flows
  • Custom message branding for your credit union
  • Microsoft Windows 2003 Server based
  • 4-line, 8-line, and 24-line models in either rack-mount or tower chassis configurations
  • Intel Dialogic Telephony cards
  • Supports Centrex Hunt Groups
  • “Spare in the air” replacement program available

CU*TALK Software Features

CU*TALK allows your members to perform numerous transactions like these:

  • Review account balances
  • Verify date and amount of transactions including deposits, withdrawals, transfers, payments
  • Verify check clearing
  • Transfer funds between accounts
  • Make loan payments
  • Check current interest rates
  • Change PIN
  • Fully integrated security with CU*BASE

The Next Step: To get started, contact a CU*Answers Network Services representative at 1.866.458.1174. | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735